1 to 25 of 68 Customer Engagement Jobs in the City of London

A experienced D365 Customer Engagement CE Developer manage a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. The ideal candidate will specialise in designing and developing Dynamics 365 CE solutions that address business challenges and optimise customer relationship … of CRM. Configure and customize CRM applications to meet client-specific needs, utilising your in-depth technical knowledge and expertise. Hands on Dynamics 365 CE/CRM development on customer implementations. CRM system integration projects with existing systems and services Assisting CRM development/deployment processes Triage CRM implementation support issues at 3rd line level Qualification and Skills: Extensive … experience as a Technical Consultant, specializing in CRM Customer Engagement (CE) solutions. Strong experience of using Power Platform technologies such as Automate flows and Power Pages/Portals. Strong expertise in Microsoft Dynamics 365 CRM, including configuration, customization, and integration capabilities. Strong expertise in integration technologies, frameworks and methods, such as Logic Apps, HTTP, json, AJAX, Oauth2. Proficiency More ❯

Solution Architect - Microsoft Dynamics 365 (Customer Engagement & Contact Centre/Omnichannel) Location: Hybrid (blend of office, client site, and home working) Clearance Requirement: Must be eligible for Security Check (SC) clearance - applicants must have resided continuously in the UK for the past 5 years About the Role Our client, a leading global technology and digital transformation consultancy, is … seeking a Dynamics 365 Solution Architect with strong experience in Customer Engagement (CE) and either Contact Centre or Omnichannel solutions. This is an excellent opportunity to join a well-established Microsoft practice that delivers complex, large-scale transformation programmes across a range of industries - including Retail, Utilities, Manufacturing, Transport, and Health. As a Solution Architect, you will play … a pivotal role in shaping, defining, and delivering enterprise-grade Dynamics 365 solutions. You'll be involved throughout the full project lifecycle - from early client engagement and presales through to design, delivery, and go-live - ensuring that every solution is secure, scalable, and fit for purpose. Key Responsibilities Lead the design of end-to-end Dynamics 365 CE and More ❯

international expansion, backed by leading investors and an experienced leadership team from top-tier SaaS scale-ups. A major focus for the business is embedding AI and automation into customer operations to create a next-generation Customer Success function that is scalable, data-driven, and proactive by design. The incoming VP will play a key role in designing … and implementing intelligent systems and workflows that enhance efficiency, customer engagement, and overall impact. We are seeking a Vice President of Customer Success, a key executive responsible for defining, scaling, and optimising the customer journey globally. This is an opportunity to build a world-class Customer Success organisation from the ground up, owning retention, expansion … across a diverse portfolio of enterprise and mid-market clients. Reporting directly to the CRO, you will bring the commercial mindset, leadership rigour, and operational clarity needed to align Customer Success around outcomes that drive growth. What you’ll be responsible for Defining and executing the global Customer Success strategy aligned with commercial and product goals Leading, coaching More ❯

Job Purpose Summary The Lead Digital Marketing Transformation Manager will lead and manage a dynamic marketing team with a strong focus on digital transformation, customer segmentation, CRM strategy, and the optimisation of brand/vendor relationships. This role demands a strategic, innovative leader capable of managing multi-channel marketing initiatives and fostering collaboration to deliver impactful campaigns. Key deliverables … of the role: Establish CMS as a profitable marketing agency. Increase vendor partnerships through effective digital engagement strategies. Assemble a motivated and digitally skilled marketing team. Achieve measurable improvements in CRM, digital footprint, and marketing funding, with clear metrics reported quarterly. Deliver successful marketing campaigns leveraging digital transformation projects,increasing customer engagement metrics. Regular travel to CMS … achieve improvement annually. Own Brand Management: Champion and develop the company’s own brand initiatives, ensuring alignment with overall marketing strategy. Drive the growth of own brand awareness and customer loyalty through targetedcampaigns and strategic partnerships. Leadership, People Management & Development: Lead, mentor, and manage a team of marketing professionals, fostering a high performance culture. Set clear performance objectives and More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform CRM … and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such as Tableau More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you’ll be focused on expanding our EMEA customer base by identifying and winning new business customers. Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS … Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software. Experience in omni-channel retail models. Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates. Entrepreneurial mindset. Excellent communication skills to manage multiple, cross-functional stakeholders. International experience advantageous but not essential. Passion for technology and digital media, with up More ❯

food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join … the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: Deliver insights and recommendations to improve customer retention and loyalty. Support the Loyalty Proposition rollout , identifying opportunities to bridge competitive gaps. Conduct customer growth and churn analysis , uncovering key drivers … of customer loss. Translate data into clear, commercial stories that influence marketing and customer strategies. Automate and productionise analytical workflows to enhance efficiency and scalability. Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: Advanced SQL proficiency with experience querying, joining, and optimising large datasets. Strong analytical More ❯

A experienced D365 Customer Engagement CE Developer manage a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. The ideal candidate will specialise in designing and developing Dynamics 365 CE solutions that address business challenges and optimise custome... More ❯

