1 to 25 of 31 Service Management Jobs in Berkshire

Director - Process Excellence Office (IT Service Management) Employer: Mars Location: Slough, Berkshire, United Kingdom Salary: Competitive Closing date: 12 May 2025 Job Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service management processes … CMDB, Service Introduction, Lean Six Sigma, Business continuity and disaster recovery process. Empower our associates with the right and fit for purpose processes, tools, framework, methodology, metrics and governance so they can take decisive action, maximizing value and making a meaningful impact to our customers - Technical debt reduction, Business … Resiliency, drive process efficiency and effectiveness and make easier is better. What are we looking for? Master's degree in engineering, management, and related field preferred, or equivalent experience. Extensive experience in ITSM, L6S, CMDB, Disaster recovery, and service Introduction to Operations. Demonstrated track record in understanding and More ❯

Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location … pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you … helping it to keep the country safe. Bring your skills to our team and protect the UK. You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal functions and More ❯

Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location … pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you … helping it to keep the country safe. Bring your skills to our team and protect the UK. You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal functions and More ❯

Job Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service Management processes, CMDB, Service Introduction, Lean Six Sigma, Business Continuity, and Disaster Recovery processes. Empower our associates with the right tools, frameworks, methodologies, metrics … on our customers - focusing on technical debt reduction, business resiliency, process efficiency, and effectiveness. What are we looking for? Master's degree in engineering, management, or related field preferred, or equivalent experience. Extensive experience in ITSM, Lean Six Sigma, CMDB, Disaster Recovery, and Service Introduction to Operations. Proven … track record in understanding and shaping strategic Service Management analytics solutions within a business context. Preferably, consulting experience in the Consumer Packaged Goods Industry. What will be your key responsibilities? Collaborate with GDO Service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment Technology Office), external More ❯

The IT Service Delivery Manager is responsible for ensuring IT service management processes are enforced and adhered too, including overseeing the daily delivery of service whether delivered internally or via a 3rd party. 3 day hybrid working in the office each week. Great benefits on offer … overseeing recovery actions and coordinating activity to ensure downtime is kept to a minimum. The role also has operational responsibility for the Remedy Managed Service provided by the incumbent 3rd Party Supplier. Responsibility for supporting project governance on behalf of IT Operations and overseeing project acceptance into service. Experience … Needed: Extensive experience of working within IT Service Management, either in Service Management or Service Delivery Roles Remedy experience is essential Experience of managing internal and external stakeholders; monitoring performance against service level agreements, participating in effective working More ❯

Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and transition of new and evolved Managed Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. … You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL knowledge and extensive experience in transitioning services into operational environments … who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals. Responsibilities: Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates. Collaborate with Sales and Service Architects to create and approve service designs and More ❯

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement … across both in-house teams and third-party providers. What you’ll do: Oversee daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed Services Lead problem and change management, ensuring minimal disruption … Support project transitions into live service and enforce operational acceptance Drive continuous service improvements and stakeholder engagement The successful IT Service Delivery Manager will have: Proven experience in IT Service Delivery or Service Management roles Strong grasp of ITIL best practices and SLA/ More ❯

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM … members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful implementation of workflows. Problem Solving: Address and resolve any issues related … to workflow configuration and ITSM processes. Vendor Management: Manage relationships with ITSM vendors and ensure that issues escalated to them are resolved promptly and effectively ("voice of the customer"). Change Management: Ensure new ITSM functionality is deployed with stakeholders' awareness and concerns raised are proactively addressed. Consistency More ❯

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM … members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful implementation of workflows. Problem Solving: Address and resolve any issues related … to workflow configuration and ITSM processes. Vendor Management: Manage relationships with ITSM vendors and ensure that issues escalated to them are resolved promptly and effectively ("voice of the customer"). Change Management: Ensure new ITSM functionality is deployed with stakeholders' awareness and concerns raised are proactively addressed. Consistency More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

our expanding sales team. This remote role (UK-based) will focus on developing new business opportunities and nurturing existing client relationships in the IT Service Management (ITSM) and Managed Services sectors. As a key part of our sales team, you will be responsible for generating sales leads , building … demonstrations and client training sessions to ensure satisfaction and solution adoption. Required Skills and Experience: Proven experience in B2B sales , particularly in the IT Service Management (ITSM) , Managed Services , or Enterprise Software industries. Strong understanding of sales processes , sales funnels , and customer relationship management (CRM) platforms. Ability … enterprise software or ITSM space. Experience with complex sales cycles and large enterprise accounts is highly desirable. A solid understanding of the ITSM , IT Service Desk , or Managed Services industries will be a strong advantage. Why Join Us? Remote working with flexible hours, offering work-life balance. Competitive salary More ❯

