22 of 22 Service Management Jobs in Birmingham

Service Manager I am working with a market leading professional services business who are looking to improve their Service Management offering globally. This role lends its hand to Service design, Service Transition and Change Management and the incumbent will be responsible for delivering programmes … to improve all of these remits. If you're a strong all round Service Management professional and have a real passion to make global change then this is the role for you! I am looking for: - Overall Service Lifecycle experience (Service Design, Service Transition & Change … Management) - Change Management experience (Change management database) Detailed Change Management process experience, working with CAB. - People Management experience (managing a team of 2 globally) Location: Birmingham (3 days a week initially) Salary: Up to £60,000 If this sounds like yourself or somoene you may More ❯

Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides … accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise … with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates More ❯

We are seeking an experienced Service Operations Manager to oversee the day-to-day operations of our IT Services. This is a permanent, hybrid opportunity with 1-2 days spent collaborating in our offices near Birmingham Airport. This pivotal role will ensure the availability and reliability of all IT … systems while setting the direction for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! About you: To be successful in this role, you will need proven … experience in a related field, which provides a solid foundation for understanding the complexities of IT services. You will need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets More ❯

be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case … and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with HR processes and employee experience strategies is essential. This includes understanding how to enhance employee engagement, streamline HR operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals will More ❯

team! What we need Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company's Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL … responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for assisting the Service Managers with delivering change to internal and external web services including the award-winning Planning Portal and Northern Ireland planning service. What you will … be doing Responsible for the delivery of end-to-end release and change management applying structured methodology and lead change and release management activities across the business. Acting as the daily point of contact for release management across delivery teams, leading the release by setting direction and More ❯

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners … to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business-aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement. Project More ❯

and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis * Working with third … customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an analytic thinker … restores and the Application Disaster Recovery (DR) process Experience * Knowledge of web services, distributed systems, and web application development * Previous experience of Incident and Service Request resolution using Service Management Tools * An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting * Experience More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT … services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing continual … Responsibilities: - Ensuring compliance with agreed SLAs and KPIs. - Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

of our dynamic IT team, acting as the technical subject matter expert for all things SAP infrastructure. From managing external hosting partners to leading service improvements and supporting transformational projects, youll be right at the heart of Tarmacs digital evolution. You'll work across a broad technical landscape translating … strategic mindset, using your deep technical knowledge and sharp analytical skills to deliver real impact. Your day-to-day will include: Leading SAP infrastructure service management activities, ensuring reliable, secure and cost-effective solutions. Managing third-party SAP hosting providers, ensuring delivery against SLAs and governance standards. Acting … SAP expertise. What were looking for: Essentials: Proven experience with SAP technologies in a large infrastructure environment Strong knowledge of IT governance, audit, and service management principles Ability to translate business requirements into robust, scalable solutions Excellent communication and stakeholder engagement skills A degree in an IT-related More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts More ❯

skilled and detail-oriented Technical Author to join their central audit governance team. The successful candidate will collaborate with subject matter experts in ITIL service management to develop and maintain high-quality, audit-ready documentation. This is a key role in ensuring internal and external audit findings are … hybrid working model, allowing for a mix of remote and on-site work. The role will be based in Birmingham. Responsibilities: Collaborate with IT service management process owners and subject matter experts to create accurate and robust documentation supporting the closure of internal and external audit findings. Review … of the audit documentation framework and supporting processes. Skills: Proven experience producing formal IT documentation - such as policies, procedures, terms of reference, and senior management briefings - which can stand up to audit and regulatory scrutiny. Comfortable absorbing complex technical concepts and translating them into clear, well-structured written content More ❯

setting and executing category vision, working closely with C-suite stakeholders to influence business direction. You will lead commercial strategy, pricing, and product lifecycle management, ensuring that our portfolio achieves both revenue and market share objectives. We are looking for somone that has the experience in leading cross functional … operating model. We are looking for someone that has proven experience in managing services and digital products as a unified approach, involving applying product management principles to both traditional services and digital offerings. Focusing on user needs, market trends, and business objectives to optimise the delivery and experience of … that directly influence financial performance. These KPIs will be aligned to the business objectives. Experience & Skills Required Proven experience in a senior-level category management and commercial leadership role that includes digital product management. A track record of delivering revenue growth, margin improvement, and strategic category success. Strong understanding More ❯

