automation,integration,andmanagementofprimarilyITSMandITOM-relatedtoolsetsandenvironments. EssentialSkills&Experience ExtensiveexperiencedesigninganddeliveringServiceNowsolutionsacrossmultiplemodules StrongunderstandingofITILprocessesandservicemanagementbestpractices Experienceworkingincomplex,large-scaleenterpriseenvironmentswithmultipleintegrations Provenexpertiseinsystemarchitectureandsolutiondesign Broadtechnicalunderstanding,includingcloudtechnologies,enterpriseplatforms,cybersecurity,andemergingtechnologiessuchasAIandIoT ITILcertification Trackrecordofdeliveringcomplex,business-criticalITsolutions Strongcommunicationandstakeholderengagementskills Abilitytoinfluenceandcollaborateatalllevelsofanorganisation Demonstratedleadership,coaching,andmentoringcapability Abilitytomanagemultipleworkstreamsanddelivertoagreedtimelines Awarenessofcurrenttechnologytrendsandthewidermarket DesirableSkills&Experience ServiceNowCertifiedMasterArchitect(CMA)orCertifiedTechnicalArchitect(CTA) Projectmanagementqualifications(e.g.PRINCE2,PMP) ExperienceofAgile,Scrum,orsimilardeliverymethodologies ...