1 to 25 of 27 Customer Service Jobs in Cardiff

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

delivery and day to day management of highly complex programmes of technical and cultural change, using recognised methodologies such as PRINCE, AGILE and Management of Risk. Programmes may include service upgrades, adoption of common operating models across multiple organisations at pace and new service developments. Champion innovation and emerging technologies, keeping key stakeholders informed of all related system … both within the NHS and outside, to ensure the NHS in Wales is at the leading edge with FMS solutions, as far as practicable. Examples include Software as a Service, Robotic Process Automation, business intelligence tools including generative and predictive AI. Foster a close working relationship with the NHS Wales finance community as well as with Directors of Digital … organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about More ❯

Job Role: Customer Service Representative Location: Remote Role Summary: One of our clients is hiring experienced Customer Service Representatives for a research initiative with a top global AI company. This opportunity allows you to apply your real-world expertise to help improve AI systems that understand customer support interactions and problem resolution. Key Responsibilities: Use … your customer service experience to design and evaluate realistic support scenarios. Provide insights that enhance the accuracy and empathy of AI-driven communication models. Review materials for quality, clarity, and alignment with real-world service standards. Work independently on flexible, asynchronous tasks. Working Conditions: Fully remote, with flexible scheduling around your availability. Minimum 15 hours per week … duration approximately 3–4 weeks). Requires a desktop or laptop computer (Chromebooks not supported). Ideal Qualifications: Based in the US, UK, or Canada. Proven expertise in handling customer interactions across phone, email, or chat. Strong communication and analytical skills with attention to detail. Apply Now More ❯

AD Energy is seeking a Technical Service Support Engineer on behalf of a global manufacturer in the photovoltaic industry! Our client offers their intelligent and smart solar solutions to the residential and commercial markets, the business continues to have a with a strong international presence and pushes towards further innovation, ensuring that they remain one of the world-wide … suppliers of choice! This position is a new role- an addition to the current international after sales service team across Europe. The key duties of this role will be: To identify technical problems remotely and then provide relevant advice and solutions You will also manage the technical service escalation queries and processes via online and system portals You … will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers Candidates of interest must demonstrate: A technical affinity for solar products and have worked in a service/after-sales technical support function with grid connected solar or More ❯

Our client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support. The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who … you will get a day(s) off in lieu. What you'll be doing: Provide telephone and email support to customers throughout the UK. Co-ordinate engineer visits to customer sites and escalate service requests. Deal with any concerns over the phone and complete call incident reports. Update and maintain the company database. What we're looking for … Good attitude and communication style when dealing with customers Competent PC user including Microsoft package. Strong numeracy and literacy skills. Professional approach and customer focused. Flexible and willing to work shift patterns. The Benefits: Private BUPA Medical Insurance Pension scheme 23 days holiday plus bank holidays Free on-site parking Life cover (4 x basic salary) Group income protection More ❯

Cardiff Position Overview As the Service Desk Lead, you will be responsible for delivering high-quality and efficient customer service to our clients through the daily management of a team. This includes hiring, motivating, rewarding, coaching, training, and problem-solving to ensure optimal performance. You will also develop processes and procedures in alignment with ITIL best practices … any questions after applying, please reach out to our recruitment team. Duties And Responsibilities Successfully support channel partners and direct customers. Manage the porting and provisioning function within the service desk team. Provide internal ICT support, including billing audits and other requests. Create post-incident reports (PIRs) and participate in PIR meetings. Attend and chair INFO-X meetings in … our governance model. Foster continuous improvement within your team, including arranging training sessions to enhance skills. Offer effective coaching and mentoring to team members. Promote a culture of continuous service improvement. Maintain excellent attendance and punctuality. Conduct monthly one-on-one meetings with team members. Serve as Major Incident Manager during Advania UC Major Incidents, ensuring compliance with the More ❯

