26 to 42 of 42 Service Design Jobs in Central London

looking for an experienced Services Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You’ll bring deep experience designing scalable, secure, and cost-effective services—working at the intersection of architecture, delivery, and … operations to ensure service components are fit for purpose and align with enterprise strategy. 🎯 Key Responsibilities: Define and evolve service architecture models, standards, and patterns across business-critical platforms Lead the design and specification of end-to-end service models , including SLAs, OLAs, KPIs, and support frameworks Collaborate with business stakeholders, technical architects, service managers … and delivery teams to ensure architectural alignment Support and govern transition states for new or transformed services (from design through to Day 2 operation) Provide risk and impact assessments for changes to service architecture Ensure compliance with internal governance and external regulatory standards specific to financial services ✅ Skills & Experience Required: Proven experience as a Services Architect (or similar More ❯

to key governance bodies including the Executive Board and Portfolio Board, offering insights and recommendations for delivery assurance. Champion best practice in benefits realisation, change management, and customer-centric service design. About You You are an experienced senior change leader with a proven record of delivering complex programmes in a regulatory, public sector, or membership organisation environment. You are … to continuous improvement, equity, diversity, and inclusion. Desirable Experience driving organisational culture change and embedding professional delivery capabilities. Insight into digital transformation trends and tools within regulatory or public service environments. This is a 12-18 Month FTC. Paying £90,000 to £100,000 with strong company benefits. Hybrid working of 2 days per week in their office in More ❯

of choice and deliver high quality work outputs for review by senior members of the team What will you need to do it? Understanding and application of customer related design and processes The application of customer diagnostics – and how to present the outputs into strategy or service design Understanding of operating model design and deployment Experience … of taking service design recommendations and turning into a detailed implementation plan General management consulting skills, including project/programme management, strategy development, business analysis, technical delivery, workshop delivery, communication and interviewing, problem solving A background in service design work is preferable Experience of supporting projects relating to digital, customer experience or CRM enabled transformation Good More ❯

FSC Senior Project Manager Start Date: ASAP Duration: 12 months Contract: Full time, 3 days in office, 2 WFH. WHO WE ARE Future Strategy Club (FSC) is a full-service creative consultancy based in London. We partner with global corporates and UK scaleups to deliver transformative marketing campaigns, brand experiences, and strategic innovation. Our model is lean, modular, and … Delivery. The FSC Senior Project Manager will be highly experienced and dynamic, overseeing diverse range of projects for our clients. These can include strategic consultancy, research, brand and visual design, new products and service design, digital marketing and campaigns, as well as print and TV projects. The ideal candidate will play a crucial role in assembling and … the ability to manage multiple projects simultaneously and prioritise tasks effectively Technical Proficiency: Familiarity with project management tools and software, as well as a solid understanding of digital marketing, design, and production processes Adaptability: Ability to adapt to changing project requirements and client needs, maintaining flexibility and resilience under pressure Presentation Skills: Proficiency in creating engaging and informative project More ❯

skills, communicating effectively will a diverse range of stakeholders up to and including Director level and with external partners. You will play a critical role in leading the definition, design and delivery of modern data solutions and products. You will have excellent Cloud knowledge, either with Azure or AWS . Applicants are expected to demonstrate the following skills and … and modern integration patterns (APIM, messaging, event streaming). Strong understanding of security, data protection and integration patterns. Experience working in agile, iterative or hybrid delivery environments. Knowledge of service design or process mapping. Familiarity with AI, IoT, RPA or similar concepts, with the ability to contextualise their use in local government settings. More ❯

Outside IR35 contract* Im working with a professional education provider who is remimagining their online learning experience, including process mapping and is seeking an experienced Service Designer who also has experience with education or video platforms. Initially a 6-month contract with a strong possibility to roll to 12 months. 2 days in the office - City of London, Wednesdays More ❯

Client Partner About Tecknuovo We are a technology delivery partner, offering a unique service in the undiscovered sweet spot between consultancy and capability development. There’s a better way to deliver consulting services. We do that by freeing our customers from dependency in everything we do. We free them from relying on external sourcing by delivering on their complex … network to create a portfolio of business opportunities to increase customer value and drive revenue growth through our associate model. You will guide these opportunities from inception through to design and implementation, using a collaborative approach. You will provide leadership and support to other members of the Engagement Hub and wider HQ team and ensure that commercial outcomes are … creating and growing strong relationships and partnerships across industries and with our customers, both potential and existing. The Hub works closely with Delivery to ensure the best-in-class service and outcomes for organisations we are working with. Key personal attributes Exceptional communication skills, creating trust through authenticity and knowing when to react and challenge. Out of the box More ❯