our expanding sales team. This remote role (UK-based) will focus on developing new business opportunities and nurturing existing client relationships in the IT Service Management (ITSM) and Managed Services sectors. As a key part of our sales team, you will be responsible for generating sales leads , building … demonstrations and client training sessions to ensure satisfaction and solution adoption. Required Skills and Experience: Proven experience in B2B sales , particularly in the IT Service Management (ITSM) , Managed Services , or Enterprise Software industries. Strong understanding of sales processes , sales funnels , and customer relationship management (CRM) platforms. Ability … enterprise software or ITSM space. Experience with complex sales cycles and large enterprise accounts is highly desirable. A solid understanding of the ITSM , IT Service Desk , or Managed Services industries will be a strong advantage. Why Join Us? Remote working with flexible hours, offering work-life balance. Competitive salary More ❯

Job Title: ServiceNow Architect (ServiceNow Sales And Order Management ) Location: Reading, UK (Hybrid - 2-3days/week onsite) Duration: 06+ Months Job Description ServiceNow Sales And Order Management/Network Inventory Management expert - Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to … understand their requirements and pain points, translating them into functional specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the … in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management. Excellent communication and interpersonal skills. Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus." Mandatory Skills SERVICENOW ITAM Desirable Skills WORKING More ❯

an alert: Location: UK - London, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Nottingham, UK - Reading Job-ID: 212966 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce 2 new roles sitting within the Transition and Transformation (T&T) team, a core part … will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools and … requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

Ability to collaborate with global teams Flexibility to adapt to changing priorities and ambiguity Experience working with stakeholders at various levels Vendor and resource management skills Strong time management, multi-tasking, and prioritization skills Familiarity with DevOps and ITIL practices What would be your key responsibilities? Manage business … demands, including projects, incidents, and requests Handle escalations from the business Contribute to transformational programs from design to go-live, including service introduction roles Manage third-party vendors, ensuring operational excellence and high-quality services, including operations and development Collaborate with the business for proper prioritization Identify automation opportunities … in business and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots Perform functional quality assurance and approvals More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams. … are informed. Enhance incident workflows through automation and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams. … are informed. Enhance incident workflows through automation and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

the ability to assist with the sale and implementation of these to new and existing clients. In conjunction with clients, account managers and technical service management assist with pre-sales, scoping and designing of client projects/service as well as end to end delivery within the … perform tasks Train colleagues and/or customers on allocated technologies. Improved communication and collaboration between clients and business. Improved 360-client retention and service delivery. Ability to delivery projects with chosen technologies. Any other tasks as directed Knowledge, Experience & Skills Microsoft Azure Admin Microsoft 365 Certified: Enterprise Administrator More ❯

company and take your digital marketing career to the next level! Our client is an innovative, internationally expanding software company offering cutting-edge Enterprise Service Management (ESM) solutions. With over 1,400 enterprise customers and a strong presence across Europe, they empower organizations to deliver exceptional service quality while managing service costs more efficiently. With a collaborative team culture and over 450 employees across 14 global locations, this is your chance to grow your career in a dynamic environment where your ideas matter and your contributions drive real impact. 🚀 The Opportunity: As the Digital Marketing … beyond. Key areas of focus: Hands-on ownership of Google Ads, LinkedIn Ads, retargeting, programmatic ads , and email campaigns End-to-end ad account management : strategy, implementation, optimization, reporting Close collaboration with international sales and lead teams to align marketing efforts and qualify opportunities Partnering with content teams and More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

documentation, training materials, and knowledge base for S/4HANA. Monitor and optimize S/4HANA adoption in the organization, define and execute change management strategies Stay current with the latest S/4HANA releases, features, and best practices. Provide technical guidance and mentorship to other SAP team members. … Participate in project planning, risk management, and issue resolution. Required Skills and Experience: 20+ years of experience in SAP ECC & S/4HANA, with a strong Manufacturing & Supply Chain domain experience Extensive experience with S/4HANA upgrades, implementations, and rollouts. Deep understanding of SAP S/4HANA architecture … skills. Ability to work independently and as part of a team. Experience with SAP best practices and methodologies. Familiarity with ITIL or other IT service management frameworks. Strong knowledge of IT for IT processes and requirements. Strong functional skills in at least 2-3 SAP modules - Primary: FICO More ❯

modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with integration tools and platforms. Strong knowledge of REST APIs, IDoc, BAPI. Experience with ITIL practices and service management More ❯