16 of 16 Customer Engagement Jobs in Central London

Solution Architect - Microsoft Dynamics 365 (Customer Engagement & Contact Centre/Omnichannel) Location: Hybrid (blend of office, client site, and home working) Clearance Requirement: Must be eligible for Security Check (SC) clearance - applicants must have resided continuously in the UK for the past 5 years About the Role Our client, a leading global technology and digital transformation consultancy, is … seeking a Dynamics 365 Solution Architect with strong experience in Customer Engagement (CE) and either Contact Centre or Omnichannel solutions. This is an excellent opportunity to join a well-established Microsoft practice that delivers complex, large-scale transformation programmes across a range of industries - including Retail, Utilities, Manufacturing, Transport, and Health. As a Solution Architect, you will play … a pivotal role in shaping, defining, and delivering enterprise-grade Dynamics 365 solutions. You'll be involved throughout the full project lifecycle - from early client engagement and presales through to design, delivery, and go-live - ensuring that every solution is secure, scalable, and fit for purpose. Key Responsibilities Lead the design of end-to-end Dynamics 365 CE and More ❯

an experienced Senior CCaaS Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and … colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone or Genesys. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and … clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs More ❯

available Immediate requirement - strong leadership skills We are seeking for an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science Develop and implement predictive models to understand … drivers of customer behaviour, including purchase patterns, customer lifetime events and sentiment analysis Create sophisticated customer segmentation using behavioural, transactional, and demographic data Design and build predictive models to enhance personalized customer experiences across all channels Collaborate on design of test & learn methods to measure CRM initiatives' effectiveness Monitor and optimize model performance through continuous improvement … into clear, actionable insights Create compelling data visualizations to effectively communicate patterns and insights Partner with cross-functional teams to enhance CRM strategies Provide data-driven recommendations to improve customer engagement metrics Skills ? Relevant experience in Customer Marketing Data Science including applied statistics and machine learning techniques (supervised and unsupervised learning, natural language processing, Bayesian statistics, time More ❯

The Manager Renewals Operations is responsible for the entire process of executing on customer renewals. In this role, you will own the end-to-end renewal lifecycle of data center services contracts across a designated portfolio of markets in EMEA. You will collaborate with internal technical, commercial, sales and legal stakeholders and manage customer-facing communication and negotiation … to ensure smooth, timely, and customer-aligned contract renewals - driving retention, revenue predictability, and customer satisfaction. What you'll do Lead-to-Contract & System Administration Actively manage the assigned renewals pipeline for the assigned Portfolio using Salesforce and CPQ tools, including: Fixed-expiry (non-auto-renewing) contracts Customer-initiated renewals on an ad hoc basis Internal renewal … commercial approval workflows in line with Commercial Framework under the FAP Prepare and issue contractual documentation in collaboration with legal Maintain accurate, complete, and up-to-date contract and customer data within internal systems Escalate system challenges and errors where needed Customer Engagement & Negotiations Lead direct engagement with customers to discuss renewal terms, service and product More ❯

Global CRM Strategy and Journey Planner Step into an exciting opportunity with a global travel and tourism company, where you can play a pivotal role in shaping customer experiences. As a Global CRM Strategy and Journey Building Lead, you will be instrumental in enhancing customer engagement, delivering personalised communication strategies, and driving significant revenue growth. Key Responsibilities … The role combines customer journey planning and email campaign execution with data-driven reporting, lead conversion analysis, and strategic insights from Salesforce data to optimise engagement and revenue. Essential Skills Salesforce Marketing Cloud Expertise: SQL and AMPscript Journey Builder Mastery: Expertise in designing and managing intricate email journeys is crucial. This includes audience segmentation, automation, and ensuring a … personalised approach to customer communication. Data Analysis Proficiency: A solid grasp of data visualisation tools such as Power BI, Tableau, or Excel Offered: Up to £70,000 per annum Flexible remote working 10% annual bonus BUPA healthcare Travel discounts If you think you're the right fit for the role, please apply! No sponsorship provided! To find out more More ❯

