26 to 50 of 67 Service Management Jobs in Central London

platforms, monitor, assess, and mitigate risks. Ensure compliance with data protection regulations (e.g., GDPR, ISO, SOC 2). Develop and enforce IT policies, disaster recovery, and business continuity plans. Service Management & Support Manage IT support functions, ensuring responsive and high-quality service to employees. Implement scalable helpdesk tools and processes as the organization grows. Vendor & Budget Management More ❯

complex, high-performance network infrastructure. NOC Manager - Third Line Network Team Location: London | Hybrid (UK-based) Salary: £90,000 + 5% Bonus Type: Full-Time, Permanent Client: Leading Managed Service Partner/Consulting Business Note: Huge Career Progression Oppertunities CCNP/Cisco Certified Network Professional - IS A MUST! Are you a dynamic and experienced leader with a passion for … Lead, inspire, and manage a team of third-line network engineers in a high-availability NOC environment. Oversee escalated network issues, ensuring timely resolution of complex problems and minimizing service disruption. Champion continuous improvement by guiding team members, conducting performance reviews, and promoting professional development. Maintain and enhance reporting and workload monitoring using ServiceNow ITSM. Align network services with … business goals by working cross-functionally with internal stakeholders and technical teams. Support the onboarding of new products and services, ensuring the NOC maintains high service levels through transition and growth. Ensure compliance with network security policies and engineering best practices. Provide technical guidance on a wide range of networking technologies and solutions. Key Skills & Experience: Proven leadership experience More ❯

of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance … across the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating … service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums More ❯

Responsibilities Own and deliver the roadmap for care technology platforms Lead cross-functional teams and collaborate with third-party vendors Ensure compliance with GDPR, security, and regulatory standards Support service operations, incident resolution, and continuous improvement What You’ll Bring Proven experience as a Product Owner or in a similar role Knowledge of customer service and call centre … technologies Experience with AWS Connect, ServiceNow, or similar platforms Understanding of GDPR and ITIL-based service management Strong communication, analysis, and stakeholder management skills More ❯

available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and … and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular … updates to customers throughout the management of their incidents and requests. Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution. Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service More ❯

strategy aligned with business goals and market opportunities. This will include close working on bids and pitching to external parties for partnership opportunities in key strategic regions Client Relationship Management: Oversee recruitment, onboarding, training and ongoing support of clients throughout their life cycle. This will involve travel to partners' offices across the world, with an initial focus on the … product roadmap, ensuring alignment with internal and external customer needs, technological advancements, and competitive landscape Cross-Functional Leadership: Partner with teams from across the business on requirements capture, design, service management, support and end-users to drive product initiatives from conception to launch Customer & Market Insights: Conduct market research, gather internal and customer user feedback, and analyse data … to identify trends, opportunities, and areas for product improvement Stakeholder Management: Act as a leading advocate for the product internally and externally, engaging with executives, customers, and partners to ensure alignment and adoption Performance Measurement: Define and track key performance indicators (KPIs) to measure progress, efficiency of resource use, team productivity, and product success, iterating based on data-driven More ❯

holidays as required to meet the needs of our clients. Be the first point of contact for clients, delivering timely and professional support via phone and ticketing systems for service requests, configuration changes, and troubleshooting issues within our products and services. Investigate and resolve technical issues by providing clear and concise communication to clients throughout the process. Process client … delivering high quality customer support in a fast paced, client facing environment. Strong problem solving skills, with the ability to quickly assess, prioritise and resolve technical issues. Excellent time management and multitasking abilities, being able to balance multiple requests while maintaining accuracy and attention to detail. Ability to absorb information quickly, think critically, and make decisions under pressure. Clear … IP) and SQL Server for troubleshooting. Familiarity with APIs and basic troubleshooting of API-related issues. Experience using monitoring tools to identify and report system issues. Experience working with service management platforms like ServiceNow or similar tools. More ❯

to power other banks and to travel globally. Monument has received significant inbound interest from local and legacy players worldwide to licence its technology on a “Software-as-a-Service” (SaaS) basis and has established a subsidiary business, Monument Technology Limited to take advantage of the opportunity and to unlock the value in our platform through licencing and partnerships … around the world. Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Our plug-and-play model eliminates the risk and complexity of … governance and approval processes. Develop and maintain detailed project plans (e.g., in Microsoft Project), providing a portfolio-wide view to support proactive decision-making. Produce and present clear, actionable management reports for both internal and client stakeholders. Manage projects in line with contractual agreements, applying rigorous change control procedures. Facilitate and lead stakeholder meetings, workshops, and presentations. Foster strong More ❯

