1 to 25 of 55 Service Delivery Jobs in Cardiff

Job summary The Portfolio Lead is a senior role responsible for the strategic leadership, governance, and delivery of Public Health Wales' Digital and Data Portfolio. Reporting to the Director for Research, Data and Digital, the role ensures that digital transformation and data programmes are aligned with strategic priorities and deliver measurable improvements to public health services. You will oversee … ensuring that initiatives are co-designed, embedded effectively, and deliver long-term benefits. This is a hands-on leadership position, requiring deep knowledge of digital innovation, governance frameworks, and service transformation. You will manage interdependencies, resources, and budgets while driving forward a culture of continuous improvement and digital maturity. Main duties of the job The Portfolio Lead is responsible … for overseeing the successful delivery of Public Health Wales' Digital and Data Portfolio. The role provides strategic direction and day-to-day leadership across a wide range of digital transformation and data programmes, ensuring they are aligned with national and organisational priorities and deliver real, measurable benefits to services and citizens. Working with a wide range of internal and More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a … partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service management More ❯

our IT function as we continue our growth. You’ll work closely with the CTO and cross-functional leaders to implement strong governance, elevate IT operations, and champion a service-oriented culture — all while ensuring operational excellence in a modern, hybrid workplace. What you’ll be doing Strategic leadership of internal IT and IT Security operations, aligning to best … practice frameworks such as ITIL and COBIT 5 . Oversight of service desk operations, asset lifecycle management , and end-user support , ensuring scalable service delivery and continuous improvement. Ownership of our Microsoft 365 environment , alongside Azure AD and Intune , to enable secure, user-friendly collaboration and device management. Management and evolution of Zero Trust architecture and associated … controls, ensuring strong security posture across our hybrid workforce. Delivery of robust IT governance, including policy development , process documentation , risk management , and compliance monitoring. Design and improvement of structured workflows and controls, including Joiner-Mover-Leaver (JML) , Disaster Recovery , and Change Management . Development of business cases and strategic recommendations for IT investment, tools, and process enhancements. Building, mentoring More ❯

training and expert consultancy, and drive early value and long-term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential … as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to … knowledge transfer sessions for end users and customer teams. Build and maintain strong relationships with customers, ensuring long-term satisfaction, platform value realisation, and ongoing success. Collaborate with the Service Desk and Change Manager and other colleagues, to ensure seamless onboarding, knowledge handover, and issue resolution. Support customers by developing and refining best practice frameworks, delivery playbooks, training More ❯

ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. Role purpose The Network manager manages the delivery of network and telecoms services for a specified region, ensuring compliant and quality services are delivered by our suppliers. The Network Manager works with the other Network managers and … initiatives to fulfil the organisation’s mission and corporate priorities. Key focus areas are: Creating digital products that attract and retain customers, delivering business value through digital design and delivery expertise. Developing and optimising digital platforms that provide seamless customer interactions and use scalable and secure capabilities. Enhancing digital capability across the organisation. Enabling growth, impact and efficiency through … a global Directorate organised into four divisions: Product, Engineering, Operations and Performance. This role is a role in the Operations unit. The Operations division is accountable for the continuing delivery of secure, performant enterprise platforms and applications and the connectivity and modern workplace environment to access those platforms. This is achieved through partnerships with external suppliers and delivery More ❯

national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services … party solutions, and AI-powered systems to drive digital transformation, enhance system capabilities, and optimise performance, security, and scalability. Providing input to cost benefit and risk analyses for the service, to ensure that value for money is delivered across solution architecture activities. You will be able to find a full Job description and Person Specification attached within the supporting … projects, applying industry best practices to ensure scalability, security, and alignment with organisational goals. Experience of successfully turning business and technical needs into clear solution designs and supporting their delivery into live service. Experience of ensuring quality and governance assurance across solution designs, including adherence to architectural standards, technical policies and effective design review processes. Familiarity with the planning More ❯

