1 to 25 of 41 Customer Engagement Jobs in Central London

need? As the first point of contact with prospective customers, the Associate Mid Market Sales Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. The Associate Mid Market Sales … responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

execution for the UKI Financial Services (FSI) market. This role is accountable for driving demand generation, pipeline growth, and measurable revenue impact across priority customer segments and net-new target accounts. As the single-threaded marketing lead for UKI FSI, you will orchestrate integrated go-to-market initiatives across … acceleration Demand Generation & Pipeline Growth Plan and deliver high-impact programs including: Field and industry events Integrated campaigns ABM/ABX motions Executive engagement programs Partner-led initiatives Drive new pipeline generation, opportunity progression, and deal acceleration Single-Threaded Market Leadership Act as the central marketing owner ...

Overview We’re looking for an experienced Senior Enterprise Account Executive to join a high-growth SaaS business operating within the AI and customer engagement space. This role is focused on winning and growing upper mid-market and enterprise customers by helping organisations transform their customer experience … long-term strategic relationships Present compelling business cases and demonstrate clear ROI to customers Work cross-functionally with internal teams to support growth and customer success Thrive within a fast-paced, high-performance, scale-up environment Experience Required Essential: 5+ years’ experience in enterprise SaaS or technology sales Consistent ...

Senior Customer Success Manager EMEA Enterprise SaaS Customer Data Platform & eCommerce Location: London (On-site 4 days a week) Type: Full-time Overview This platform underpins some of the most advanced customer engagement strategies globally, trusted by leading enterprise brands such as Airbnb, Spotify, NBCUniversal, JetBlue … infrastructure of a well-established international company. Deeply embedded within clients’ technology stacks, it acts as a mission-critical layer for managing and activating customer data — powering everything from acquisition and onboarding through to retention, personalisation, and lifetime value optimisation. The product suite combines best-in-class capabilities across ...

ServiceNow Senior Engagement Manager (SEM) is responsible for leading ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring … alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement governance including RAID ...

chance to help build a market almost from scratch. This is one of them. A high-growth SaaS company in the CRM/customer engagement space is scaling its UK&I enterprise team after a major funding round and huge global growth. Their platform sits across email … WhatsApp, chat and marketing automation — helping businesses manage customer engagement at scale through one unified platform. The business already has serious global traction, but the UK enterprise team is still relatively small, making this a rare opportunity to combine the backing and stability of a scaled company with ...

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With … working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data ...

Senior Product Manager/Product Lead/Lead Product Manager/Digital Product Manager £600-700 inside IR35/Umbrella engagement and 2-3 days per week on site in London. Transactional communications platform Scope: We've partnered with a well known brand who are looking for a Senior … Product Manager/Product Manager to drive the delivery of a enterprise-wide transactional communications platform This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels. You will ...

South Region Location: Hybrid – London/Camberley/Brighton Salary: £65,000 + Bonus + Company Car + Benefits We’re looking for a customer-focused IT Presales Consultant to join a growing MSP supporting SMB customers across the South. This is a customer-facing presales role focused … Managed Services . This role is ideal for someone from an MSP or IT Services environment looking to develop further within presales, consultancy and customer-facing solution design. Please note: this is not a hands-on implementation role. Key Responsibilities Support Sales teams on customer opportunities across ...

business development, partnerships, account management, or product commercialization. Experience working within the mobile messaging ecosystem (e.g., CPaaS, SMS aggregators, carriers, business messaging APIs or customer engagement platforms). Ability to communicate in English and French (fluency in French is required if you choose to be based in Paris … messaging aggregators, and major enterprise brands. Your mission is to accelerate the localized adoption of RCS for Business, establishing it as the primary high-engagement channel for businesses. The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google’s Global Partnerships team works with ...

Marketing Apprentice will support the company’s marketing, customer engagement, and digital communications activities while developing skills in AI-assisted marketing tools, content creation, social media management, CRM systems, and campaign reporting. Role Assist with planning and delivering digital marketing campaigns Create and schedule social media content across … platforms, including LinkedIn, Facebook, Instagram, and TikTok Support email marketing campaigns and customer newsletters Help maintain website content and landing pages Assist with SEO optimisation and keyword research Produce marketing materials including posts, blogs, flyers, presentations, and short-form videos Assist with creating telecoms and utilities industry content ...

RESPONSIBILITIES Develop effective working relationship with internal customers to understand new system features Translate those requirements into user stories for sprints Act as the customer representative within the development team Oversee testing on behalf of the customer working with the junior tester Provide regular progress updates … customer Provide helpdesk support as and when required This role has direct customer engagement, so the candidate needs to have a positive, customer-friendly nature and the ability to deal face to face with customers. KNOWLEDGE AND EXPERIENCE Essential Excellent communication skills Experience with automated testing ...

opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30–50 enterprise accounts … lead a self-sourced, outbound-driven sales motion. You’ll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive ...

world's biggest players in Financial software. Were seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. Youll be responsible for ensuring our clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional … customer experience. In this role, youll become the main point of contact for customers once theyre live, developing trusted relationships and ensuring our services continue to support their operational objectives. Youll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain ...

pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy … operating model evolution, and large‐scale organisational change. Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance. Provide day-to-day executive leadership , bringing structure, direction and momentum to multidisciplinary ...

partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working … experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You’ll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks ...

