Senior IT

About Us

inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP

About the Role

We are seeking a skilled and adaptable Senior IT and Systems Manager to join our team of over 150 employees. This role is ideal for someone with a solid foundation in IT support and systems engineering, who is eager to take ownership of infrastructure and contribute to continuous improvement across our technology landscape.

You will work closely with teams across the business to ensure the reliability, security, and performance of our IT systems. Responsibilities include configuring and maintaining hardware and software, managing system upgrades, troubleshooting complex technical issues, and supporting users to ensure a seamless and efficient experience.

This is a very hands-on role, but we are looking for someone who can grow an IT team as our business expands. If this sounds like you, we'd love to hear from you

What you'll be doing

• Provide first-line technical support to team members, resolving hardware, software, and network issues
• Run day-to-day IT operations, including system monitoring, patching, and updates
• Manage IT procurement, including ordering devices, accessories, and software licences
• Set up and configure business equipment, ensuring secure and efficient access to essential tools
• Work with finance to maintain an accurate inventory of IT assets and licences
• Assist in maintaining and updating IT documentation and internal knowledge bases
• Collaborate with Engineering and other teams to ensure seamless systems integration
• Support onboarding and offboarding processes from a technical perspective
• Contribute to IT projects and help shape future systems and infrastructure improvements

What We Can Offer You

• Competitive Compensation
  : Attractive salary, including discretionary performance-based bonuses
• Pension
  : Pension contribution scheme through Nest
• Work-Life Balance
  : Flexible working hours and hybrid/remote working options to support a healthy work-life balance
• Regular Team Socials
  : We celebrate our team, our milestones, and our new businesses with social events every month.
• Investing in
  Your Future
  : We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths
• Inclusive
  Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation
• Employee
  Recognition
  : Programs to recognise and reward employees for their contributions and achievements

Skills We Need for This Role

• Recent and current experience in IT support or systems engineering, ideally within a fast-paced, fast-growing, business environment
• Strong working knowledge of configuring laptops, managing software licenses, and supporting business-critical tools
• Experience with Microsoft 365 administration and collaboration tools
• Confident troubleshooting of hardware, software, and network issues across Windows and macOS environments
• Familiarity with IT procurement processes and asset lifecycle management
• Understanding of basic security principles and ability to deliver user training on IT security best practices
• Excellent problem-solving skills and attention to detail.
• Clear and professional communication skills, with the ability to support users across all levels of the business
• Ability to manage multiple tasks and priorities, meet deadlines, and maintain high standards of documentation
• A proactive mindset with a willingness to learn and contribute to continuous improvement

Don't quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We'd love to hear from you

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.