1 to 25 of 26 ITIL Jobs in Cambridgeshire

line Entra ID Microsoft Defender Desirable Microsoft Azure knowledge AWS Knowledge SCCM knowledge VMWare knowledge Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Essential Attributes Good communication skills, verbal and written. Ability to take ownership of and progress incidents to resolution or to identify when escalation ...

equivalents) Understanding of common enterprise applications and authentication methods Awareness of cyber security principles, including access controls and incident handling Solid understanding of ITIL practices Capability to lead technical resolution during high‐pressure or major incidents. Proven Customer service Skills Strong leadership, mentoring, and coaching skills Strong analytical and problem ...

service skills, with the ability to explain technical issues clearly. Experience working collaboratively to resolve issues and achieve shared team objectives. Experience working with ITIL processes or a similar service management framework. Technical expertise You’ll have experience across several of the following: Microsoft 365 administration - ie SharePoint, Exchange Online ...

experience Active Directory and Entra ID administration Microsoft 365 support experience Endpoint security experience PowerShell scripting and automation Strong troubleshooting and problem-solving skills ITIL-based service environment experience Desirable Experience NHS or public sector experience Microsoft Defender for Endpoint Windows Autopilot Cyber Essentials Plus environments Microsoft Endpoint Administrator Certification ...

working towards it. Manufacturer certifications, e.g. Crestron (CTI/DMC-E), Extron (AVCT), Q-SYS Level 1/2, Dante Level 1–3. ITIL Foundation. IPAF/PASMA, First Aid or Health & Safety certification. Additional Skills: Proactive, organised and able to prioritise effectively in a fast-paced environment. Professional, well ...

related discipline (e.g. ONC/HNC/HND, degree, or equivalent technical certification) Relevant qualifications to Repair services, e.g. IPC certification, auditor training, ITIL Background in Electronics and manufacturing/fault-finding techniques and repair of products down to component level Knowledge of Microsoft Dynamics AX/365 environment ...

MECM . Strong endpoint management and software deployment experience. Hardware, desktop and peripheral troubleshooting. Active Directory/Group Policy experience. Experience working within an ITIL/service desk environment . Excellent customer service and communication skills . Strong troubleshooting and problem-solving ability. Excellent prioritisation and time-management skills . ...

experience is a plus). Previous roles in support, NOC, field service, IT operations, or application support. Exposure to change management, incident management, or ITIL practices. Working Conditions Office-based providing remote support during operational hours and service windows (coverage varies by customer contract). Participation in scheduled maintenance windows ...

communications skills, organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

What you bring Knowledge of GlobalPayments products, services, payment processing platforms and customer-facing technology capabilities. Knowledge of release management, deployment management, change management, ITIL, service management and operational governance practices. Knowledge of cloud, DevOps and platform engineering principles, including CI/CD, automation, infrastructure as code, container orchestration ...

What you bring Knowledge of GlobalPayments products, services, payment processing platforms and customer-facing technology capabilities. Knowledge of release management, deployment management, change management, ITIL, service management and operational governance practices. Knowledge of cloud, DevOps and platform engineering principles, including CI/CD, automation, infrastructure as code, container orchestration ...

turning service usage into outcomes. Strong commercial awareness, confident in value conversations and clear on renewal readiness. Desirable Awareness of managed services delivery models, ITIL-aligned service management, and SLA and service-credit frameworks. CDW is committed to being an AI-fluent organization We're looking for people who bring ...

Manufacturing or Supply Chain or other fast-paced commercial environments. Exposure to Microsoft Entra ID, Active Directory, Exchange Online or Microsoft Intune. Familiarity with ITIL principles, Incident Management, Service Request Fulfilment & SLA-driven support. Experience supporting geographically dispersed users or multiple business locations. IT qualifications or certifications such as CompTIA … A+, Microsoft Fundamentals or ITIL Foundation. Benefits Package: 31 Days Annual Leave Including Bank Holidays/Salary Sacrifice Pension Scheme/Health Cash Plan/Life Assurance & Income Protection/Employee Assistance Programme/Training, Mentoring & Professional Development/Retail & Supermarket Discounts/Cycle to Work Scheme/Electric ...

time based on client needs Possession of strong written and verbal communication skills CISSP, CISM, CRISC, CBCP, MBCI, ISO 22301, ITIL, cloud architecture or security certification s, or comparable certification s Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that ...

