12 of 12 Service Management Jobs in Bedfordshire

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within … the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles … customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and More ❯

Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant coding tools. Additionally … week. Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and applications More ❯

technical escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. Youll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership & Escalation Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent … fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives … across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete and effective. Project Delivery & Technical Strategy Serve More ❯

escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. You ll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. The hours of work for this role is a rotating shift pattern 24x7x365 plus on call. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership … resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power … Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities More ❯

escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. You’ll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. The hours of work for this role is a rotating shift pattern 24x7x365 plus on call. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership … resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power … Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities More ❯

Tier 1, Tier 2 and Tier 3 support functions Resolution of full range of technical support issues. Effectively communicate with customers, and within the company. Provide proactive monitoring and management of services to all customers. Be able to work without continuous supervision and be trusted to provide professional support services to Intercitys customers To be able to self-educate … at all times. Provide support for core business products such as Touch Cloud, Touch Secure and Touch Technology Provide support for key business processes such as Pre-Sales, ROCO, Service Transition, and Service Management and Reporting. Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when … Degree or equivalent qualification in an IT related subject (equivalent professional experience may be considered) Cisco CCIE Aruba CCCP Expert level Radius Experience, including Cisco ISE, Aruba ClearPass Process Management ITIL is highly desirable Experience and Knowledge: A minimum of five years providing network/security solutions in a technical support role to a high technical level or have More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. You'll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange … Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure, and resilient solutions. … implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management More ❯

escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. You'll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange … Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure, and resilient solutions. … implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management More ❯

Per Annum Benefits : Standard We’re looking for a Business Administrator to join our Digital Technology team. Working within the Customer Services Team, and reporting to the Technology Customer Service Manager, the Digital Business Administrator will provide essential support to ensure the RSPB’s daily IT operations run smoothly. This is an exciting opportunity to shape and demonstrate how … value to the organisation. Monitor and maintain stock levels both locally and at the RSPB distribution centre. Carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking. You … will be able to work under your own initiative, setting team rotas and reporting on service levels and user satisfaction and occasionally represent the team within the Technology Portfolio’s business planning periods. Essential Skills, knowledge and experience: Good knowledge of Microsoft O365 applications (Outlook, Word, Excel etc) Proven customer service skills Excellent organisation skills Ability to prioritise More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

tools in the industry. Customer Support Engineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer environments. Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience … and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates. Experience & Skills: Strong technical troubleshooting experience especially within application … communications solutions. Familiar with executing common administrative tasks on Microsoft Windows Server. Experienced in diagnosing telephony issues between networked endpoints. Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs. If this Customer Support Engineer role would be of interest please contact (url removed) for more information Spectrum IT Recruitment (South) Limited is acting as an More ❯