1 to 25 of 27 Service Management Jobs in Birmingham

services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design … management, and continual service improvement. This role has 4 direct reports with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers ...

Service Lifecycle Manager Location: Birmingham Salary: £65,000 – £75,000 per annum Role Overview La Fosse are seeking an experienced IT Service Lifecycle Manager to join our global Infrastructure & Operations team. This role is pivotal in managing the full lifecycle of IT services, ensuring they are strategised, designed … continually improved in line with ITIL best practices. You will also lead our Change Advisory Board (CAB) and oversee key processes such as Service Portfolio Management, Release Management, and Change Management. Key Responsibilities Service Lifecycle Management: Lead the process to ensure services meet business needs ...

responsible for the operation, maintenance, integration, and optimization of security platforms and tools that support the delivery of security services across NTT DATA and Service Recipients. This role ensures that security tooling operates reliably, integrates seamlessly with enterprise infrastructure, and complies with governance requirements outlined. Key Responsibilities Platform Operations … Maintenance Operate and maintain security platforms in accordance with agreed Service Level Agreements (SLAs) as defined in Service Levels and KPIs Ensure high availability, performance, and reliability of all security tooling Monitor platform health and proactively address performance issues Manage platform upgrades, patches, and version control Provide monthly ...

about best practice and work well together. Experience/skills we are looking for Primary skills: GCP, AWS, Kubernetes, Docker, Network Security GCP Cloud Service management, e.g., Kubernetes, Cloud SQL, IAM, etc. AWS Cloud Service management, e.g., EC2, EKS, RDS, etc. Linux OS server management Windows OS server management NGINX management and configuration Proven Kubernetes experience Google Cloud Service management, GKS, Secret Management, etc. Experienced in scripting languages such as PowerShell Information security, including ISO27001 Working with network security services, IPS, IDS, firewalls Windows network management VPN management ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned ...

Service Lifecycle Manager/IT Service Manager - Permanent - Birmingham (Hybrid) A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on a permanent basis. Responsibilities and Duties Lead the service lifecycle to ensure … aligned with business needs. Collaborate with stakeholders to gather requirements and design services that support both operational and strategic goals. Manage and maintain the service portfolio, ensuring accurate, up-to-date information and alignment with organisational priorities. Oversee the release management process, ensuring smooth, timely, and well-communicated ...

Service Design Lead – 6 month Contract - £475 - £500 per day (Inside ir35/Umbrella) - Remote Meraki Talent are delighted to be partnered with a market leading business in Glasgow who are looking for an IT Service Design Lead on a contract basis to join their team. You will … lead the Service Introduction and Production Readiness activities for a major program launching in February/March. This role ensures all technical, operational, and support elements are in place for a smooth transition from project delivery to live operations, with zero disruption to customers or business processes. Key Responsibilities ...

Service Manager Birmingham – Permanent – Competitive Salary – Hybrid VIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You’ll drive service excellence across Change, Release … Lifecycle Management, ensuring stability, scalability, and value delivery within an esteemed global enteprise. Key Responsibilities of the IT Service Manager: • Lead the full IT service lifecycle, ensuring new and existing services meet business and technical requirements. • Oversee the service portfolio and ensure alignment with strategic objectives ...

consultants, and project managers Design and oversee advanced configuration including workflows, UI components, scripts, security rules, and automation Architect MID Server designs supporting Discovery, Service Mapping, Event Management, Orchestration, and cloud integrations Contribute to client strategy by identifying optimal combinations of business change and ServiceNow capability Champion emerging … initiatives, and capability growth Personal learning and development through training, certifications, and structured career progression Skills and experience Proven experience architecting ServiceNow across multiple service management domains Strong understanding of Service Management operating models and enterprise transformation ServiceNow Certified System Administrator and/or Certified Implementation ...

leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, we're dedicated … across the application portfolio, while also helping manage applications to maintain data integrity, availability, performance, recoverability, and security in line with established policies and service levels. Key accountabilities: Performance and progress in the following areas will be the priorities for this position: Assist in administration of core cloud platform ...

/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents … resolved quickly, and longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet ...

