2 of 2 SLA Jobs in Cardiff

/authority stakeholders to deliver measurable, evidence driven results. Key Responsibilities * Own end-to-end service performance across multi-domain, secure environments. * Produce clear SLA dashboards, KPI reporting, and service reviews for senior stakeholders. * Lead Incident, Problem, and Change Management, including CAB chairing. * Run structured engagement forums including weekly operational ...

Design, deploy and maintain the Paragon network infrastructure. Support Paragon's in-house and cloud-based networks, respond to tickets within agreed SLA's ensuring all incidents are resolved and documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering ...