Customer Success Manager
City of London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Chattermill
to join the team! 👉 What you'll be doing: You’ll be delivering insight-led value to our high-potential accounts. This means you will: Conduct Use Case Health Assessments (UCHAs) to surface blockers, opportunities, and strategic actions Develop insight-driven action plans that connect customer goals with platform capabilities and measurable KPIs Build insight-led action … align KPIs with customer goals Own the renewal process in Silver tier accounts Collaborate cross-functionally with Analysts, Tech Support, and Product to ensure the successful implementation of use cases Track adoption in your accounts, escalate any risks, and proactively secure renewals aligned to business impact Contribute to team enablement by mentoring and sharing process improvements 🧰 What you More ❯
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