26 to 50 of 93 Customer Experience Jobs in Birmingham

only matters if it delivers real business value. You'll own and execute a tech roadmap that underpins our growth, profitability, and an exceptional customer experience across boutiques and digital channels. From modernising CRM and stock inventory systems, leading enterprise-wide implementations, strengthening cybersecurity, to building powerful data … in London Area and the West Midlands What You'll Do Set and deliver the technology & data strategy that drives growth, efficiency, and premium customer experiences. Lead system transformations across ERP, CRM, stock & inventory, POS, and eCommerce platforms. Build scalable data platforms to power analytics, personalised marketing, and decision … making. Oversee cybersecurity, ensuring protection of sensitive customer data and business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll More ❯

we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can More ❯

executes engagements and take a proactive approach to mitigating potential risks before they arise. What you need: Bachelor’s degree or relevant years of experience in lieu of degree At least 10 years’ experience of working with the retail sector, preferably within a system integrator Experience developing … and implementing client strategies to drive revenue growth, enhance customer experience, and improve operational efficiency. In-depth understanding of sector specific requirements and the ability to navigate complex regulatory environments. Experience in executive revenue-generating roles, bringing comprehensive business acumen to account strategies and cultivating ‘win-win More ❯

client who plan to improve their current AI infrastructure (chatbots, and demand forecasting). The client operates primarily in a Microsoft environment hence demonstratable experience using Azure functions in an AI context is a must. AI Engineer Key Responsibilities: Develop and optimise AI-powered recommendation engines, chatbots, and virtual … assistants to enhance customer experience and personalise interactions. Create predictive models for demand forecasting, inventory management, and dynamic pricing to optimise operations and reduce costs. Build machine learning models for content recommendation engines and audience insights. Design AI-driven marketing tools, customer segmentation models, and automated A … generative AI techniques for the creation of imagery relevant to client needs. Collaborate with cross-functional teams to integrate AI solutions across marketing, operations, customer service, and sales. AI Engineer Required Qualifications and Skills: Proficiency in programming languages such as Python, R, or Java, with experience in AI More ❯

with Product Strategy Leadership and the Design & Consultancy Director, you’ll connect research, business goals, and innovation to craft transformative products. Your work shapes experience visions, translates strategy into action, and empowers clients to deliver solutions that don’t just function—but truly inspire. Across industries, you’ll turn … and enhance product strategy. Research and Strategic Insights: Expertise in conducting and synthesizing user research, competitive analysis, and market benchmarks into actionable design strategies. Experience Vision & Roadmapping: Ability to create experience blueprints, define strategic initiatives, and prioritize design efforts alongside product and delivery managers. Human-Centred Design: Proficient … overall user experience. Planning & Delivery: Strong time management skills to manage multiple design initiatives, ensuring high-quality, timely delivery. Minimum 5 years of commercial experience in design Very strong English verbal and written communication skills Key Soft Skills : Facilitation & Collaboration: Proficient in steering collaborative efforts, communicating design decisions, and More ❯

stakeholders Conduct usage reviews and performance check-ins with clients Identify opportunities for upselling, cross-selling, and renewals Collaborate with internal teams (Product, Sales, Customer Success) to support client needs Keep customer data and CRM systems (e.g. Salesforce) accurate and up to date Provide regular forecasting and revenue … reporting Feed insights back into product development and customer experience strategy What We’re Looking For 3+ years in a B2B software Account Management Experience in proptech or the property industry Track record of growing accounts and driving client satisfaction Strong communicator with excellent relationship-building skills More ❯

success, our client is looking to hire multiple deployment managers to support with deploying innovative mobile applications and digital solutions across UK and Ireland customer sites. Key responsibilities Lead the implementation of digital applications into customer sites to enhance customer experience Deploy cutting-edge Digital solutions … implementations Strategically manage the direction of the roll out and coordinate multi disciplinary teams. What You'll Bring Strong stakeholder management skills Strategic thinker Experience with large-scale operational deployments, preferably of digital applications (POS/APP/Mobile/Devices/Digital screens/Kiosks) Ability to support More ❯

Salary range: £45k - £65k (depending on experience). About Morpheus: We are providing a new way to do specialist lending, combining market-leading technology with over 250 years of human experience . By putting customers & brokers at the forefront of our thinking, we are driving innovative change to … edge technology to streamline the underwriting process, eliminating paperwork and manual inefficiencies. Our secure digital platform integrates brokers, lenders, and conveyancers, offering a seamless customer journey as we endeavour to complete all loans within 10 days. What are we looking for? We are seeking an entrepreneurial and experienced Bridging … Draft and review offer letters to ensure clarity and accuracy. Ensure pre-completion conditions are satisfied, allowing for secure case progression and a seamless customer experience. Ensure that full and accurate records are maintained for all cases from application through to completion. Assist with post-completion activities , ensuring adherence More ❯