As the Internal Customer Experience Engineer at Creditsafe, you will play a pivotal role in ensuring a seamless and efficient technology environment for our staff. Reporting directly to the Service Delivery Manager, you will be responsible for delivering top-notch customer support, resolving technical issues, and fostering a proactive approach to IT service. This role is crucial in … strive for first-time fixes for IT incidents and requests. Server Room Support: Offer remote hands-on assistance in server rooms when required, ensuring the reliability of critical infrastructure. Service Desk Support: Be available to take calls and address queries on the service desk when needed. Continuous Improvement: Actively identify areas for improvement and promote best practices within … reasonable by their direct line manager. SKILLS AND QUALIFICATIONS Proficiency in computer and network hardware, including peripherals and printers. Experience in mobile phone setup, issuance, and support. Outstanding customer service and communication skills. Previous experience in a deskside support role. Familiarity with IT Help Desk Software (e.g., Assyst, ServiceNow, Azure DevOps) and CMDB solutions. Experience in supporting Microsoft Windows More ❯

complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We … Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across our customer operations and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management … volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work closely with cross-functional teams, including operations, finance, and customer service, to optimise workforce deployment, increase efficiency, and enhance overall business performance. What you'll be doing Volume & Headcount Forecasting: Develop advanced, data-driven volume and headcount forecasts using historical More ❯

complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ️ We … Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across our customer operations and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management … volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work closely with cross-functional teams, including operations, finance, and customer service, to optimise workforce deployment, increase efficiency, and enhance overall business performance. What you'll be doing Volume & Headcount Forecasting: Develop advanced, data-driven volume and headcount forecasts using historical More ❯

and accessible environments across our organisation. This is a collaborative, hands-on role where your insight and experience will shape our end-user compute strategy and support smooth, secure service delivery. ️ Key Responsibilities Maintain and support a range of M365 services (e.g. Exchange Online, Teams, SharePoint, Intune, OneDrive, Power Platform). Escalate and resolve technical issues, including working with … Openness, collaboration, and a supportive attitude. Degree in a relevant field or equivalent professional experience. Desirable: Microsoft 365 certification(s). Experience with Generative AI tools. Background in managed service environments (MSPs). Experience managing the EM+S suite. Familiarity with testing in a systems environment. Accessibility & Adjustments We are committed to making our hiring process as inclusive and accessible More ❯

/join with: I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can … bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native SaaS platform Manage the configuration … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar application/platform More ❯

systems and infrastructure, and help drive continuous improvement through knowledge sharing and process enhancements. This role offers the chance to make a real impact - supporting critical technology projects, strengthening service delivery, and playing a central role in maintaining secure, reliable IT services across Alcumus. What that means day to day Providing 2nd line technical support to 800+ users … answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket management system, taking ownership of user problems … being proactive when dealing with their issues Supporting company hardware and software Allocating more complex tickets to the relevant teams where appropriate Logging incidents with our external 3rd party service providers Aiming to respond and resolve 95% of incidents within the SLA Support in the delivery of technology projects Carry out regular checking of backups, infrastructure, security measures More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams for customers based on technical environment & service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and acting as Incident Manager for P1 incidents. This is a full-time permanent role … which may be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate must be able to work both onsite with customers and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet SLAs. Participate More ❯

a team serving approximately 750 staff members, ensuring the smooth implementation of the existing IT strategy while managing day-to-day IT operations and maintaining high standards of IT service delivery to safeguard the IT infrastructure. Role and Responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the firm’s goals, ensuring effective and timely … delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, providing outstanding support across multiple offices. Service Delivery: Oversee IT service delivery to meet business needs and SLAs, implementing best practices for IT service management and continuous improvement. Infrastructure and Operations: Lead infrastructure initiatives to ensure robust, reliable systems, compliance with regulations, and effective risk management. Stakeholder Engagement: Collaborate with senior management and stakeholders to understand IT needs and communicate developments effectively. Skills & Qualifications More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day to day IT … operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk … Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established More ❯

skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Peaple Talent Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This critical role will support a team serving approximately 750 staff members, ensuring … the smooth implementation of the existing IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security. Role and Responsibilities Strategy Implementation: Oversee the execution of the IT strategy aligned with company goals, ensuring timely delivery of IT projects. Team Leadership: Manage and mentor IT staff, including the Service Desk … Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative, high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, supporting staff across multiple offices. Service Delivery: Ensure IT services meet business needs and SLAs, implementing best practices for continuous improvement. Infrastructure and Operations: Lead infrastructure initiatives to ensure More ❯

