5 of 5 Service Management Jobs in Bedfordshire

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests … problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service ...

Holidays) DEPARTMENT OVERVIEW: The IT Department at London Luton Airport manages information and operational technology across the airport, with teams responsible for IT Operations & Service Delivery, IT Infrastructure, Cyber & Information Security, BI & Data Science, and Project & Portfolio Management. ABOUT THE ROLE: Reporting to the IT Portfolio Manager … Demand Manager is responsible for the IT department’s demand management process for new project requests, whilst ensuring approved projects and change initiatives are delivered in line with expectations. The IT PMO & Demand Manager is the custodian of our IT Project Management Framework and its supporting policies ...

Demand Manager. Reporting to the IT Portfolio Manager, the IT PMO & Demand Manager is responsible for the IT department’s demand management process for new project requests, whilst ensuring approved projects and change initiatives are delivered in line with expectations. The IT PMO & Demand Manager is the custodian … Project Management Framework and its supporting policies and processes, working closely with the IT Portfolio Manager and other IT departmental managers to provide overarching governance and assurance of our IT change portfolio. KEY RESPONSIBILITIES AND ACCOUNTABILITIES : Governance and Framework: Ownership and improvement of the IT Project Management Framework ...

Bachelor’s degree in Information Technology, Computer Science, Business, or related field. Proven experience managing IT or technology-driven projects. Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or Hybrid.) Excellent communication, leadership, and stakeholder management skills. Ability to manage multiple projects simultaneously. Strong problem-solving … decision-making abilities. Experience with project management tools (e.g., Jira, MS Project, Asana, Trello). Preferred Qualifications Project Management Professional (PMP), PRINCE2, or Agile certification. Experience in software development, infrastructure, cloud, or cybersecurity projects. Familiarity with SDLC and IT service management (ITIL). Experience managing budgets ...

customers with data-driven application issues, explaining findings clearly Working with internal technical teams to resolve complex data or configuration problems Managing incidents and service requests in line with SLA targets Applying configuration changes, system updates, and fixes where required Maintaining detailed case notes and contributing to knowledge bases … through applications, forms, workflows, or integrations Confident communicator, able to explain data and technical issues to non-technical users Experience working in an IT service or SLA-driven environment Desirable (not essential): Basic SQL or database experience Exposure to APIs, JSON, or data integrations Experience with low-code platforms ...