and ownership by using business data to drive project direction and decisions. Foster transparency and collaboration by openly sharing insights, challenges, and learnings. Requirements A clear understanding of project management value and experience driving company-wide goals through structured planning and execution. Proven ability to align project goals with organisational strategy. Strong financial acumen, including budget planning, forecasting, and … lifecycle experience: requirements, planning, execution, stakeholder communication, and retrospectives. Ability to manage multiple projects simultaneously with strong judgment and decision-making capabilities. Good foundational understanding of IT systems, including service management, infrastructure, security, networking, AV, messaging, and telephony. Willingness to travel (Europe) as needed, including occasional weekend work. Experience delivering infrastructure projects in a media, broadcast, or technology … to Have) Data literacy (e.g., SQL, Tableau, Power BI, R, Smartsheet, Adobe Analytics, Google Analytics, AWS Redshift/Timestream). Experience in production engineering. Knowledge of SaaS tools, endpoint management, identity governance, or content management systems More ❯

Radius is recruiting for a Talented and experienced Service Desk Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the function Oversee the day-to-day operations of the … service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution … times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimising service disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre More ❯

We are looking for a Japanese Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

We are looking for a French Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

We are looking for a German Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

so; we now employ more than one hundred staff in our UK, Cape Town and Manila offices. OryxAligns business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market … are competitive, compelling, de-risked and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients for opportunities in construction, commercial … and tender submissions. The successful candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and expertise Essential: Proven experience in More ❯

face. Experience Needed. 3rd line support capabilities with most of the following technologies, Windows Server, Microsoft Azure, Intune, VMWare etc Experience using SolarWinds for Monitoring. Experience using our IT Service Management Tools. Ideally ServiceNow.. Experience with Vulnerability and patch management. Ideally Experience performing Firmware updates across NetApp, HP Servers, Rubrik, and Commvault. Server Decommissioning. In line with the More ❯

process, and tooling Drive business case modelling, TCO/ROI validation, and digital operating model design Whether your expertise lies in solution architecture, DevSecOps, AI/ML, or IT service management, you’ll influence the full lifecycle of IT change—from strategy to execution. 🔍 Essential Qualifications and Experience 3–5 years of experience in IT strategy, digital transformation More ❯

Subco’s international optical and IP networks. Working within a rotating shift roster, you’ll monitor network performance, resolve incidents, manage stakeholder communications, and execute change activities to ensure service continuity across critical infrastructure. This role is operations-focused and sits within our global NOC structure, reporting to the Acting NOC Manager based in London, UK. You’ll work … routers/switches, and environmental telemetry using tools like MCP, Observium, and New Relic. Triage and resolve network events and incidents in accordance with SLAs, escalating appropriately via Jira Service Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the … change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation are preserved. Support continuous improvement by identifying incident trends, participating in post-incident reviews (PIRs), and helping evolve monitoring rules and automation alerts. Produce and maintain clear technical More ❯

Business Analytics - Vice President We are seeking to hire within the EMEALA Business Analytics Team, supporting Client Coverage teams and providing business management support to EMEALA Client Coverage Leadership. The ideal candidate will be comfortable building relationships with stakeholders across multiple functions; have experience in data and analytics, and be comfortable delivering presentations and insights to Management both … presentations for delivery by Client Coverage Leadership at sales on-sites, town halls and other forums – regularly hosting periodic sales meetings. Partner with Business Enablement/Operations, Finance, Client Service Management, Marketing, Product Development, and other functions to ensure the effective operation of the Distribution function within the business. Identify ways to enhance processes and achieve efficiencies primarily … and delegates across the organization. Attention to detail; ability to work to competing deadlines; and a solutions-focused approach. The ideal candidate will lead the team in producing key management reports that are presented to regional and group leadership. Strong organizational, communication and time management skills are essential. Strong analytical and technical skills; advanced Microsoft Excel and PowerPoint More ❯

