1 to 25 of 36 Service Management Jobs in Birmingham

Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial … manage more than €1 trillion in assets. To strengthen our team in the UK (London or Birmingham) we are currently looking for a Client Service Manager We are seeking an experienced leader to head our UK Back Office Support Department. This senior leadership role is responsible ...

Birmingham(Hybrid – multi-office environment) Permanent Digital Transformation, Enterprise Applications, IT - Operations, IT - Software, Leadership, SAP, Technical Management Competitive + Full Benefits Package About the job Job Title: SAP Service Delivery Manager Location: Birmingham (Hybrid – Multi-Office Environment) Salary: Competitive + Full Benefits Package About the Role … recruiting for an experienced SAP Service Delivery Manager to join a leading professional services organisation in Birmingham, currently undergoing a major digital transformation programme. This is an exciting opportunity for an established SAP leader to take ownership of the operational stability, service delivery, optimisation and ongoing development ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Sweet, Accenture CEO As a Solution Architect, New Business Manager you will: Own the end-to-end solution for our large transformational and managed service contracts for cloud. Architect AI-optimized solutions that enhance IT operations through predictive analytics, intelligent monitoring, and automation tools such as AIOps platforms (e.g. … Moogsoft, BigPanda, Splunk ITSI). Manage multiple towers from applications, data & analytics, automation, industry solution, infrastructure, and cloud. Leverage AI-driven automation to enhance service management processes, reduce operational noise, and enable proactive issue resolution. Own the full scope from migration to run scope, including all key service ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking … eligible for a flexible working schedule that allows for a hybrid and in-office presence. You will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

Description \n Middleware Platforms Support Lead - Vice President \n Sector: Financial Services/Banking Department: Production Management & Service Delivery \n About the opportunity \n Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production … Management & Service Delivery function. \n This is a senior, hands-on technical leadership role supporting the Middleware platforms underpinning business-critical services within a complex, global banking environment. \n The successful candidate will act as a senior escalation point for complex production issues while driving improvements in platform ...

resilience and security of network, compute, storage, backup and cloud platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change … service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring contractual compliance, cost optimisation and value for money. - Lead and develop IT operations teams while driving automation, standardisation and robust governance in collaboration with Cyber Security, Enterprise Architecture and wider business stakeholders. The Person ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … Kingdom, Creating plan for sales and marketing activities, Managing the company and new sales representatives, Finding new partners and clients Constant communication with the management of ATIA Ltd company. Advantages of work Permanent salary + bonuses for all new projects (up to 20,000£ per project), Frequent trips, Rapid ...

expertise across its Housing Enterprise systems. Working within a hybrid environment, you will support key operational initiatives, reporting solutions and system enhancements while ensuring service continuity during a busy six-month period. Client Details Michael Page is proud to be partnered with a well-established property organisation committed … ambitious programme of operational and digital improvement, they are investing in their enterprise applications to support key priorities including customer projects, rent increases, service charge management and income collection analytics. Description As the Senior SQL Technical Systems Engineer, you will play a pivotal role in supporting and enhancing ...

role in this innovative team helping ensure our digital products and platforms are reliable, resilient and high-performing. Working across engineering, platform and service operations teams, you'll champion SRE best practices, improve observability, automate operational processes and help drive the transition from reactive support to proactive, engineering … reliability. If you're passionate about service resilience, automation and continuous improvement, we'd love to hear from you. Compass Digital & Technology is where ideas turn into possibilities. We're the technology team behind Compass Group UK&I, part of Compass Group, one of the world's largest hospitality ...

team Gateley Plc has a dynamic and collaborative IT department. We are growing our team to 55 staff members in total across IT Service, Infrastructure, Architecture, Security, Change Management, Development, Innovation and Client Solutions. The Information Security Team is responsible for monitoring the Gateley network for suspicious activity … Security monitoring, alert triage and incident response principles Networking concepts, services and protocols, including LAN, WAN, DNS, encryption and remote access Identity and access management, multifactor authentication and privileged access Microsoft Windows desktop and server operating systems Endpoint, email, network, web, and cloud security technologies Vulnerability management ...

Join METCLOUD – Securing the Future of Sovereign Cloud and AI. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK’s rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies … will play a key role in cloud transformation projects, infrastructure modernisation, and the delivery of secure, resilient, and highly available platforms. Working closely with service delivery, project teams, and customers, you will provide technical leadership, mentor junior engineers, and help shape the future of our cloud services. Key Responsibilities ...