staff members and will be pivotal in evolving IT operations to meet business demands. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring effective delivery of IT projects aligned with company goals. Team Leadership: Manage, mentor, and develop IT teams across Service Desk, Security & Operations, and Training, fostering a collaborative and high-performance environment. … Service Desk Management: Ensure efficient operation of the IT service desk, providing exceptional support across multiple offices. Service Delivery: Oversee IT service delivery to meet business needs, adhere to SLAs, and promote continuous improvement. Infrastructure and Operations: Lead initiatives to maintain reliable systems and ensure regulatory compliance, managing operational risks effectively. IT Training: Guide … Skills & Qualifications Candidates should possess: Bachelor's degree in Information Technology, Computer Science, or related field. Proven senior IT management experience, preferably within professional services. Strong knowledge of IT service management, infrastructure, and operations. Experience in implementing IT strategies and managing large projects. Excellent leadership and team development skills. Strong problem-solving and decision-making abilities. Exceptional communication and More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

of people in Wales, we would love to hear from you. Main duties of the job As CDO, you will have executive responsibility for the strategic development and operational delivery of digital services within NWSSP. You will lead the design and implementation of a Digital Strategy that aligns with our organisational objectives, the broader NHS Wales digital roadmap, and … enabling seamless digital experiences for the NHS organisations and stakeholders we serve. This includes harnessing the power of technologies such as automation, AI, cloud computing, and cybersecurity to improve service delivery and efficiency. You will work closely with senior leaders, partners, and health boards to shape a digital ecosystem that is robust, secure, and responsive to the evolving … motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for More ❯

innovation and continuous improvement to enhance user experience and efficiency Owning and evolving the internal and external communication strategy Collaborating with senior stakeholders to align on strategic goals and service delivery Supporting and developing a high-performing Business Management team Qualifications Who we're looking for: Demonstrable experience in financial and operational management within an IT environment Strong More ❯

innovation and continuous improvement to enhance user experience and efficiency Owning and evolving the internal and external communication strategy Collaborating with senior stakeholders to align on strategic goals and service delivery Supporting and developing a high-performing Business Management team Qualifications Who we're looking for: Demonstrable experience in financial and operational management within an IT environment Strong More ❯

and ensuring our systems meet the highest quality standards. You will advocate for performance excellence, drive innovation in non-functional testing, and explore emerging tools and methodologies to enhance service delivery. Watch this video to find out more about working in Digital at Companies House This is a rewarding role within the Test Team and provides an opportunity to … a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Find out more about what a great place Companies House is to work As a Lead Performance Test Engineer, you … Experience accessibility testing. We offer an excellent benefits package that includes: a generous 30 days annual leave plus 8 bank holidays and 1 privilege day enrolment into the Civil Service Pension Scheme with a contribution rate of averaging 28% a range of recognition schemes including instant awards to thank and recognise each other's efforts and contributions strong ethos More ❯

Cardiff, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 02.05.2025 Expiry Date: 16.06.2025 Job Description: Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This role supports a team serving approximately 750 staff, ensuring the smooth execution … of the IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the company’s goals, ensuring timely delivery of IT projects. Team Leadership: Manage and mentor IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Promote a collaborative, high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, providing excellent support across multiple offices. Service Delivery: Oversee IT service delivery, meeting business needs and SLAs, and implementing best practices for continuous improvement. Infrastructure and Operations: Lead infrastructure More ❯

Senior IT Operations Manager - Cardiff Senior IT Operations Manager with strong operational IT experience in heading up an IT team across several areas including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a … of IT Services/Senior IT Operations Manager Hands-on operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management Experience within the legal sector or a professional services environment would be a bonus Ability to implement and lead large-scale IT … projects Experience working in a Microsoft Cloud environment The role: Execute and oversee the IT Operations in alignment with the company goals, ensuring effective and timely delivery of IT projects in a Microsoft cloud environment Manage and mentor the team of IT professionals, including all their managers and team in IT infrastructure, Service Delivery and Service More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large More ❯