onsite and remote support, incident resolution, and routine client visits. Manage tickets end-to-end and maintain accurate documentation. Troubleshoot complex issues across Office 365, Azure, Active Directory, Windows Server, networking, and end-user devices. Support office moves, device builds, upgrades, AV setups, and general hardware tasks. Monitor … across all client sites. Skills: 5+ years' experience in a similar onsite/field or senior support role. Strong background in Microsoft technologies: O365, EMS, SharePoint, Azure, AD, Windows Server/OS. Experience with cloud admin and process automation. Excellent troubleshooting, communication, and stakeholder-facing skills. Comfortable ...