Role Mission To support customer outcomes by making deep, hands-on Microsoft centric expertise available to customers and internal teams across hybrid identity, security and endpoint management. This includes Windows Active Directory and integration with Microsoft Entra ID, unified security operations with Microsoft Defender XDR and Microsoft Sentinel … where needed. Objectives & Key Results Deliver consulting-grade architecture assurance and outcomes for customers Provide high quality architecture reviews and design assurance for complex customer opportunities and deliveries, highlighting risks, trade-offs and pragmatic options Produce clear customer-facing technical outputs (e.g., current-state assessments, target-state architectures ...

Role Mission To support customer outcomes by making deep, hands-on Microsoft centric expertise available to customers and internal teams across hybrid identity, security and endpoint management. This includes Windows Active Directory and integration with Microsoft Entra ID, unified security operations with Microsoft Defender XDR and Microsoft Sentinel … where needed. Objectives & Key Results Deliver consulting-grade architecture assurance and outcomes for customers Provide high quality architecture reviews and design assurance for complex customer opportunities and deliveries, highlighting risks, trade-offs and pragmatic options Produce clear customer-facing technical outputs (e.g., current-state assessments, target-state architectures ...

enhancement of its direct-to-consumer (D2C) business through improving conversion rates across its digital platforms. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. What does the job involve? Conversion Planning: Develop testing roadmap alongside the Experimentation … Manager, ensuring that customer outcomes associated with experimentation are in line with our regulatory obligations. Conversion delivery: Design and execute A/B and multivariate tests according to agreed roadmap to optimise website elements, user journeys and conversion funnels. Conversion Insight: Complete all test analysis, communicating insights to internal ...

attract and engage corporate businesses. Contribute to the optimisation of our commercial governance so that we continue to grow a commercially sustainable strategic customer base. Demonstrate strong stakeholder and relationship management skills. Responsible for the management and cleansing of your CRM tools (Salesforce). Stay fully informed of competitor … activity and impact on the channel. High levels of customer engagement – either face to face meetings, over the phone or emails – where you are to emulate G.Network’s core principles, USPs and brand. Qualifications Degree Qualified Experience within Business Sales. Experience is driving and navigating B2B deals where ...

global, technology-driven marketplace redefining the fine wine and spirits industry. Our proprietary platform integrates e-commerce, portfolio management, and logistics to enhance customer engagement, optimise liquidity, and streamline transactions. Operating across the U.S., UK, Europe, and Asia, we combine data-led insights, deep industry relationships … phase of Vinfolio’s (our U.S. entity) data migration. The position is centred on resolving legacy data issues, stabilising core data structures, and ensuring customer portfolios, inventory, and transactions are accurate, complete, and operationally reliable. The role is outcome-driven: establishing a data environment the business can trust ...

career progression within a global business What You'll Be Doing Build trusted relationships across a portfolio of strategic accounts, developing deep understanding of customer priorities and growth objectives Drive account growth through consultative cross-selling, upselling and expansion of data, analytics, events and consulting solutions Develop and execute … tailored account plans that strengthen customer engagement, retention and long-term value Lead commercial negotiations, contract renewals and executive-level engagement to maximise growth opportunities What You'll Bring Proven experience managing high-value B2B accounts within information services, market intelligence, data, SaaS or related sectors Strong ...

solving skills and a collaborative approach. You will have experience providing 2nd and 3rd line support for enterprise systems, ideally including Microsoft Dynamics 365 (Customer Engagement) and the Power Platform. You will be confident troubleshooting incidents, carrying out root cause analysis, supporting integrations, and maintaining system performance … will be comfortable configuring and enhancing applications to meet evolving business needs, supporting upgrades and releases, and contributing to continuous improvement. Strong stakeholder engagement skills are essential, as you will work closely with colleagues across the organisation and external suppliers. You will also have an understanding of information security ...

London) offering a basic salary of up to £80,000 + excellent benefits. The Role Develop and implement strategic digital marketing plans to drive customer engagement, growth and expand market presence while keeping an eye on the bigger picture. Set and lead the CRM platform strategy and migration … align with the companys quality and brand integrity commitment. Collaborate with Sales and all the front-line teams to ensure a seamless cross-functional customer experience. The Person Extensive experience in a senior B2B or B2C Digital Marketing leadership role from a relevant industry. CRM experience using Hubspot. Social ...