Dynamics 365 Customer Engagement (CE) Specialist UK based, Remote role! Role Overview Seeking a hands-on IT Specialist/Manager with strong expertise in Microsoft Dynamics 365 CE. Ideal for someone with a background as a Functional Analyst, Technical Lead, or Solution Architect who can manage daily CRM operations and lead ongoing transformation initiatives centred around D365 CE … initiatives with regional and global strategic goals. Support communication between business teams and global IT. Dynamics 365 CE Management Oversee functional and technical aspects of D365 CE (Sales, Marketing, Customer Insights). Collaborate with global and offshore teams on solution design and optimisation. Manage incidents, enhancements, releases, and data quality. Business Process & Project Delivery Translate business requirements into effective More ❯

user communications. Identify opportunities for continuous improvement and assess new Microsoft feature releases. Key Requirements: Hands-on experience with Power Apps, Power Automate and Dataverse. Understanding of Dynamics 365 Customer Engagement and admin functions. Strong analytical and problem-solving abilities, with attention to detail. Clear communication skills and confidence working with technical and business stakeholders. Familiarity with regulated More ❯

user communications. Identify opportunities for continuous improvement and assess new Microsoft feature releases. Key Requirements: Hands-on experience with Power Apps, Power Automate and Dataverse. Understanding of Dynamics 365 Customer Engagement and admin functions. Strong analytical and problem-solving abilities, with attention to detail. Clear communication skills and confidence working with technical and business stakeholders. Familiarity with regulated More ❯

our business for over 180 years. Our long history is founded on building trusted partnerships with the Corporate and Commercial business community worldwide, through our continuous development, long-term customer engagement and delivering excellence in an ever-changing marketplace. More ❯

enterprise data ecosystems. It is an even split between pre-sales solution consultancy and solution architecture clearly articulating the what and why of Akers value proposition and referencing Akers customer success stories and clearly explaining how our solutions and software platforms function, integrate, and scale. Key Responsibilities Providing technical pre-sales support for all aspects & stages of new sales … delivery and product teams to shape and articulate solutions that are technically sound, commercially viable and aligned with client expectations. Supporting go-to-market activities via thought leadership and customer engagement events. Core Competencies Proven track record (4+ yrs) in pre-sales solution architecture with direct ownership of technical RFx/ITQ responses and multiple successful £M+ bids More ❯

Dynamics 365 Customer Engagement (CE) Specialist UK based, Remote role! Role Overview Seeking a hands-on IT Specialist/Manager with strong expertise in Microsoft Dynamics 365 CE. Ideal for someone with a background as a Functional Analyst, Technical Lead, or Solution Architect who can manage daily CRM operations and lead ongoing transformation initiatives centred around D365 CE More ❯

growing team. This role is ideal for someone who thrives in client-facing environments, enjoys leading workshops and requirements sessions, and has a deep understanding of Microsoft Dynamics 365 Customer Engagement. Key Responsibilities Lead and facilitate meetings, workshops, and requirements sessions with stakeholders at all levels. Confidently present solutions and progress updates to C-Suite audiences. Configure and customise More ❯

Automation & Campaign Optimisation Build, test, and optimise email and membership campaigns within HubSpot. Design and manage advanced workflows and lead-nurturing automation. Use analytics to refine campaigns and enhance customer engagement. Reporting & Insight Create and maintain custom reports and dashboards for management visibility. Analyse CRM data to uncover actionable insights that drive business performance. Projects & Integrations Lead the setup More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … C-level stakeholders. Strong commercial acumen, analytical mindset, and experience in forecasting and pipeline management. Excellent communication, negotiation, and presentation skills. BA/BS degree or equivalent experience preferred. Customer-centric, strategic, and results-driven with the ability to translate vision into action. We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation, and More ❯

with clinicians or surgeons. Familiarity with Test-Driven and Behaviour-Driven Development environments. Exposure to Linux subsystems or medical software integration. Willingness to travel occasionally for meetings, workshops, or customer engagement. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across … the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support. More ❯

with clinicians or surgeons. Familiarity with Test-Driven and Behaviour-Driven Development environments. Exposure to Linux subsystems or medical software integration. Willingness to travel occasionally for meetings, workshops, or customer engagement. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across … the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support. More ❯