Apprentice Service Assistant
Working towards a Business Administration Level 3 qualification, this role will support the Service Supervisor in managing the service department. You will be trained in all aspects of service administration for a team of field-based engineers.
Role
The role will provide assistance to the Service Supervisor and will consist of:
- Creating and managing service tickets and engineers in the field
- Supporting the Service Supervisor with month-end service billing and reporting
- Creating purchase orders for service consumables
- Consumables monitoring and ordering
- Answering service calls and emails from customers
Training
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the business' processes and procedures
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
- Permanent employment for the right candidate.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- DERBY BUSINESS COLLEGE LIMITED
- Working Week
- Monday- Friday: 9am - 5pm with a 4.30pm finish on a Friday and 1 hour lunch break (unpaid)
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 28th February 2026
- Start Date
- Monday, 2nd March 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Administrative skills
- Team working
- Initiative
Qualifications
- Maths & English GCSE, grade 3/D or above (Essential)
About the Employer
VITALE DIGITAL LIMITED
We are a team of digital and technology specialists who work hard to solve business critical challenges. We work with our clients to provide them tailored digital and technology solutions that enable them to evolve and grow. From digital lead generation campaigns to managed print solutions, website development to document management infrastructure. We have the technology and digital solutions that not only meets the needs of our clients now, but in the future.