Service Lifecycle Manager Location: Birmingham | Onsite: 3 days per week | Type: Permanent | Salary: Competitive VIQU has partnered with a leading organisation to recruit an experienced IT Service Lifecycle Manager/Service Manager. This is a fantastic opportunity to take ownership of the full IT service lifecycle … drive continual improvements, and work closely with senior IT leadership. The Role In the role, you will: Oversee the full IT service lifecycle, from design through to retirement Lead Change Management, including running Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes Manage the service ...

Core Systems Optimisation Team Service Desk handles everything from individual technical problems to system outages relating to the university’s core systems footprint. The apprentice will learn how to analyse new issues and requests. Taking phone calls from users, helping them in-person, using online live chat … based contact form. Role · Providing first line support on all core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/… Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working hours ...

First Point Group is recruiting for an IT Project Manager (ideally experienced within IT Service Mobilisation & Transition) on behalf of a major UK telecommunications service provider. The successful candidate must have strong IT service mobilisation experience, hands-on involvement in managed service transitions, and the ability … work. Role Overview We are seeking an experienced IT professional to support the mobilisation and early delivery phases of a new Telecoms Managed Service for a major UK provider. This is a critical role within the service transition programme, ensuring all software, hardware, connectivity, and security infrastructure ...

Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator – you'll be joining a telecoms company responsible for next generation wireless infrastructure. You'll work in a small team and closely with the Head of Delivery and Head … Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors. It's a fully remote role, with ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability … user computing. Experience managing day-to-day IT operations across infrastructure and workplace services. Confident managing suppliers and ensuring performance, value for money, and service quality. Strong stakeholder management skills, able to influence and build effective relationships. Knowledge of delivery methodologies (Agile, Waterfall, Lean) and how to apply ...

looking for an?ambitious?and?enthusiastic? Cutover Lead ?to join our Transformation team (Hybrid/On-site asrequiredduring cutover periods) The role provides project management delivery to create a coordinated cutover plan across the various areas of the programme, covering Data, Technical and Business streams.Itis responsible forthe … management of the cutover plan, ensuring seamless transition from project delivery to business-as-usual operations. Main responsibilities In this roleyoull Establish an overall approach and project plans to ensure the 3 major streams of work (Data, Technical, Business) can be delivered in the desired cutover window Define ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

supplier performance standards. Plan and Implement Solutions: Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure and workplace components, aligning with service expectations, security requirements, and quality standards. Deliver Core Services: Support the design and delivery of infrastructure (compute, cloud, network) and workplace services (end-user … capabilities within agreed SLAs, KPIs, and targets. Problem Resolution: Anticipate, investigate, and resolve issues in systems and services, developing effective solutions to maintain service continuity. Key Skills Technology Service Management: Ability to manage technology-based services to meet organisational needs. IT Infrastructure Expertise: Skilled in deploying, configuring ...

supplier performance standards. Plan and Implement Solutions: Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure and workplace components, aligning with service expectations, security requirements, and quality standards. Deliver Core Services: Support the design and delivery of infrastructure (compute, cloud, network) and workplace services (end-user … capabilities within agreed SLAs, KPIs, and targets. Problem Resolution: Anticipate, investigate, and resolve issues in systems and services, developing effective solutions to maintain service continuity. Key Skills: Technology Service Management: Ability to manage technology-based services to meet organisational needs. IT Infrastructure Expertise: Skilled in deploying, configuring ...

search for an experienced Senior Project Manager to join their IT Services team. This is a strategic role within the Portfolio and Project Management Office, responsible for delivering large-scale, complex projects that underpin ambitious digital strategy and operational transformation. Many of these initiatives involve improving data and reporting … outputs on time, to budget, and to agreed quality standards. Implement evaluation strategies and reporting mechanisms for project progress. Drive continuous improvement in project management processes and methodologies. Line manage and motivate team members, supporting development and performance. Experience Requirements To succeed in this role, you should bring: Significant ...

configuration, maintenance, and the smooth operation of critical technologies. From installing, configuring, and testing environments to ensuring day‐to‐day patching, monitoring, and performance management, you’ll keep everything running at peak capacity and compliance. You’ll monitor the environment to get full visibility into performance and availability, producing … reviews, reports, and audit logs that demonstrate service quality. You’ll collaborate with Group IT to resolve escalations, support disaster recovery testing, and provide audit evidence, all while driving continual service improvement. With a customer‐centric approach, you’ll embrace IT Service Management practices, optimise infrastructure ...