A experienced D365 Customer Engagement CE Developer manage a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. The ideal candidate will specialise in designing and developing Dynamics 365 CE solutions that address business challenges and optimise custome click apply More ❯

ServiceNow Engagement Manager (SEM) is responsible for leading small to mid-size ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement governance including RAID management, stakeholder alignment, and cadence planning. · Control delivery scope, schedule, financials, risks, and quality across all … workstreams. · Facilitate customer workshops focused on business and best practice aligned process design. · Be the central point of contact for all delivery matters across internal and customer teams. · Monitor and resolve variances between planned and actual delivery performance. · Ensure readiness for key milestones (e.g., Go-Live, UAT, Cutover) with proactive governance and quality assurance. Customer Engagement More ❯

fixed-term contract. This isn’t just a standard CRM role, we’re looking for someone with experience in stand-alone CRM positions who can take ownership of the customer lifecycle, translate data into actionable insights, and create seamless, multi-channel communications that drive engagement, retention, and commercial impact. Working closely with marketing and technical teams, you’ll … be pivotal in bridging the gap between online and offline customer journeys, unlocking data opportunities, and shaping communications across email, SMS, direct mail, and web personalisation. This is an exciting opportunity for someone who thrives on shaping strategy while executing high-impact campaigns. What You’ll Be Doing Scope business requirements and identify communication opportunities across the full customer lifecycle Propose multi-channel communication plans tailored to customer cohorts Analyse available customer data and blend cross-channel insights to create joined-up experiences Deliver quick-win activities while building longer-term CRM strategies Develop and implement automated programmes with relevant segmentation and creative content Establish testing and measurement frameworks to optimise customer engagement and More ❯

Role: Customer Success Manager - 12M Maternity Cover Reporting To: Head of Customer Success Base Salary: £40,000 - £50,000 Working Location: Hybrid/London (2 days a week at our Old Street office) Account Management| SaaS | PropTech PLEASE NOTE : This is a fixed term 12 month contract for maternity leave cover. This role may convert to a permanent … and we’re committed to doing things differently by creating a workplace where everyone feels welcome, supported, and able to thrive. 👩 💻 About the Role We’re looking for a Customer Success Manager who’s passionate about building relationships, solving problems, and helping customers get real value from our platform. In this role, you’ll be at the centre of … clients - guiding them through onboarding, supporting their ongoing success, and ensuring they feel confident and supported every step of the way. You’ll work closely with our Sales and Customer Success teams to deliver demos, respond to queries, and proactively identify opportunities to add value. From onboarding to renewal, you’ll play a key role in driving adoption, satisfaction More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Responsibilities: Deliver implementation and ongoing management of the customer data platforms from More ❯

intelligent business applications empowering fusion teams to deliver faster, smarter, and more impactful outcomes. The Role We are seeking an ambitious and passionate individual to join our Dynamics 365 Customer Engagement (CE) team, to strengthen our delivery capability in enterprise solutions. The ideal candidate will possess a strong background in implementing and customising a number of the Dynamics … hours between home, client visits, and the office, depending on the requirement at the time. Essential Expertise: Strong experience in implementing and customising Dynamics 365 CE solutions in Sales, Customer Service, Customer Journeys (Marketing) and Field Service Continuous development of skills within Dynamics 365 CE and the Power Platform Proven ability to design and deliver client-centric solutions … the technology stack Confident execution of client-facing activities, such as workshop delivery, solution playbacks, and UAT reviews Solution validation inside and outside of Dynamics 365 CE, challenging the customer and being able to identify when other alternatives may be more suitable, such as a custom Power App Strong communication skills, with the ability to convey technical information to More ❯

Customer Success Manager Location: London, UK Travel: International travel required Compensation: Strong base + performance-linked bonus Be the trusted voice behind strategic global relationships Step into a high-impact role managing some of the most complex and valuable client portfolios in the industry. If you’re commercially minded, customer-obsessed and ready to lead customer relationships … at an enterprise level, this is your opportunity to drive retention, growth and genuine customer partnership. Package & Benefits Strong base + high-impact bonus Global travel and client exposure Strategic role with senior stakeholder engagement Exceptional training, tech, and career development support Why this business Backed by decades of heritage and trusted by global institutions, this internationally respected … information provider delivers critical data, pricing, and analytics across commodities markets. With over 900 employees and clients in more than 40 countries, the business is investing in its customer experience to fuel its next phase of growth. This is a rare opportunity to join a globally connected team in a role with strategic visibility and tangible impact. What you More ❯

