11 of 11 Service Delivery Jobs in Bedfordshire

Do you have exceptional customer service skills and a passion for IT? If so, join Elysium Healthcare's as a 1st Line Service Desk Analyst. You will provide 1st line support professionally and efficiently, and work within our expanding team of engineers, while also maintaining a high degree of customer service for all support queries, working towards … support to over 8000 colleagues throughout more than 90 hospitals and care homes and head office functions in England and Wales, while also maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met. What you will be doing: Handling 1st line technical support queries professionally and efficiently … Maintaining a high degree of customer service for all support queries and ensure that all SLA’s are met Exceptional communication skills and takes an analytical approach to problem solving Support users in the use of hardware equipment Provide users with understandable advice to avoid recurring issues Maintaining that internal SLA’s and ITIL v4 processes are followed Working More ❯

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within … the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function … that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool More ❯

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally More ❯

Bedford Our client is looking for an exceptional individual to join their expanding team in a newly created role focused on enhancing capacity, improving efficiency, and optimising service delivery across the business. Although this isn't a hands-on technical position, a solid understanding of technical concepts and terminology is essential. Youll be responsible for assessing and triaging … incoming service requests with a technical lens, asking the right questions, gathering critical information, and ensuring progress is maintained. This is a dynamic, fast-paced role that requires outstanding organisational skills, excellent customer service, solid IT capabilities, and the ability to remain calm under pressure. Youll enjoy collaborating with both engineers and customers, be confident in managing multiple … priorities, and thrive in an environment thats continuously evolving and embracing digital tools to enhance performance and service delivery. The Role: +Respond to customer enquiries, triaging and prioritising each request by gathering key technical details to assess urgency, scope, and ensure an appropriate and timely response. +Optimise service engineer schedules by leveraging KPIs to enhance efficiency in route More ❯

technical escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. Youll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership & Escalation Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent … fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives … across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete and effective. Project Delivery & Technical Strategy Serve More ❯

application volume is expected for this opportunity. Highways Technology Technician Job Description covering Oxfordshire, N’hants, North London, Essex, Cambs. The Highways Technician will work in conjunction with the Service Delivery Manager to develop and improve all Technology Performance across the designated assets contract. The role is a day shift 8.30am to 5pm. You will be required to … emergency Response times and maintenance obligations are met. Assists in the development of all maintenance programmes within the network. Responsibilities Proactively undertakes client and customer liaison, and deals with service partners, supply chain and other stakeholders as directed. Local management and co-ordination of maintenance resources and third-party support. Maintain an extensive understanding of client processes, specifications and … rectification Planned maintenance Comply with EH&S requirements Identify and escalate network issues or improvements Qualifications/Skill Requirements Must have Driving Licence HERS Sector 8 training relevant to service operative (ideally) Chapter 8 competency (ideally) ONC or B/TEC Ordinary National Certificate in Electronic engineering or equivalent Due to the nature of the role we require candidates More ❯

Highways Technology Technician covering Oxfordshire, N'hants, North London, Essex, Cambs. The Highways Technician will work in conjunction with the Service Delivery Manager to develop and improve all Technology Performance across the designated assets contract. The role is a day shift 8.30am to 5pm. You will be required to work some night shifts on occasion. You will be … emergency Response times and maintenance obligations are met. Assists in the development of all maintenance programmes within the network. Responsibilities Proactively undertakes client and customer liaison, and deals with service partners, supply chain and other stakeholders as directed. Local management and co-ordination of maintenance resources and third-party support. Maintain an extensive understanding of client processes, specifications and … rectification Planned maintenance Comply with EH&S requirements Identify and escalate network issues or improvements Qualifications/Skill Requirements Must have Driving Licence HERS Sector 8 training relevant to service operative (ideally) Chapter 8 competency (ideally) ONC or B/TEC Ordinary National Certificate in Electronic engineering or equivalent Due to the nature of the role we require candidates More ❯

skills and experience. To excel in this role, you will need to demonstrate: ESSENTIAL EXPERIENCE & SKILLS Understanding of Innovation and Emerging technology – Awareness of how new technology and innovative service design approaches can support the growth of debt advice services. Knowledge of the Debt Advice Sector – Understanding of debt advice services, financial inclusion, and regulatory frameworks (e.g., FCA, MaPS … teams, public bodies, and sector stakeholders to deliver on project objectives Technology & Digital Debt Advice Landscape – Understanding of how digital tools, technology infrastructure, and innovation impact debt advice delivery. Service Design & Delivery Models – Awareness of different debt advice delivery models (face-to-face, digital, telephone-based, hybrid) with a strong understanding of accessibility and the impact of … vulnerable circumstances on service delivery. Technology & Sector Analysis – Ability to assess sector trends, anticipate future demand and horizon scan to inform investment decisions. Problem-Solving & Innovation – Ability to consider issues from multiple angles and navigate complex problems effectively. DESIRABLE EXPERIENCE & SKILLS: Digital Transformation Experience – Understanding of the challenges, risks and opportunities of undertaking a digital transformation programme. Impact and More ❯

escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. You'll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange … Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure, and resilient … implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding More ❯

escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. You'll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange … Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure, and resilient … implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding More ❯