Prepare regular reports and updates for the Solutions Design Director, highlighting team performance, project status, and key performance indicators.. Your Profile Someone who has: Experience in specifying, sourcing, and managing the implementation of relevant equipment and services within a warehouse and operational design. An understanding of how operations, account … management, IT, and logistic engineering Excellent interpersonal skills with the ability to interact at all levels, demonstrating gravitas, impact, and credibility Experience in stakeholder management within a customer-driven, with the ability. The ability to influence and inspire others to improve customer experience A deep understanding More ❯

Support - to advocate for your customers’ needs. Lead technical reviews, run health checks, and proactively identify areas to maximise platform performance. Ensure a seamless customer experience and drive long-term satisfaction and retention. What Does Success Look Like? You should quickly establish yourself as a trusted advisor, driving … re proactive in identifying challenges before they arise and are seen as a strategic partner by your clients. What You’ll Bring: 3+ years’ experience in a technical, customer-facing role (TAM, Sales Engineer, Solutions Architect, etc.) Strong background in networking , cloud technologies, and enterprise infrastructure Excellent communication … skills - fluent in both French and English Ability to work cross-functionally and build deep relationships with both technical and business stakeholders A proactive, customer-first mindset and a passion for helping enterprise clients succeed Note: Due to high volumes of applicants, only shortlisted candidates will be contacted within More ❯

designed for recent graduates or early-career professionals looking to break into the world of business analysis. In this role, you’ll gain work experience by working alongside experienced analysts and consultants on meaningful client projects, contributing to business improvements, uncovering insights, and shaping solutions that make a real … impact. Key Responsibilities As a Business Analyst Intern, you’ll support a variety of initiatives aimed at improving operational efficiency, customer experience, and strategic decision-making. Your role will include: Assisting in the gathering and documentation of business requirements Conducting stakeholder interviews and research to understand business needs More ❯

to build a career in product management. As an Associate Product Manager, you’ll work closely with senior product leaders, gaining end-to-end experience in the product lifecycle while directly contributing to the evolution of innovative Smart Grid and Energy Market software solutions. You’ll be the voice … of the user, translating real-world feedback into actionable insights that shape future development. Your work will be central to improving customer experience and supporting the go-to-market strategy. Key Responsibilities Drive product discovery by analysing user feedback, conducting market research, and testing ideas. Act as a … customer champion, representing their needs in product design and strategy. Create and maintain high-quality product documentation (user requirements, user stories, etc.). Support backlog management and sprint planning with cross-functional development teams. Support product demos with prospective and existing users. Collaborate across Product, Engineering, Sales, and Marketing More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … SDET) - Java Location: United Kingdom About Us We are a leader in the fintech space, driven by innovation and committed to delivering a seamless customer journey that is both user-friendly and efficient. Our Technology team is comprised of Testing, Engineering, DevOps, Change, Service Management, and Architecture. Organized into … tests into CI/CD pipelines for continuous testing. Advise developers on unit testing best practices to drive shift-left defect detection. Essential Skills & Experience: Proven experience in an SDET/Test Automation role. Key Requirement: Hands-on experience testing Native Apps using Appium . Proficiency in More ❯

of healthcare services in Abu Dhabi, ensuring excellence and innovation in patient care. IF YOU ARE An accomplished product leader with 10+ years of experience in product management, with a strong focus on AI-powered healthcare technologies Deeply knowledgeable about AI innovations and healthcare market trends, including emerging digital … you to scale your expertise with others by joining our Mentorship Program Work in a mature team with a friendly atmosphere Create an exceptional customer experience, impact the company's global success, and be recognized by the Customer Hero Program More ❯

modernizing the company’s tech stack. This involves building a robust backend API, integrating third-party platforms, and rolling out innovative features to enhance customer experience and operational efficiency. This is a PHP Laravel-focused position, but it also offers the opportunity to work with a diverse tech … with C#/.Net when needed. You have a solid grasp of SOLID design principles , enjoy working in a fast-paced environment, and have experience building robust, well-optimized APIs. Bonus points if you have worked with DevOps practices or modern tools like Docker or Kubernetes . Role Responsibilities … engineers to optimize deployment pipelines and platform scalability. • Support application deployment and maintenance in a .Net/Azure environment. Skills & Requirements: Essential Skills : • Advanced experience with PHP and Laravel. • Familiarity with C#/.Net for specific platform components. • Strong understanding of SOLID design principles. • Proficiency in MySQL, with a More ❯