System Integrator): Plans to share designs with the SI at a later stage. Will collaborate with the SI during the build phase. Initial Responsibilities: Provide expertise and oversight on service designs. Ensure alignment with standard Oracle practices. Work with business stakeholders to finalize design decisions. Design Decision Support: Help evaluate options for decisions like: Single payroll vs. More ❯

refining structured consulting methodologies to deliver client outputs Experience supporting the succesful implementation of customer experience technology solutions (CRM, Website, Portals, Apps, Contact Centre solutions) as a business analyst, service designer or change manager Setting up, design and implementing customer centric change programmes. You will have run workstreams or led the delivery of key change initiatives Experience in … the application of customer and digital maturity assessments, as well as qualitative and quantitative customer research. Ability to build on the research/assessment outputs into strategy, service design or technical deployment plans Understanding the role of digital, data and technology in measuring, managing and improving customer experience for case management, contact and front office interactions with citizens More ❯

necessary. Experience with large volumes of data and high throughput, low latency solutions built on Kafka and Kubernetes You have experience with, and are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs, and in-memory/NoSQL stores. You have experience in resolving different solutions and More ❯

Service and Proposition Development Manager Join a leading IT Consultancy as a Service and Proposition Development Manager to drive technical adoption, innovation, and practice growth. Key Responsibilities: Product and Service Development Working closely with the CTO and Group Forum to understand demand for new/updated propositions and be the lead design resource for the development … lifecyle. Leading and delivering solution and service design activities for new products and services within the Modern Workplace Practice. Customer & market Engagement Acting as a trusted technical advisor, whilst maintaining strong industry expertise and alignment across Modern Workplace industries to understand current and incoming regulatory, competition or market pressures that will inform the Modern Workplace Practice strategy and More ❯

specializing in AI-driven Customer Experience (CX), CRM & Salesforce services, and Sales Transformation solutions . Our mission is to help enterprises accelerate business growth through AI-powered automation, CX design, and digital transformation strategies . We are looking for a strategic partner and co-founder —someone who is not just an expert in digital transformation, CX design, AI … AI agents, omnichannel CX strategies, and conversational AI to enhance customer interactions. 🔹 Leadership & Team Building: Build and scale a team of experts in UX, CX, AI, and CRM implementation. 🔹 Service Design & Delivery: Oversee the design and execution of customer experience strategies, AI-powered automation, and CRM integrations for enterprise clients. 🔹 Co-Founder Mindset: Work alongside other leadership More ❯

response and post incident review Adhere to company and regulatory policies, procedures together with mandatory training requirements. Information Security: Experience of managing information security services specifically in relation to service design and on-going management Experience developing and maintaining written security controls, compliance monitoring, and defining treatment strategies Experience of Information Security risk management concepts Experience of Information More ❯

yourself create. You will apply basic techniques for the analysis of data from a variety of internal and external sources and synthesise your findings. Your analysis will support both service improvement and wider strategy development, policy, and service design work across the organisation. You will effectively involve a variety of data professionals and domain experts in this More ❯

AI governance, risk, and compliance. The role sits within a fast-growing AI Strategy practice, and you’ll be helping clients embed ethical, transparent, and compliant AI solutions from design to deployment. Key Responsibilities: Lead the development of AI governance frameworks, policies, and assurance processes. Advise clients on regulatory compliance (e.g., EU AI Act, GDPR) and ethical AI practices. … around AI ethics and responsible AI practices. Play a key role in developing and shaping the AI Ethics and Responsible AI consulting practice, including contributing to its strategic direction, service design, and operational growth. Actively engage in business development activities, including responding to bids and proposals, developing sales collateral, and supporting client acquisition. Collaborate with commercial teams to More ❯

manage a high-performing CS team, own key accounts, and act as the escalation point for strategic clients. Working cross-functionally, you’ll bring customer insight into product, coaching, design, and commercial decisions, always with a focus on delivering measurable impact. 🧩 Key Responsibilities Define and lead the customer success strategy to drive retention, satisfaction, and growth Own and evolve … key accounts Deliver impactful, data-led reporting that aligns product value with client goals Act as escalation point for high-priority customer issues Feed customer insights into product and service design Lead and coach a small, effective customer success team Represent the voice of the customer across the organisation 🧠 About You Proven experience leading Customer Success in a More ❯

leading a specialist recruitment team and driving growth within the VC and tech start-up ecosystem, you will also take a pivotal role in scaling an additional high-growth service designed to support international companies expanding into the U.S. market. This is a unique opportunity to combine strategic recruitment leadership with broader commercial and product development responsibilities. Key Responsibilities … networks, securing new client engagements and growth opportunities. Partnership Building: Engage and partner with VCs, founders, and C-suite stakeholders to create long-term talent and growth strategies. Product & Service Expansion: Support the growth and go-to-market strategy of an innovative product offering that facilitates international expansion, especially into the U.S. market. Revenue Generation: Drive commercial outcomes by … engagements, either directly or via your team. Strategic Growth: Play a key role in scaling operations across the UK and U.S., contributing to long-term planning and execution across service lines. Market Representation: Represent the brand at VC events, tech summits, and international forums, supporting business development and thought leadership. Cross-Functional Collaboration: Work closely with internal teams across More ❯