26 to 50 of 51 ITSM Jobs in Central London

Service Desk or IT Support team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding … Microsoft 365, Azure and endpoint management environments Experience with ITSM/ticketing platforms such as Freshservice, ServiceNow or Jira Service Management Strong stakeholder management, communication and problem-solving skills Experience managing incidents, escalations and operational service delivery Financial services, regulated-sector or multi-site/international support experience would ...

manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services. The team provides day-to-day support across a range of activities, including order … priorities. Desirable Experience supporting electronic trading, brokerage or financial market platforms. Knowledge of ServiceNow or similar service management tools. Understanding of IT Service Management (ITSM) principles and incident management processes. Experience implementing workflow automation or operational improvement initiatives. Familiarity with operational risk and compliance requirements within financial services. Job Band ...

Account Executive London/WFH to £80k base (£150k OTE) Are you a bright, ambitious Account Executive with an interest in technology/cybersecurity? You could be progressing your career at a rapidly scaling technology ...

hands-on experience with AWS AI services-specifically Amazon Bedrock (RAG, prompt engineering) and AgentCore . Service Management: A strong background in SIAM and ITSM frameworks. Leadership: proven ability to comfortably talk tech with developers and talk strategy with CIOs and Directors. (Bonus points if you have AWS certifications ...

with stakeholders, development teams, and automation specialists to drive innovation across customer platforms. Their ideal candidate would be experienced in: • ServiceNow Architecture & Solution Design • ITSM, ITOM, HRSD • ServiceNow Integrations & Custom Applications • JavaScript, HTML, CSS • Technical Leadership & Stakeholder Management • ServiceNow CAD/CIS Certifications (preferred) What's in it ...

VIQU Limited is partnering with a leading financial services organisation to recruit a Service Desk & Support Manager in London. The role leads and develops the internal IT Support function, focusing on people development, performance, resource ...

/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service integration If you know your way around IT service management, cross-functional delivery, and keeping complex operations running smoothly across international entities, this might be right up your street. We work hard, but we keep ...

/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service integration If you know your way around IT service management, cross-functional delivery, and keeping complex operations running smoothly across international entities, this might be right up your street. We work hard, but we keep ...

support team across the region. You will manage a team of 21, including four Asset class Leads, coordinating with Operations, Technology and IT Service Management to ensure high-quality support for brokers and clients. The role emphasizes hands-on leadership, stakeholder management and people development in a fast-paced electronic ...

Service Architecture, developing Cloud and Digital strategies, specialising in two or more of the core IT Strategy disciplines (Transformation Delivery, IT Strategy & Enablement, IT Service Management, IT Operating Model, Service Architecture, IT Sourcing). Significant experience of digital health and ICT‐enabled transformation. Strong understanding of the UK (in particular ...

partner ecosystem. You will turn Lansweeper's market-leading IT Asset Intelligence data into a competitive product advantage for technology partners across Cybersecurity, ITSM, SAM, and CMDB automation markets. Your mandate is twofold: accelerate revenue from existing ISV partnerships and capture new high-impact opportunities — with a primary focus ...

auditor is also considered Ideally you will have a baseline knowledge or familiarity across the following areas: IT risks, information security, cyber risk, IT service management, system development practices, IT general controls, application controls, and data concepts. Desirable Skills Progress toward, or completion of, a relevant professional qualification is desirable ...

environment. Reporting to the Head of Production Management, you will lead 21 professionals including four asset-class Team Leads, partnering with Operations, Technology and ITSM to continuously improve service #J-18808-Ljbffr ...

Leader: 10+ years in SaaS sales, with 5+ years leading front-line enterprise teams closing six-figure + Domain Native: Deep knowledge of CX, ITSM, CRM, or Enterprise Service Management (ESM) landscapes. Networked in UKI: You know the regional enterprise landscape inside and out and bring an active, well-established ...

e.g., Logitech Sync, Crestron XiO Cloud, Extron GlobalViewer Enterprise) for proactive issue identification. Incident Management Tools: Proficiency in using enterprise-level IT Service Management (ITSM) platforms (e.g., ServiceNow) for incident logging, tracking, escalation, and reporting. Troubleshooting & Diagnostics: Ability to utilise diagnostic tools and methodologies for advanced diagnostics. System Integration: Understanding ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

IR35) Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence … service health and change activities. Facilitate cross-functional collaboration to ensure seamless service delivery. Must-Have Skills & Experience Very Strong experience in IT Service Management, Service Delivery, or Service Operations . Strong hands-on experience in ITIL processes : Change Management Major Incident Management Service Request Management Service Level Management Experience ...

related field. 3+ years of hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. … Administrator Certified Application Developer Certified Application Specialist (Performance Analytics) Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...

maintained throughout the service lifecycle. What you need to succeed in the role ITIL 4 Foundation qualification, or equivalent demonstrable knowledge of IT service management practices. Extensive experience in IT Service Management, with particular focus on service design and transition Proven experience of designing and transitioning new or changed services ...

vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice IT service management and governance frameworks, including ServiceNow. About You You will be an experienced technology leader with a strong background in IT operations, service delivery, and stakeholder … business leaders. Experience managing geographically dispersed teams and supporting international operations. Demonstrable success delivering service improvements and operational change programmes. Strong understanding of IT service management principles and frameworks. Experience leading technology projects and driving user adoption initiatives. Ability to translate business requirements into practical technology solutions. Desirable Experience Experience ...

exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking … Location: London city and home working hybrid 50/50% Permanent role salary £(phone number removed) plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations ...

service measures across IT services Skills Experience Behaviours and Qualifications Essential Experience in a SIAM or service integration operating model Strong experience in IT Service Management within a multi-supplier environment Strong stakeholder management at senior management and executive level Experience leading cross-supplier governance and service review forums Ability … with ambiguity and driving structure across complex organisational boundaries Qualifications Required: ITIL v4 Foundation SIAM Foundation or Practitioner Preferred: Experience with ServiceNow or equivalent ITSM tooling Experience operating within regulated financial services environments Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management ...

hash, schedule reload) under L2 supervision. • Monitor device health post-patching: verify interface states, routing table, and connectivity. • Log patch activity and outcomes in ITSM tickets (ServiceNow/Remedy). • Maintain network device firmware inventory and flag devices with outdated or end-of-support software. • Communicate maintenance windows to impacted … backups). • Basic knowledge of network management systems (SolarWinds, CiscoWorks, or similar). • Ability to follow detailed step-by-step patching runbooks. • Understanding of ITSM change management and maintenance window concepts. SOFT SKILLS & COMPETENCIES • Accurate and methodical – capable of following change procedures without deviation. • Clear communication for co-ordinating maintenance ...

International seeks a ServiceNow Lead to design and deliver an Intelligent Field & Autonomous Service Operations programme, with deep expertise in ITOM, ITSM, and FSM, and a track record of complex event-driven automation. The contract runs for 6 months, inside IR35, with two days in Central London each week. ...

weeks. You will lead the design and delivery of an Intelligent Field & Autonomous Service Operations programme. The role requires deep expertise in ServiceNow ITOM, ITSM, and Field Service Management, with a strong track record of delivering complex event-driven automation and field operations solutions. Experience required: 10+ years of Service … ServiceNow Architect or Lead Architect. Proven delivery experience in: ServiceNow ITOM Event Management Event-to-Incident Automation ServiceNow FSM (Field Service Management) Dynamic Scheduling ITSM Processes The role is for 6 months initially inside IR35 and requires two days in Central London each week. LA International is an award-winning ...