Change Manager Department: Service Operations Employment Type: Permanent Location: Birmingham Compensation: £40,000 - £45,000/year Description Change Manager Location: Birmingham (hybrid) Salary: £45,000 to £50,000 Introduction Focus Group is a £300m-revenue, 1,500-person technology services company backed by Hg Capital. Following … small and medium-sized business customers. As we continue to expand through strategic acquisitions, we're committed to setting new industry standards in managed service excellence. As Change Manager in our Proactive Service Operations team, you'll own Change Enablement for a set of valued customers. That means ...

Finance Operations and divisional teams to anticipate evolving needs and translate them into deliverable product outcomes. Provide end to end accountability for Finance systems service delivery, embedding appropriate software development lifecycle, ITIL and operational governance practices. Direct internal delivery teams and systems integration partners, ensuring initiatives are delivered safely … through mentoring, knowledge sharing, communities of practice and regular forums that turn external insight into practical improvement. Champion standardisation, simplification and automation across the service, using performance insight, retrospectives and lessons learned to maintain a prioritised pipeline of improvements. Define and deliver application lifecycle roadmaps that keep products evergreen ...

Technology Service Delivery Manager Hybrid | Birmingham | Permanent We're supporting a large international organisation in the search for a Technology Service Delivery Manager to oversee the performance, delivery and continual improvement of critical technology services across a complex, multi-vendor environment. This role will act as the bridge … between the business, technology teams and third-party suppliers, ensuring services meet agreed SLAs, supporting service transition activities, managing escalations, and driving operational excellence. Key Responsibilities Own the delivery and performance of technology services. Manage service levels, incidents, escalations and service improvements. Lead relationships with suppliers ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities. You will lead a team of 7 people … Salesforce. Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements. Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members. Drive data strategy, architecture, governance and data quality to enable trusted, accessible information. Own service ...

deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across the business. Key Responsibilities Coach, support and develop the Digital Services team, encouraging knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative … team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders to improve service delivery and support positive change. Identify opportunities ...

Product Lead ensures solutions remain secure, compliant, scalable and aligned to enterprise standards. The role combines strategic product ownership with operational accountability, ensuring excellent service performance while driving continuous improvement, automation and process transformation. The Product Lead provides leadership to a multidisciplinary team of analysts and specialists and serves … reduce complexity and improve maintainability. Lead, coach and develop Product Analysts and Associate Product Analysts within the capability area. About you Ensure reliable service performance, availability, adoption and customer satisfaction across the capability area. Prioritise and govern the capability backlog, balancing business value, operational needs, risk, compliance and technical ...

OneAdvanced IT Services delivers managed IT, cloud and security services to large enterprise and public sector organisations across the UK, and as our Senior Service Transition Manager, you will make sure every move into our care is smooth, well planned and built to last. You will take services … from previous suppliers and in-house teams, for new customers and for existing customers adding new services. Reporting to our Head of Service Management & Reliability, you will have no direct reports. Instead, you will lead through influence, bringing project, technical, operational and supplier teams together behind one clear ...

Microsoft Office, including Visio (or equivalent). Preferred Experience Exposure to manufacturing or engineering environments. Experience supporting Business Process Re‐engineering or Change Management activities. Understanding of application testing lifecycles and service management principles. Familiarity with methodologies such as Lean Six Sigma, design thinking, ITIL or enterprise ...

Accenture is seeking a Sr Manager for Client Service Delivery in the West Midlands (Birmingham) to lead end-to-end infrastructure and cloud services delivery. The role emphasizes SLAs, KPIs, and cost control within a dynamic, global network. You will drive AI-enabled service management using Dynatrace … ServiceNow, Datadog, and Splunk IT Service Intelligence, while coordinating with IT, DevOps and business units in a security-conscious UK environment. #J-18808-Ljbffr ...

Company: Eversheds Sutherland We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values … customer is Finance but we also work closely with other parts of the business. Our main role is to support and maintain the Practice Management System (SAP) which covers all the main finance areas, as well as the time recording system (Intapp Time). This is a new role ...

Description Job Title: Senior Network Lab Engineer Req ID: 64031 Job Function: Service Posting Start Date: 27/10/2026 Posting End Date: 08/11/2026 Division: UK Business Job Location: GBR-Birmingham-Three Snowhill Advertised Salary: Competitive Function: Service Location: Birmingham Snowhill (3 days … week) Salary: Competitive + excellent benefits About the role Join the wider Service Architecture & AI team and play a key role in supporting and maintaining the HMRC network, with a particular focus on monitoring, alerting and automation capabilities. You’ll use your network engineering expertise to investigate and resolve ...