The Manager Renewals Operations is responsible for the entire process of executing on customer renewals. In this role, you will own the end-to-end renewal lifecycle of data center services contracts across a designated portfolio of markets in EMEA. You will collaborate with internal technical, commercial, sales and legal stakeholders and manage customer-facing communication and negotiation … to ensure smooth, timely, and customer-aligned contract renewals - driving retention, revenue predictability, and customer satisfaction. What you'll do Lead-to-Contract & System Administration Actively manage the assigned renewals pipeline for the assigned Portfolio using Salesforce and CPQ tools, including: Fixed-expiry (non-auto-renewing) contracts Customer-initiated renewals on an ad hoc basis Internal renewal … commercial approval workflows in line with Commercial Framework under the FAP Prepare and issue contractual documentation in collaboration with legal Maintain accurate, complete, and up-to-date contract and customer data within internal systems Escalate system challenges and errors where needed Customer Engagement & Negotiations Lead direct engagement with customers to discuss renewal terms, service and product More ❯

ecosystem. About the Role: This is a senior-level opportunity to lead development teams and the design and delivery of end-to-end solutions across Dynamics 365 Business Central, Customer Engagement apps (Sales, Customer Service, Field Service), the Power Platform, and integrations with Microsoft 365 and Azure services. You’ll be the architectural authority, shaping scalable, efficient More ❯

a strategic Head of Data & Insight to join a major UK charity and lead a talented team through a period of transformation, restructuring, and digital innovation. You’ll shape customer engagement strategies, optimise supporter journeys, and ensure data drives measurable impact across multiple channels, helping the organisation achieve its ambitious goals. The ideal candidate will have experience leading … data, insight, or analytics teams, with a strong understanding of customer journey mapping, digital engagement, and stakeholder management. Knowledge of data structures, databases, and analytics tools is essential, with experience in email marketing platforms a What we’re looking for: Leadership experience in data, insight, or analytics teams Proven experience in customer journey mapping and digital engagement More ❯

London Insurance Market/Customer Engagement & Management/Delegated Authority A Specialised InsurTech provider into the London Insurance Market and recruiting for an Account/Customer Success Manager to join their growing team. As a key member of the Client Success team, you will be responsible for nurturing long-term relationships with the business' clients, ensuring they … receive maximum value from their products and services. You will act as a strategic partner - driving engagement, identifying growth opportunities, and ensuring a seamless customer experience throughout the client lifecycle. Hybrid role, paying £50,000 - £80,000 depending on experience, plus bonus & benefits. Key Areas of Responsibility Customer Satisfaction & Advocacy: High levels of satisfaction and advocacy achieved … accounts have clear account plans, defined success metrics, and regular, structured reviews in place. Commercial Growth: Demonstrable growth achieved through renewals, upsells, and expansion of company products and services. Customer Retention: High retention rates across the assigned client portfolio, with minimal churn. Adoption & Engagement: Strong and consistent usage of company platforms post go-live, with measurable improvements driven More ❯

that’s on a mission to transform the way consumers manage, understand, and interact with insurance, making it smarter, simpler, and more human. With huge investment in their digital customer experience, CRM is right at the heart of the strategy. We’re now looking for a Technical CRM Manager with strong Salesforce Marketing Cloud (SFMC) experience to join their … expanding CRM function. This is a hands-on role where you’ll help deliver personalised, multi-channel customer engagement at scale, shaping automated journeys that support acquisition, activation, retention, and long-term loyalty. You’ll work closely with CRM strategists, product managers, engineers, and data teams – teaming up with an internal SFMC Engineer to build campaigns, enhance the … play a key role in building and maintaining their Salesforce Marketing Cloud setup. You’ll be responsible for developing and implementing automation, segmentation, and CRM strategies that drive smarter engagement throughout the customer lifecycle. Working cross-functionally with Product, Engineering, Analytics, Marketing and Sales teams, you’ll configure and optimise the platform, co-develop and execute multi-channel More ❯

experiences. Our Cloud Infrastructure Services (CIS) practice enables organizations to modernize, optimize, and securely manage IT operations at scale. We are engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and … other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director) to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership, while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across More ❯

going through an enterprise-wide modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform, CRM, and marketing automation tools. . … Technology Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity : Collaborate with our internal and third-party teams to embed best practices … delivery quality The Person The ideal candidate has previous experience in retail and end-to-end e-commerce replatforming. We're looking for a pragmatic leader with excellent stakeholder engagement skills and the ability to influence at all levels. Proven track record of architecting customer-facing digital solutions (e.g., e-Commerce, CRM, CMS, MarTech) in retail or similar More ❯

proposals; incorporate best practices for data protection, vulnerability management, IAM, SOC/IR readiness, and regulatory requirements relevant to SMBs (e.g., HIPAA, PCI-DSS, GDPR nuances as applicable). Customer engagement and discovery: Conduct customer workshops, requirements gathering, current-state assessments, risk analyses, ROI/tco analysis, and roadmaps that translate business outcomes into concrete IT capabilities. … the value of reduced downtime, improved productivity, and scalable future-state architectures. Governance and risk management: Define program governance, risk registers, milestone plans, and success metrics; ensure alignment with customer expectations and Teceze delivery standards. People and skills development: Mentor delivery teams on solutioning methods, best practices, and standardized templates; promote cross-functional collaboration among NOC/SOC, project More ❯