1 to 25 of 51 Service Management Jobs in Berkshire

technically strong architect to take ownership of end-to-end ServiceNow architecture, lead technical governance and drive the delivery of complex telecommunications service management solutions. Job Responsibilities/Objectives You will be responsible for defining and governing the overall ServiceNow platform architecture, ensuring scalable, secure and integrated solutions … across Telecommunications Service Management (TSM), Telecommunications Service Operations Management (TSOM), Customer Service Management (CSM) and the Common Service Data Model (CSDM). Key responsibilities will include: Architecture & Technical Leadership: Define and own the target ServiceNow architecture, covering instance strategy, role-based access control ...

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

Service Operations Manager - SC Cleared We are seeking an experienced Service Operations Manager to take ownership of day-to-day service management across a complex, multi-supplier IT environment. This is a key operational role, responsible for ensuring services are delivered effectively, consistently … high standard. You will work across Service Desk, End User Compute, technical teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute ...

such as maintenance of Partnership hardware assets, licensing of software, protection of intellectual property and legal obligations. You will set and maintain Partnership Asset Management policies, procedures and standards, directing and assuring the Service Integrator against these. You will promote commitment to asset control. Lastly you will initiate … will actively support and partner with these teams during software contract negotiations and vendor disputes. You will be accountable for the Configuration & Asset management process, and take the lead role in setting and ensuring all Configuration & Asset Management standards and goals are applied and met, securing adherence ...

Sales Executive (IT Service Management) Reading - Hybrid (3 On-site, 2 WFH) £40,000 - £50,000 + Commission + Benefits Are you an experienced IT Service Management sales professional looking to join a global leader where you can take ownership of both new business development … clients, and play a key role in expanding a highly respected ITSM solutions portfolio? This is an exciting opportunity to join a market-leading Service Management specialist with a strong reputation for helping organisations improve their IT operations through consultancy, training, support services and technology solutions. You will ...

ITSM Consultant – Halo Chance for an ITSM consultant to join a rapidly expanding, internationally acclaimed IT service management provider at the forefront of AI innovation in the space. ITSM is at the heart of this business, offering the chance to work with household-name, CV-enhancing clients … high-profile service management projects. This is a full lifecycle consultancy role, guiding clients through solution design, configuration, testing, deployment and continual improvement. You’ll combine a strong technical capability with a practical ITSM knowledge, translating business requirements into scalable HaloITSM solutions, advising stakeholders and working closely with ...

+ Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers? This … excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement. In this customer-facing role, you will work closely with clients to understand their service management ...

+ Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers? This … excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement. In this customer-facing role, you will work closely with clients to understand their service management ...

office-based working in the Reading area and at home.The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff.Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change … conditions and established technical standards such as CMMI and ISO.Engage in and provide support for transition/transformation efforts.Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing … configuring and optimising HaloITSM solutions. Duties: Lead client discovery workshops to understand service management requirements and challenges Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting Support integrations, data migration, testing and deployment Deliver client training, knowledge transfer and post-implementation support Work ...

keep learning exciting new approaches. About The Role We are seeking an experienced Transformation PMO Lead to establish and run the Programme Management Office for a strategic IT Operations Transformation programme. This programme will transform IT service operations from a predominantly manual, people-intensive operating model … modern AI-enabled and automation-driven model, leveraging AI Ops, intelligent automation, predictive operations, and enhanced service management capabilities across all IT&D service towers (Lots). The role will work in close partnership with the Transformation Director, Lot leaders, vendors, Finance, Procurement, HR, and senior ...

Location: Datchet, Slough Job ID: R0141950 Date Posted: 2026-08-21 Company Name: HITACHI EUROPE LTD. Profession (Job Category): Project/Program Management Job Schedule: Full time Remote: No Company Overview Through its Social Innovation Business that brings together IT, OT(Operational Technology) and products, Hitachi contributes … Ditton Park, Datchet in the UK with offices throughout Europe. The Information Technology Group of Hitachi Europe Ltd is part of Hitachi’s shared service for EMEA (Europe, Middle East and Africa) and responsible for delivery of IT services to Hitachi companies in our region. What ...

exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations, service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

vacature voor ons kantoor in Reading, Verenigd Koninkrijk. We zijn op zoek naar een Sales Executive met een sterk track record in IT Service Management (ITSM) solution sales. Dit is een geweldige kans om aan de slag te gaan bij een wereldwijde leider in IT Service Management … nieuwe logo's stimuleren door middel van outbound prospectie, gerichte campagnes, netwerken en partnerbetrokkenheid Identificeren en betrekken van besluitvormers binnen IT, Operations en Service Management Een gekwalificeerde verkooppijplijn opbouwen en beheren Eigenaar zijn van de verkoopcyclus vanaf het eerste contact tot en met de afsluiting en overdracht Accountbeheer ...

