10 of 10 Incident Management Jobs in Central London

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support … operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success ...

client is an innovative and growing financial services organisation focused on providing exceptional service and safeguarding client wealth. They are seeking an Operational Resilience & Incident Manager to ensure the organisation can anticipate, withstand, respond to, and recover from operational disruptions. This pivotal role involves leading resilience testing, managing real … simulations. Assess critical business services and their dependencies, ensuring robust impact tolerances. Collaborate with technology and business teams to embed resilience into operational processes. Incident Management Lead and coordinate real-time response efforts for operational incidents, ensuring swift and effective resolution. Develop and maintain incident response plans ...

critical underwriting and claims applications, with Eclipse (Sequel) at the centre of the estate. The role combines technical application ownership with vendor and service management, requiring confidence in incident investigation, release coordination, and system stability rather than purely process-driven ITSM. You will work closely with internal stakeholders … application, database, and integration level before engaging vendors. Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis. Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution. Oversee application releases and fixes, working with vendors ...

Azure DevOps Engineer | London | Hybrid 3 days | Permanent | Investment management client Role Overview: Manage and support Azure cloud platform operations with a focus on Infrastructure as Code, network operations, and identity management whilst ensuring platform reliability, security, and performance across Azure environments. Key Characteristics: Azure Platform Operations - Extensive … Files, Disks), Azure SQL Database, App Services, Azure Functions, and container services (ACI, AKS). Proficient in Azure Monitor, Log Analytics, Application Insights, cost management and optimisation, resource tagging strategies, and maintaining platform availability through proactive monitoring and incident response. Infrastructure as Code (Terraform) - Strong working knowledge ...

manage complex tasks with broad scope and ambiguity. Strong background in cybersecurity assurance, policies, and standards. Expertise across IT security domains: Governance, IAM, Risk Management, Security Testing, Incident Management, Vulnerability Management. Experience in senior stakeholder engagement and management reporting. Ability to coach and mentor team members. … Controls Experience: Strong background in implementing and assessing security controls. Splunk Knowledge: Familiarity with SIEM tools and log analysis. CyberArk: Experience with privileged access management solutions. Package Salary: Up to £120,000 Up to 20% Bonus Hybrid, with travel to London Career Development Opportunities Benefits: Pension scheme, professional training ...

working across product and technology. Accountabilities Build Engineering – Design, deliver, and maintain high-quality infrastructure and Salesforce solutions with measurable reliability, scalability, and performance. Incident Management – Proactively monitor system health, resolve outages or vulnerabilities, and use data insights to reduce mean time to resolution. Automation – Implement CI/ ...

London. This permanent role sits within a mature security function responsible for global operational security across IT infrastructure and business applications - including privileged access management, threat protection, threat detection and incident management. Working closely with the IT Security Manager, you will help ensure security services are delivered effectively … analysis, expert opinion and formal reporting Contribute to the delivery of IT and cyber security improvement projects Support business and IT change (eg change management, exception management), assessing security impact and risk Maintain awareness of emerging security technologies and threats, recommending enhancements where appropriate Key Requirements: Circa ...

Python Developer Reliability Join a leading global investment management firm at the forefront of technology innovation. Were searching for a talented Python Engineer to join our Risk & Market Access division. At our firm, we harness a diverse portfolio of systematic and quantitative strategies, striving to deliver high-quality, uncorrelated … response times and resource usage for our production systems, for performance optimization. - Demonstrable background creating and maintaining automation solutions for system operations, deployments, and incident management to reduce manual tasks and improve system reliability. This is a unique opportunity to work in a dynamic and fast-paced environment ...

design reviews , guide architecture decisions, and support engineers in navigating trade-offs around performance, cost, and reliability. Champion operational excellence — strong observability, testing discipline, incident response, and SLO ownership. Collaborate with Product & Design to define technical requirements, prioritise roadmaps, and drive measurable outcomes. Tech Environment You’ll Influence Primary … complex data pipelines and high-throughput systems. Ability to coach engineers across multiple levels while maintaining hands-on architectural and design credibility. Excellent delivery management — simplifying ambiguity, unblocking dependencies, and driving predictable execution. What Success Looks Like Your squad of 4 consistently delivers high-quality software and scalable data ...

roadmap, aligning closely with the wider engineering and data strategy. Provide guidance on architecture, tooling, and best practices for ML pipelines, deployment, monitoring, and incident management. Partner with data science, ML, and product teams to ensure infrastructure supports innovation and business needs. Oversee system reliability, cost optimisation, and vendor … able to influence technical and non-technical stakeholders. Comfortable working in a fast-paced, collaborative environment with strategic and operational responsibilities. Experience with vendor management and contract oversight. Familiarity with tools such as Databricks, Tecton (or Feast), Seldon, or SageMaker. What can they offer you? Private health and mental ...