Opportunity to join a global Fintech organisation that are revolutionising customer experience with next-generation capabilities! My client is seeking an experienced Solutions Architect to lead the design and development of their core platforms, including APIs, payment gateways, and switching infrastructure. About the Role: You will lead the … translating strategy into actionable plans, promoting cross-team collaboration, and clearly communicating technical direction across the organisation. Key Requirements: Bachelor’s degree or equivalent experience in a relevant field. 10+ years in application and enterprise architecture roles. Proven experience designing SaaS-based systems and external-facing APIs. Proficiency … similar languages, with a broad technical skillset spanning frontend and backend development. Strong understanding of systems integration, middleware, caching, databases, and web performance optimisation. Experience within the payments space is highly desirable. Comfortable navigating complex and ambiguous environments to provide clear architectural direction. Skilled at aligning technical strategy with More ❯

materials and assets. 🧠 Market & Internal Collaboration Share market intelligence, competitive insights, and partner feedback with internal teams. Align closely with product, support, finance, and customer experience to ensure cohesive partner engagement. 🧩 What You’ll Bring Experience in channel management, partner sales, or business development —preferably within SaaS More ❯

Enhance your skills in a growth-oriented corporate setting Work with a diverse team of professionals in a collaborative enterprise environment Create an exceptional customer experience and impact the company's global success, and be recognized by the Customer Hero Program Boost leadership skills with managerial competencies More ❯

UK-based only) - 6–9 month FTC We are working with a rapidly evolving business consultancy currently undergoing a digital transformation to strengthen its customer engagement and growth strategy. The organisation is at the forefront of building equitable, inclusive workplaces for major brands globally and is now investing in … building intelligent client journeys and leveraging data insights to drive engagement, acquisition, and client lifetime value. This is an exciting opportunity to shape the customer experience end-to-end in a growth-driven, purpose-led environment. The CRM & Salesforce Lead will: Lead the strategy for client segmentation, buyer … strategies. Act as the in-house expert on Martech tools, recommending new technologies to enhance client experience. The role requires: At least 5 years' experience in CRM and Martech roles, ideally within SME or Start-Up environments Deep technical expertise with Salesforce Experience Manager and/or Pardot. More ❯

Business Development Executives to join their thriving sales team. Your overall responsibility is to recruit new IT reseller partners and drive business growth through customer acquisition. Location: Birmingham- Office Based Job Specification: Internal Sales Executive The Internal Sales Executive will be responsible for driving revenue growth by identifying and … Promoting the full range of company products and services. Forecasting and reporting, Utilising CRM tools Working closely with various departments to ensure a seamless customer experience and enhanced market share. Requirements: Internal Sales Executive For this position we are looking for individuals who have sound telephone-based sales … experience. You'll need to have great customer rapport alongside a target driven, hungry attitude and drive. If you have worked for an IT Reseller/IT MSP or IT Distributor that will be a huge advantage. In addition, if you have worked in telesales, or in the telecoms More ❯

Business Development Executives to join their thriving sales team. Your overall responsibility is to recruit new IT reseller partners and drive business growth through customer acquisition. Location: Birmingham- Office Based Job Specification: Internal Sales Executive The Internal Sales Executive will be responsible for driving revenue growth by identifying and … Promoting the full range of company products and services. Forecasting and reporting, Utilising CRM tools Working closely with various departments to ensure a seamless customer experience and enhanced market share. Requirements: Internal Sales Executive For this position we are looking for individuals who have sound telephone-based sales … experience. You’ll need to have great customer rapport alongside a target driven, hungry attitude and drive. If you have worked for an IT Reseller/IT MSP or IT Distributor that will be a huge advantage. In addition, if you have worked in telesales, or in the telecoms More ❯

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric, strategic sales individual to develop and maintain relationships with dealers across the UK. This is not one to be missed! Opportunity … they realise the full benefits of using the company's leading-edge fleet and stolen vehicle recovery & telematics solutions. And you’ll need this: Experience within the dealer services space will be beneficial. You need to be someone with ambition, and drive to develop your career. This is not More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

established FTSE100 who are looking for an IAM Engineerjoin their Identity team and help them on an automation journey to enhance their user and customer experience! This is a hands-on role focused on managing/supporting their IGA platform and driving improvements across Entra ID . You … ll be part of a collaborative team that's focused on both security and user experience. Things they are looking for include: Experience with Microsoft Identity Services including Entra ID and Active Directory. Knowledge and understanding of IAM principles Experience with IAM, PAM and IGA platforms. Can-do More ❯

Prospecting, qualifying and engaging deeply with stakeholders in data science, ML and engineering Managing POCs and partnering with internal teams to deliver a standout customer experience Building long term relationships within the AI and ML ecosystem What we’re looking for 5 plus years of SaaS sales experience, ideally with technical buyers Proven ability to prospect, pitch and close in a fast moving environment Experience navigating multiple stakeholders and complex enterprise sales cycles Familiarity with sales frameworks like MEDDIC or BANT Bonus if you’ve sold into ML, data or engineering teams, or have a strong More ❯