Customer Success Executive Location: Cardiff/Hybrid working Salary: £24,000 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently won a number of prestigious accounts and are now looking … to recruit a Customer Success Executive to join their highly successful team. This is an award-winning company that offers excellent training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results … licence and own car Responsibilities Committed to achieving the right outcomes for your customers, ensuring all key performance targets are met and working with Business Managers to achieve the customer’s commercial targets Understand customer’s requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward Ensure More ❯

Customer Experience Executive Location: Cardiff/Hybrid - 3 days office based and 2 days home based weekly. Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients. As a … Customer Experience Executive , you'll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing Manage and develop long-term relationships with a portfolio of major and specialist accounts. Act as the main point of … contact for all client service and technical needs. Coordinate and schedule field engineers to meet service level agreements. Apply your technical insight to match the right resources to each task. Maintain detailed records, reports, and service documentation. Provide proactive updates to clients, resolving issues efficiently and professionally. Assess service costs and make recommendations to improve value More ❯

/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary. Maintain and enhance relationships with system vendors. Uphold a high standard of customer service to all as a representative of the Digital team. Ensure compliance with relevant standards, regulations and PLOS's internal policies. Manage data in accordance with our Information … of business systems Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously Results-driven, capable of balancing multiple high priorities and quickly determining priority Customer-oriented, with the ability to develop and maintain excellent relationships externally and internally Excellent troubleshooting, problem-solving, and analytical skills Adept at queries, report writing and presenting findings Knowledge … organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.) Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non-technical team More ❯

Position Overview Location: UK-based, ideally within commuting distance of either our London or Cardiff offices. Vantage is seeking a Third-Party Risk Management (TPRM) Analyst with a strong customer-service mindset to support our Third-Party Risk Management program. In this role, you will guide third parties through the TPRM process, including onboarding, due diligence, risk assessments … minimum of 2 years of experience in Third-Party Risk Management, Compliance, Procurement, or related areas. Proven ability to manage multiple priorities with strong project management and organizational skills. Customer-service mindset with excellent communication and interpersonal abilities. Experience using TPRM tools or supplier risk management platforms (e.g., OneTrust or similar software). Proficiency in Microsoft Office Suite More ❯

Developer – Dynamics CE A leading Housing Association client are looking for a talented software developer to join their Microsoft Dynamics 365 Customer Engagement (CE) software engineering team. This is an exciting opportunity to contribute to the design, development, and maintenance of Customer Engagement solutions, such as Customer Service, Field Service, Talent, and Sales modules, in … the way we live. That's why we are building a modern, efficient, and scalable platform to enable our colleagues and customers to thrive. We believe it is our customer's basic right to have a home that is safe, secure, and warm. We won't compromise on ensuring our homes are all of this and more. We want … proud to live in, that work for them and their families, and are the springboard they need to achieve their aspirations – not a barrier. We utilise Microsoft Dynamics 365 (Customer Engagement and Finance & Operations), Power Platform, Azure, and other cutting-edge tools to build an ecosystem that supports everything from repairs and maintenance to customer engagement, finance, and More ❯

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business targets … by dealing with any service and complaint issues from customers. You will provide a single point of contact directly for clients experiencing service issues. You will manage the pre- and post-sale relationship with high value clients. You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client. You will create More ❯

Technical Customer Support Analyst Do you enjoy troubleshooting and resolving customer technical problems quickly? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer … experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the role: As a Technical Customer Support Analyst , you will … provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines. Responsibilities: Provide technical support for clients and colleagues across various functions via multiple customer channels (including phone, email, and live chat). More ❯

applications perform to the requirements of its users and clinicians. All support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally … Applications to which they are assigned and the business and clinical processes that support them. To resolve problems/faults and user support issues to the satisfaction of the customer, and NWIS management. About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our … organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offeringa comprehensive benefits package, there is something for everyone. To find out more about working More ❯

