contract is offered on an initial 3-month basis, with a focus on delivering a key project milestone. Configure and customise backend components of Microsoft Dynamics 365, particularly within CustomerEngagement or similar modules. Implement new dropdowns, fields, and form logic based on business requirements. Translate user stories and functional specifications into technical tasks and deliverables. Maintain and … usability and performance. Collaborate with business and technical teams to ensure alignment between requirements and solutions Requirements Proven experience working with the backend of Microsoft Dynamics 365, ideally in CustomerEngagement or similar modules. Strong understanding of D365 configuration, workflows, business rules, and security roles. Experience with Dataverse and building solutions using Microsoft Canvas Apps. Familiarity with Power … Platform components, including Power Apps and Power Automate. Ability to interpret and translate user stories into effective technical solutions. Excellent problem-solving and communication skills. Strong customer service mindset and ability to work with stakeholders at all levels. Ability to manage multiple tasks in a complex, fast-paced environment. Experience working within structured environments with defined processes and procedures. More ❯
contract is offered on an initial 3-month basis, with a focus on delivering a key project milestone. Configure and customise backend components of Microsoft Dynamics 365, particularly within CustomerEngagement or similar modules. Implement new dropdowns, fields, and form logic based on business requirements. Translate user stories and functional specifications into technical tasks and deliverables. Maintain and … usability and performance. Collaborate with business and technical teams to ensure alignment between requirements and solutions Requirements Proven experience working with the backend of Microsoft Dynamics 365, ideally in CustomerEngagement or similar modules. Strong understanding of D365 configuration, workflows, business rules, and security roles. Experience with Dataverse and building solutions using Microsoft Canvas Apps. Familiarity with Power … Platform components, including Power Apps and Power Automate. Ability to interpret and translate user stories into effective technical solutions. Excellent problem-solving and communication skills. Strong customer service mindset and ability to work with stakeholders at all levels. Ability to manage multiple tasks in a complex, fast-paced environment. Experience working within structured environments with defined processes and procedures. More ❯
applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Customer Experience Manager to manage all of the operational-focused elements of the customer experience between Sword and our Energy customers, ensuring the service they receive retains existing engagements … we do. You will report to our IT Operations Lead, and be dedicated to our customers , with a focused objective to build long-lasting, trusted relationships with our key customer stakeholders, developing an in-depth knowledge of their business goals and helping to achieve them. You will work in a dynamic, fast-paced and growing account environment, governed by … project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services More ❯