Familiarity with virtualisation, containerisation, and networking technologies. Hands-on experience with data analytics tools (e.g., Excel, Tableau). Expertise in at least two areas: IT strategy, enterprise architecture, automation, service management, or AI/ML. Strong facilitation and presentation skills, capable of leading workshops and engaging senior stakeholders. Understanding of Agile, Scrum, and DevSecOps practices. Desirable Certifications and … Skills Certifications such as ITIL, Prince2, COBIT, or CompTIA Security+. Experience with service management and cloud architecture. Proven track record of delivering business case analyses, ROI modelling, and TCO assessments. Ability to assess and improve IT processes for operational excellence. More ❯

project teams, and vendors to enhance tools and processes. Monitor and maintain system stability by addressing software defects. Required Skills & Experience Proven hands-on experience with Jira Software, Jira Service Management, Confluence, and related Atlassian tools (Advanced Roadmaps, Insight Asset Management, Ops Genie, etc.). Proficiency with Jira add-ons like Script Runner, eazyBI, Zephyr Scale, Power … Java, and JQL. Solid understanding of ITSM and Agile methodologies. Experience creating and managing Scrum/Kanban boards, filters, dashboards, and reports. Skilled in Jira upgrades and Atlassian suite management (installation, migration, upgrades, patching). Experience with Jira API integrations. What We're Looking For Excellent communication and collaboration skills. Ability to work independently and proactively identify areas for More ❯

technical teams and business analysts to achieve and support successful integration Requirements: London Markets or Speciality Insurance experience is required Extensive experience with Guidewire ClaimCenter Deep understanding of ITIL Service Management Experience using Microsoft SQL Applications Support Analyst - SQL, Guidewire, ClaimCenter, BillingCenter, PolicyCenter, Insurance, Support, Support Analyst More ❯

Freshservice Consultant Duration - 3 months (Initially) Location - London (Hybrid) Ir35 - Outside We are looking for an experienced Freshservice Consultant to support the development, configuration, and optimisation of our service management platform. This role requires hands-on experience with Freshservice, strong service management knowledge, and ideally a background in higher education. Key Responsibilities: Configure and customise Freshservice … modules to meet organisational requirements Design and implement workflows, automations, and service catalogues Integrate Freshservice with internal systems and third-party tools Provide technical documentation and support user training Offer expert guidance on platform capabilities and best practices Key Requirements: Proven experience in developing and configuring Freshservice (Freshworks) Strong understanding of ITSM principles; ITIL knowledge is an advantage Experience More ❯

Do you have experience working in a ?????? ???? ???????????????????? ?????????????? ???????????????? environment? We're looking for a ????????????/???????????????? ???????????????????????? ?????????????? to take ownership of third-party supplier relationships ensuring performance, issue resolution, and service continuity across IT operations. This role plays a key part in cross-functional collaboration and directly supports the stability and quality of IT services. . This is a permanent position with … needed. Key Responsibilities: Collaborate with Fluxys ICT to ensure secure, stable, and resilient IT platforms. Ensure that new functionalities introduced as part of Project Change are included in the service catalogue. Oversee day-to-day operations of applications, ensuring high performance and accurate reporting. Manage and resolve escalated support issues between the business and Fluxys ICT or third-party … cybersecurity. Collaborate with the cybersecurity team on rolling out new services, policies, and procedures across the company and IT estate. Maintain effective working relationships across the Group to optimise service delivery and leverage knowledge sharing. Job Requirements: Experience in IT service management, preferably within the oil and gas sector. Proficiency in IT Service Desk operations and More ❯

Group Head of Operations London, UK (5 days onsite) £180,000 per annum TechHeads is currently seeking a Group Head of Operations to lead and transform the IT Service Desk function within a dynamic and fast-paced environment. This London-based role is ideal for a seasoned operations leader with a strong background in end-user and desktop support … capable of driving service excellence across a global organisation. Key Responsibilities Lead and elevate the existing IT Service Desk, ensuring best-in-class support across the business. Oversee IT support operations including desktop support, printers, PCs, Windows environments, meeting room tech, and end-user IT equipment. Manage a geographically dispersed team, fostering cohesion, performance, and accountability. Deliver exceptional … Prioritise ruthlessly and make independent decisions aligned with business needs. Take full ownership of IT support across ~650 users in 10 global offices. Autonomously drive improvements, process optimisation, and service excellence. Operate with high levels of professionalism, discretion, and leadership authority. Key Requirements Proven leadership experience in IT Operations or End-User Support in a fast-paced environment. Deep More ❯