Market leading High growth business - Waste Management into Construction career prospects! Operationally - best in class! National Business Development Manager - Waste Management The Role of Senior Business Development Manager This is a home/field based Strategic Business Development Manager role. You will be responsible for strategically winning accounts … selling waste and demolition services into the top 500 Main Contractors - providing total waste management solutions. As Business Development Manager, you will strategically target accounts. You will be tasked with building partnerships with Sustainability Managers, Procurement, Environmental Managers, Health & Safety and Service Managers and up to C-Level … other services into the business to maximise incremental growth opportunities. The Company hiring a Key Account Manager Our client are a leading national waste service management provider with a reputation within the market of delivering highly reliable services and solutions to a broad range of customers. Our client More ❯

Centre & Hosting Manager will include (not exhaustive) Working on the end-to-end ownership of core Infrastructure services, including support and maintenance, security, lifecycle management, projects, enhancements, budgeting and relationship management Working with key stakeholders to identify opportunities and create proposals and business cases to support innovative and … creative solutions that complement the Technology Strategy and satisfy business challenges Operating as a technical subject matter expert for all service management activities related to the maintenance, implementation and delivery of Tarmacs Technology Infrastructure environments Ensuring that all projects critical to the Technology strategy are fully accounted for … discipline or be qualified by experience from working in a similar role Previous experience in supporting a large infrastructure environment, including strategy and people management, change and project activities within a regulated business Experienced in day-to-day engagement with third-party support partners Why us: In addition to More ❯

number of new customers they are looking for a senior person to join the team. Your role will help integrate systems to deliver excellent service to clients. With the speed of growth, it is key that quality, stability, and scalability are key elements to everything we do. ESSENTIAL SKILLS … an Agile environment including using Continuous Integration At least 5 years of experience in a professional development capacity PREFERRED SKILLS: Knowledge of large data management Product development in a tech start-up or small fast-growing company DUTIES AND RESPONSIBILITIES You will be responsible for a greenfield project and … ownership of this. Participate in a small, experienced, energetic team on a rapid, agile-based development schedule. Work closely with clients, project leads, and service management teams to troubleshoot and diagnose issues Proactively identify application improvements and identify the best technical solution for implementation Perform peer reviews of More ❯

ll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior team members. You will be a Service Owner for several services including Azure and DevOps. A typical day for you would include: Working directly with customers to gather requirements, design solutions … build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for major incidents or investigations Liaising cross-functionally, both … of the Year - EMEA 2023, and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've More ❯

role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery/Service Management. More ❯

and brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Protection team for a manager as part of IT Service Management. This multidisciplinary role is a great opportunity to engage across the Business … of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both Cloud Project Change & BAU maintenance and activities across the bank's Cloud … IT infrastructure. To underpin this and other changes, a firm understanding and management of Cloud & IT Change Management is essential in maintaining a firm route to live. Reporting directly to the Service Protection Manager, this is an important role in protecting quality of Cloud Service and More ❯

and brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Protection team for a manager as part of IT Service Management. This multidisciplinary role is a great opportunity to engage across the Business … of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both Cloud Project Change & BAU maintenance and activities across the bank s Cloud … IT infrastructure. To underpin this and other changes, a firm understanding and management of Cloud & IT Change Management is essential in maintaining a firm route to live. Reporting directly to the Service Protection Manager, this is an important role in protecting quality of Cloud Service and More ❯

products, services, methodologies, and techniques to stay ahead of industry advancements. Well-versed in ITIL v4, Agile, and other best practices for optimizing IT service management. Strong understanding of day-to-day SOC operations and industry-leading approaches to incident response and monitoring. Knowledgeable in Firewalls, network security groups … access control mechanisms, and other essential security controls. Proven ability to enhance security posture through continuous service improvements. Hands-on experience managing live cyber incidents and implementing effective remediation strategies. Skilled in collaborating with supplier teams to drive managed service enhancements. Comprehensive experience across IT security domains, including More ❯

products, services, methodologies, and techniques to stay ahead of industry advancements. Well-versed in ITIL v4, Agile, and other best practices for optimizing IT service management. Strong understanding of day-to-day SOC operations and industry-leading approaches to incident response and monitoring. Knowledgeable in firewalls, network security groups … access control mechanisms, and other essential security controls. Proven ability to enhance security posture through continuous service improvements. Hands-on experience managing live cyber incidents and implementing effective remediation strategies. Skilled in collaborating with supplier teams to drive managed service enhancements. Comprehensive experience across IT security domains, including More ❯