to help install Starlinks across the nation? We're looking for skilled technicians to join our growing team of Starlink installers. What You'll Do Install Starlink systems at customer locations Safely mount antenna equipment on rooftops or suitable structures (based on pre-site surveys) Professionally run and secure cabling from the antenna to the Starlink Configure and program … the Starlink Test, troubleshoot, and ensure everything is performing perfectly before leaving the site Deliver excellent customer service and answer customer questions Complete a handover pack with a description of the work and required photos at the end of each job Educate customers on using their new Starlink system What You Need Strong understanding of telecom systems … fibre splicing & low-voltage cabling Confidence with hand tools and network installation Great problem-solving and communication skills Ability to work independently and as part of a team Previous service technician experience is an advantage Additional Requirements you will need to own 3 metre capable ladder Tools suitable for Starlink installation Ability to climb and work safely on roofs More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month). What you'll be doing: Main … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month). What you'll be doing: Main … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support More ❯

delivering market-changing online services, contributing your technical expertise and strong work ethic. Working Environment Operate within an Agile/Scrum framework to meet the needs of a dynamic customer service and operations environment Be a hands-on technologist, driving best practices and helping shape the strategic direction of the IT function Lead a small, distributed team of … engineers across the US, UK, and India, ensuring alignment with business goals and service delivery expectations Manage cloud-based platforms, leveraging tools like auto-scaling, Infrastructure as Code, and continuous delivery methodologies to optimize performance and accelerate delivery Key Responsibilities: Machine Learning Solution Development: Design, develop and deploy ML models, algorithms and agentic AI systems to address complex business More ❯

support across two primary sites, with additional responsibility for several remote locations. This is a hands-on role supporting day-to-day operations, troubleshooting issues, and ensuring an excellent service experience for internal users. What you'll be doing: Managing daily support and administration across Active Directory, Exchange, and Microsoft 365—including onboarding and offboarding tasks. Supporting local network … expectations effectively. Supporting network troubleshooting and application patching/deployment across all sites. What you'll bring: Ability to develop, follow, and champion best practice, processes, and policies. Strong customer-service mindset with clear communication skills. Experience with Windows Operating Systems and MS Office applications. Working knowledge of Exchange administration. General networking knowledge (LAN, connectivity, patching). Familiarity More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding … D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with More ❯

calls to build pipelines Ability to build trust with a client and work as an advisor Capable of forecasting sales to achieve targets on a monthly basis Experience with customer relationship management (CRM) tools Strong customer service skills Experience in the HR industry a plus It's not required to have experience working remotely, but considered a More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

SailPoint is the leader in Identity Security. SailPoint customers represent half of the Fortune 500 and half of the ASX 50. This customer strength provides us with a great community of customers, partners and analysts who trust SailPoint and our team to solve complex challenges. SailPoint continues to grow globally and expanding our global presence creates opportunities for top … presenting the value of SailPoint's Agentic Technology solutions and how they compare to competitive offerings as well as relate to the broader SailPoint product set. Provides a superior customer experience from the first discovery call, leveraging skills in competitively positioning our solutions and a broader value proposition, including partner services. Develops territory and opportunity plans that outline the … ideas and optimize sales strategies. Upholds SailPoint's culture by reflecting our 4I's values Responsibilities: Exceed revenue quota goals on a quarterly and yearly basis Effectively address each customer's and partner's unique inquiries by providing accurate information and tailored solutions that align with their specific needs and interests related to data, AI, and identity intelligence. Strategically More ❯

Cardiff and Surrounding areas Up to £34,000-£39,000 Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • Intruder Service Experience (Galaxy would be beneficial) • Fire Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

Ultimate or similar applications Demonstrated project management experience Functional experience in one or more of the following areas: Payroll, Absence and/or Time Tracking Passion for providing exceptional customer service Ability to effectively manage against timelines and goals Excellent verbal and written communication skills Business analysis and requirements gathering abilities Ability to learn technology quickly through instruction More ❯