26 to 40 of 40 ITSM Jobs in Central London

Fantastic opportunity to join a global banking business. Purpose of Role looking for a highly experienced PKI Security Engineer to lead the design, implementation and phased rollout of a Certificate Lifecycle Management (CLM) platform across ...

resolved within agreed SLAs Act as the escalation point for complex technical issues and user concerns Lead the configuration and rollout of the new ITSM platform Design ticket queues, categories, workflows, escalation processes and automation Develop service reporting, dashboards, KPIs, knowledge articles and procedures Drive adoption of the new platform … experience leading, supervising or mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments Experience with IT ticketing or ITSM platforms, ideally including implementing a ticketing system Knowledge of coordinating AV equipment. Excellent organisation, prioritisation and problem-solving skills Strong communication skills and a customer ...

Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support … managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity ...

pressure. Problem-Solving & Critical Thinking: Excellent analytical skills to navigate complex issues effectively. Technical and Foundational Skills ITIL Foundation Certification: Proven knowledge of IT Service Management principles, particularly in Incident Management or equivalent experience Technical Acumen: Strong understanding of IT infrastructure components (networks, servers, applications, cloud platforms). ITSM Tools ...

learning, ownership and follow-up actions. IT Change Analyst Knowledge, Sills and Experience: * Relevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation. * Good working knowledge of ITIL 4 change enablement and related incident, problem, release and service configuration practices; ITIL … Foundation certification is desirable. * Experience of working with ITSM platforms and structured workflows; experience of Halo or a comparable service management tool would be advantageous. * Experience reviewing or coordinating technology change across applications, infrastructure, cloud and SaaS services, with the ability to understand dependencies without needing to be the technical ...

Global Manager, Network Operations & Delivery Date: Oct 15, 2026 Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products ...

delivery and continual improvement—ensuring IT services align with business goals and drive value. The role requires ITIL certifications, SIAM expertise, and hands-on ITSM tool experience, with a focus on CMDB and service catalogue design. #J-18808-Ljbffr ...

IT Operations Manager. This role leads the Infrastructure function during a period of transition, focusing on operational security, resilience, and supplier performance while embedding ITSM practices. You'll support major Microsoft-based platform rollouts, including Dynamics 365 CRM and a Microsoft Fabric data platform. Key Responsibilities Lead the Infrastructure function … manage third-party suppliers. Drive security certification roadmaps (e.g., Cyber Essentials Plus). Improve ITSM maturity and service accountability. Ensure stability of cloud and on-prem infrastructure within a Microsoft ecosystem. Qualifications Proven technical leadership in infrastructure and L3 support. Knowledge of Microsoft cloud technologies (Azure, Microsoft 365). Experience ...

Service Architect - ITSM Fully remote Immediate start Initial 6 month contract, could extend INSIDE IR35 Role overview We are looking for an experienced ITSM Service Architect to act as design authority on a HaloITSM implementation. The architect will own the target service management model and make sure every requirement, configuration … requirement and integration gets solved separately, and the result is risk of inconsistent categories and duplicate configuration data. The SA works to the target ITSM operating model, defines the standards the build must follow, and challenge designs that depart from best practice or from Halo ...

Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives an established position in Europe plus a significant presence in the ...

line support team for a global investment company, with hands-on leadership for circa 300 users across UK and international offices. The role requires ITSM implementation experience and strong knowledge of Microsoft 365, Entra ID, and Windows environments. The successful candidate will lead, mentor and develop the team, drive service ...

Release Analyst/Release Analyst Attributes/Skills: * Experience working within a law firm is highly desirable * 2-4 years of experience in IT Service Management or Release/Deployment roles * Experience with a range of ITSM tools * Working knowledge or previous exposure to ITIL 4 practices, particularly Release Management ...

Next Ventures is seeking an experienced ITSM Service Architect to act as the design authority for a HaloITSM implementation. This role will own the target service management model and ensure all requirements, configurations and integrations fit a coherent, best-practice design. The SA will work to the target ITSM operating ...

Business Analyst - ITSM Project Fully remote Immediate start 6 month inital contract, could extend INSIDE IR35 Role overview We are looking for an experienced Business Analyst (BA) to own the requirements and functional design for Phase 3 of a Halo ITSM implementation, moving Internal IT from ServiceNow to Halo. They ...

United Kingdom is seeking an experienced Business Analyst to own the requirements and the Functional Design Document for Phase 3 of a Halo ITSM implementation, moving Internal IT from ServiceNow to Halo. You will report to the Phase 3 Project Manager and collaborate with the Test Lead, Change Lead ...