1 to 25 of 56 Service Management Jobs in Central London

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause … IT Recruitment Division of Comtecs and is based within a global Law Firm, with HQ based in the City of London.*** Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause … Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As … the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are … and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and More ❯

VP Service Management WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. You will be required to be onsite 3 days per week in London. We seek an exceptional VP of Service Management. This is a unique & exciting … opportunity to work for a FTSE 50 business with true global reach. You'll align service management with business goals, optimise service performance, deliver meaningful improvements, and establish the governance, strategy, and operating frameworks that will support Informa's technology ambitions for years to come! Informa is open to candidates at different salary brackets and experience levels … for this role. Key Responsibilities: Strategic Leadership Enterprise Service Governance Integration & Orchestration Process & Tooling Ownership Service Excellence, Performance & Assurance Continuous Improvement Service Continuity & Resilience Leadership Informa PLC is a heavily acquisitive business which means you will need to navigate complexity. This is a hands-on, high-impact role where you'll be required to mature the service More ❯

Service Desk Manager - 20 Month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain … and excellence As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations. Key duties include: Service Desk & Incident Management Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement. Oversee Major Incident Management and act as the escalation point for business-critical disruptions. Ensure accurate documentation, robust root-cause analysis and proactive Problem Management. Team Leadership & Development Build, motivate and coach a high-performing, multicultural Service Desk team. Drive effective resource planning More ❯

Legal or professional services experience required** We’re working with a global law firm in London who are seeking a Service Manager to take ownership of IT service delivery for their business. This is a pivotal role responsible for ensuring the smooth and efficient running of IT services across the business, acting as the key point of contact … for service performance, vendor management, and continuous improvement. You’ll be the ServiceNow owner , responsible for maintaining and developing the platform to ensure it supports ITIL best practices and drives service efficiency. The role will also manage one fixed-term contract team member and oversee the firm’s managed service provider (MSP) relationships. £80,000 per … annum (Flex on this) 3 days onsite in Liverpool Street Key Responsibilities Act as the Service Owner for IT Service Management, ensuring services are delivered in line with agreed SLAs and business expectations. Take ownership of ServiceNow , ensuring it is optimised, accurate, and embedded across IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to More ❯

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service … Consultancy experience working with complex organisations Process design and ownership background Experience communicating with senior stakeholders Proven ITIL or other process best practice knowledge Excellent client facing and engagement management (trusted advisor) Strong analysis and problem-solving skills In depth understanding of Service Management best practice - ITIL Proven ServiceNow implementation experience including non-IT processes Experience designing … output including but not limited to stories, process maps and wireframes Prepare and manage all customer facing deliverables regarding process Input into pre-sales activities to define project and service scope and deliverables Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts Provide business analysis skills to solve More ❯

architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration methods (e.g., REST, SOAP, JDBC, MID Server). Technical Oversight & Quality Assurance: Provide technical oversight to development teams, ensuring adherence to architectural patterns, coding standards More ❯

architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration methods (e.g., REST, SOAP, JDBC, MID Server). Technical Oversight & Quality Assurance: Provide technical oversight to development teams, ensuring adherence to architectural patterns, coding standards More ❯

IT Service Manager - Permanent - London/Hybrid A fantastic opportunity has arisen for a IT Service Manager to join our London based law global firm on a permanent basis. Key Responsibilities Own the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and represent ITSM in strategic … forums Drive and oversee Incident, Problem, and Major Incident Management processes Coordinate and lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to … drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and collaboration Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and More ❯

Anne's (FY8), Glasgow (G2), and Southwark, London (SE1) 40% hybrid working Job Type: Full-time A new exciting permanent opportunity has become available working with a growing civil service organisation, specifically within their enterprise service management team, where they're looking to hire two experienced problem managers and play a pivotal role in supporting the Head … of Service Operations in delivering contracted requirements related to operational and IT Services problem management. This role involves negotiating solutions with Service Providers, developing and implementing improvement initiatives, and ensuring seamless service operations during their ongoing business transformation programme. This role can be located from either of the four locations highlighted above and the salaries will be … reflected whether this is London or non-London locations. Day-to-day of the role: Manage the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption. Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA/KPIs. Engage actively with supplier programme delivery and transition activities, assisting in More ❯