production environments. Maintain non-production systems and ensure they remain suitable for development, integration and testing activities. Prepare release and build packages for Service Operations to deploy into production. Work with internal teams and external vendors to improve service performance and value. Collaborate with other IT teams … identify and resolve product and service issues during the project phase and, where required, after handover to business-as-usual support. Ensure technical design, security, asset health, operational risk and service readiness are considered throughout delivery. Produce clear internal documentation to enable BAU teams to support new systems ...

experienced IT Supplier Manager to join a Digital Information function supporting highly sensitive MOD, aerospace and defence programmes . This is a key supplier management role, responsible for supporting the development and execution of the IT supplier strategy and management framework. You will work closely with Digital Information … leadership, Procurement, Finance, Service Management and wider business stakeholders to ensure suppliers deliver against agreed commercial, operational and service expectations. The Opportunity As IT Supplier Manager, you will support the end-to-end IT supplier lifecycle , from supplier identification and evaluation through procurement, contract negotiation, performance management ...

looking for the opportunity to build your own pipeline, secure new logos, and join a global organisation with a strong reputation across IT support, service desk and service management solutions? This is an excellent opportunity to join a market-leading IT services organisation in a predominantly … building lasting relationships with senior decision-makers and managing the sales process from initial engagement through to close. Working closely with technical and service delivery teams, you'll develop tailored solutions centred around outsourced Service Desk, IT Support and End User Support services. Following successful onboarding ...

looking for the opportunity to build your own pipeline, secure new logos, and join a global organisation with a strong reputation across IT support, service desk and service management solutions? This is an excellent opportunity to join a market-leading IT services organisation in a predominantly … building lasting relationships with senior decision-makers and managing the sales process from initial engagement through to close. Working closely with technical and service delivery teams, you'll develop tailored solutions centred around outsourced Service Desk, IT Support and End User Support services. Following successful onboarding ...

DESCRIPTION Project Manager (Digital Information - IT Supplier & Category Management) Seeking an IT Supplier & Category Management specialist with demonstrable experience managing Technology and Professional Services suppliers, developing category strategies, leading sourcing and procurement activities, negotiating contracts, and governing supplier performance through SLAs, KPIs and supplier reviews. Active SC Clearance … hybrid working basis Job Purpose The IT Supplier Manager leads and supports the definition and execution of the IT supplier strategy and management framework, in partnership with the Digital Information leadership team. This role is accountable for supporting the IT Supplier Senior manager in overseeing ...

KPIs: calls, demos booked, proposals sent, and deals advanced Provide regular, honest forecasting to leadership — no surprises Collaborate with Sales Engineering, Implementation, and Account Management to ensure a smooth hand-off post-close What You’ll Bring 5+ years of B2B SaaS or field service industry sales experience … growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices ...

DESCRIPTION Project Manager (Digital Information - IT Supplier & Category Management) Seeking an IT Supplier & Category Management specialist with demonstrable experience managing Technology and Professional Services suppliers, developing category strategies, leading sourcing and procurement activities, negotiating contracts, and governing supplier performance through SLAs, KPIs and supplier reviews. Active SC Clearance … hybrid working basis Job Purpose The IT Supplier Manager leads and supports the definition and execution of the IT supplier strategy and management framework, in partnership with the Digital Information leadership team. This role is accountable for supporting the IT Supplier Senior manager in overseeing ...

deeper penetration into accounts that already know and trust us. What You’ll Do Close — At Volume Receive warm inbound leads from the Account Management team and marketing — the majority of your pipeline is already primed Run several demos per day with existing customers, moving deals through a short … taking a business from surviving to thriving — you sell transformation, not software Strong command of Salesforce or equivalent CRM Experience in SaaS, field service, or trades industries is advantageous Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

sales team and play a key role in generating new business opportunities. If you have experience in B2B sales, business development, IT Services or Service Management , or you're looking to take the next step in your sales career, this could be an excellent opportunity for you. … resilient mindset. Excellent spoken and written English. Experience using a CRM system; Salesforce experience would be advantageous . A background in IT Services or Service Management is desirable but not essential. What's on Offer? £26,000£32,000 basic salary - OTE Double Uncapped earning potential 24 days ...

Manager (CDM) is a direct client contact position responsible for leading delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met, determining and monitoring initiatives to improve deal P&L, and helping customers obtain … optimum value of the contracted servicesThe CDM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving transformation optimization while managing scope, resources, cost of delivery and coordination.The CDM understands the client at the local, country, region ...