IT Support Engineer

IT Support Engineer | 3 Month Contract | Manchester

My client, a global entertainment and media enterprise, is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.

Key responsibilities of the IT Support Engineer:

-                Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM

-                Troubleshoot and resolve issues related to M365, Active Directory and Windows 11

-                Diagnose and resolve network connectivity and VPN issues

-                Set up and maintain meeting room AV hardware and other office network technologies

-                Contribute to technology updates and develop ITIL best practices

-                Providing support with additional IT projects

IT Support Engineer Experience/Technologies:

-            Understanding of Windows 10/11 operating system – Administration and support

-            Microsoft Stack including Office 365 and Intune – Administration and support

-            Office network technology including meeting room AV systems - Administration and management

-            Active Directory – Administration and management

-            Using ticketing system to respond to portal requests – User support

-            Communication and interpersonal skills

The successful IT Support Engineer candidate will be commutable 4 days a week onsite to Central Manchester.

Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.

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