platform systems, database, anti-virus systems with all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and … IT specifications related to AS400 systems, x86 platform systems, database, SAN, tape backup, anti-virus systems, IT rooms with all supporting facilities and online devices Propose implementation procedures to Management according to Head Office’s policies and IT Centre’s requirements Assess systems, IT rooms and IT devices security risk, proposing security risk control solutions and being responsible for … is preferred Experience in system administration (e.g. Windows Server, Linux) Experience in virtual technology products (e.g. VMware, Hyper-V) Experience in IT room and device administration Experience in project management Knowledge of principles of Information Technology Knowledge of database operations and management Knowledge of Information Security, Cyber Security and GDPR Good problem solving skills Team player Excellent English More ❯

modernize, optimize, and securely manage IT operations at scale. We are engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking … Delivery Director) to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership, while working … closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery professionals. Drive governance and More ❯

working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East. About the Role: Job Title – Service Desk with VIP Location – Moorgate, London/Chelmsford, UK Mode of Work – 5 Days Onsite in Week Type of Hiring – Fixed Term Employment (FTE) Project Duration – 12 Months (Possible … Extension) Note: We are looking for only 5 to 7 years of candidates ONLY Job Summary Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team Job Description Serve as a key member of the Service Desk … team within the SERVICE DESK skill cluster family. Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently. Act as a point of escalation for complex technical issues and ensure timely resolution. Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction. Monitor and report on More ❯

Service Delivery Manager - £55,000 - £60,000 – Hybrid/SW London Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into … their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial issues relating to budgets and forecasts to maximise profit. The ability to handle More ❯

support operations across our retail network. The ideal candidate will bring 3+ years of experience in managing IT teams in a retail environment, with strong capabilities in budgeting, vendor management, and hands-on technical support. This role requires a thinker with excellent leadership and interpersonal skills to drive performance, service excellence. Key Responsibilities Lead and mentor a small … availability and performance of retail systems including POS, inventory, and back-office platforms. Manage the IT support budget, including forecasting, cost optimisation, and reporting. Oversee vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross … Monitor system health and proactively address risks and incidents. Ensure compliance with cybersecurity, data protection, and industry standards. Develop training programs and documentation to upskill team members and improve service delivery. Required Qualifications & Experience Minimum 3 years of experience in managing IT support teams, preferably within a retail environment. Strong background in budget management, vendor negotiations, and technical More ❯

automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement the roadmap for infrastructure upgrades … expectation of flexibility and responsiveness during critical incidents. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. This role requires you to remain hands on as well as take … on leadership responsibilities. Operational Management Take full ownership of day-to-day BAU operations, ensuring the cloud platform’s performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively More ❯

automation, and a mobile-first strategy across a global footprint. Duties and Responsibilities Platform Ownership & Strategy • Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. • Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm's digital transformation goals. • Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. • Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. • Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management • Take full ownership of day-to-day BAU operations … ensuring the cloud platform's performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. • Manage incident More ❯

Service Desk Analyst - VIP Support £30K to £32K London - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate … environment. The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency … consistently meeting key service goals. This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems. The successful candidate should have the following skills Prior experience of providing VIP level support (must have) Service desk experience 1st/2nd line support experience Jira Service Desk More ❯

IT Service Desk Manager/IT Support Team Leader A fantastic opportunity has arisen for a IT Service Desk Manager/IT Support Team Leader Analyst to join our leading law firm on a permanent basis. IT Service Desk Manager/IT Support Team Leader Responsibilities and Duties: • Lead, coach, and develop a team of five Service Desk Analysts to ensure consistent, high- quality support. • Set clear objectives, conduct regular 1:1s, and manage performance through reviews and regular input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee the day-to-day running of the IT Service Desk, ensuring timely and effective resolution of incidents and … requests. • Monitor and manage the ITSM platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The IT Manager leads in IT Infrastructure Operations. Key duties include: Service ownership and leadership, overall accountability for infrastructure services scope, quality and outcomes, govern delivery against KPIs/SLAs. Team leadership in the UK, actively participating in new hirings and … TUPE process. Build, motivate and coach a high-performing service teams in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards. Responsible for service transition and tooling, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act … as strategic escalation points for complex issues, overseeing service processes, ensuring risk management, compliance, and security. Provide regular performance reporting and contribute to governance forums. Stakeholder engagement, principal escalation and reporting point to the client, coordinate with adjacent service towers and third parties. Financial stewardship, budget, forecasting and cost-to-serve optimisation. Driving continuous improvement. Drive maturity More ❯