seeking a Service Enablement Coordinator to train Service Desk staff to consistently meet high standards. You will lead training on ITIL processes and full systems training for Service Management tools including ServiceNow and telephony, while partnering with Learning & Development to deliver soft-skill programs. You’ll create and maintain training ...

assist in maintaining security and efficiency across business systems. The ideal candidate has prior IT service desk experience, strong communication, and teamwork skills, with ITIL awareness. Some travel to other NVS sites may be required. #J-18808-Ljbffr ...

effective SACM management aligned with customer requirements, and enabling the transition of SACM services into live production. The ideal candidate has extensive SACM experience, ITIL expertise, and strong stakeholder engagement skills to ensure high-quality service delivery for Leidos customers in the UK. #J-18808-Ljbffr ...

experienced team members. Full UK driving licence and ability to travel occasionally between Bidwells offices. Experience within a professional services or multi-site organisation. ITIL Foundation qualification or good knowledge of ITIL principles. Microsoft, CompTIA or other relevant technical certifications. Experience supporting Microsoft cloud technologies including Teams, SharePoint and Power ...

team members. Full UK driving licence and ability to travel occasionally between Bidwells offices. Desirable Experience within a professional services or multi-site organisation. ITIL Foundation qualification or good knowledge of ITIL principles. Microsoft, CompTIA or other relevant technical certifications. Experience supporting Microsoft cloud technologies including Teams, SharePoint and Power ...

third-party processes to optimise service performance Contribute to ongoing service innovation and evolution aligned to customer needs What we expect of you Required: ITIL Foundation (v3 or v4) or equivalent experience Experience within Managed Services or IT Service Delivery environments Strong understanding of ITSM methodologies and tools Experience … service reporting, governance, and customer engagement Strong analytical and problem-solving capability Ability to translate technical delivery into business outcomes Desirable: Advanced ITIL or relevant service management certifications Experience with platforms such as ServiceNow and/or Salesforce Experience working in commercially driven service environments Success Measures: SLAs and contractual ...

changed services deliver to target service levels and performance indicators. CSI Championing SACM and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000 where it is a defined deliverable for the customer. Identifying areas of improvement. Establishing CSI mechanisms for the life … solutions within enterprise environments. Good understanding of the SACM IT technologies infrastructure components and business processes. Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation with regard to SACM. The SACM must have: Knowledge of SACM concepts and techniques. An operational understanding of supply chains. Experience ...

Service Desk specific training. What you will do Provide training and coaching to Service Desk coworkers on providing excellent customer service Provide training on ITIL processes Provide full systems training to all Service Desk staff and users of the Service Management tools, to include ServiceNow, telephony, rostering, etc. Work with … plans as required What we expect of you Experience in training or enablement environments Analytical and methodical Hands-on experience with the ServiceNow toolsets ITIL experience Highly organised and detail-oriented Ability to communicate at all levels Proactive and self-motivated Exposure to customer-facing or client service environments Must ...

efficient and secure use of ICT equipment and software. Contributes to IT projects, including hardware build, software deployments, network connections and configuration. Follows ITIL best practices within the Service Desk and Incident Management functions. We are looking for an enthusiastic individual to join our team on a 12-month fixed … share and move ideas forward. Problem solving ability Experience of working in a team Organizational skills, with the ability to prioritize without direction PREFERRED ITIL accreditation A-level educated (or equivalent) Experience of warehousing and distribution systems Experience within a GxP compliant environment Applicants should be aware that in line ...

biannual releases Manage third-party suppliers and implementation partners Use support trends to continuously improve the service model and self-service content Drive ITIL adoption and good change management practice What you’ll bring Experience managing a team , with a real passion for developing people Track record of technical delivery … upskill in Workday, particularly security governance and tenant health Strong analytical, organisational and time management skills Helpful to have: Workday exposure and any certifications, ITIL, Scrum Master or Agile certification. Why this role? Real ownership: a high degree of autonomy to set priorities Leadership focus: lead a team and shape ...

Prosci Certified Change Practitioner Certification Enterprise Tools and Process Optimization Certification such as Micro sof t Certified: Power Platform or 365 Fundamentals, ITIL 4 Foundation, or Lean Six Sigma Green Belt or higher Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility … Prosci Certified Change Practitioner Certification Enterprise Tools and Process Optimization Certification such as Micro sof t Certified: Power Platform or 365 Fundamentals, ITIL 4 Foundation, or Lean Six Sigma Green Belt or higher Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility ...