8 of 8 ITSM Jobs in Cheshire

creativity in handling tasks Your Profile Essential Skills/Knowledge/Experience Must be Security Cleared Essential ITIL Foundation certified Preferred Sound knowledge of ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration Preferred Desirable Skills/Knowledge/Experience Quantifiable experience operating in a fast-paced, client ...

issues through guidance, communications and end-user training. Job Role Responsibilities: Deliver hands-on L2 end-user IT support across multiple locations Use the ITSM ticketing system to manage, progress and resolve incidents and requests Diagnose and resolve hardware and software issues, including device swap-outs Provide support across ...

performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model ...

soft skills, verbal and written communication skills Willingness to participate and lead project meetings with the customer on request Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc. Knowledge on scripting will be an added advantage Available to support in Night shift (12 hour ...

IT governance, IT strategy and Enterprise architecture. Proficient understanding of IT delivery methodologies such as agile project management and DevOps Proficient understanding of IT service management, including incident and problem management tools and support processes. Qualifications Essential Qualifications Degree educated, with a relevant post-graduate qualification (e.g. CIPS,RICS ...

IT governance, IT strategy and Enterprise architecture. Proficient understanding of IT delivery methodologies such as agile project management and DevOps Proficient understanding of IT service management, including incident and problem management tools and support processes. Qualifications Essential Qualifications Degree educated, with a relevant post-graduate qualification (e.g. CIPS,RICS ...

role goes beyond reporting, using data to directly influence service delivery, system improvement and future-state design. You'll work with complex system and ITSM data, translating insights into clear, actionable outputs for a wide range of stakeholders. Key Responsibilities Own and deliver MI and core data analysis … Gather, analyse and present data to technical and non-technical stakeholders Analyse current system performance and support future improvements Extract and interpret data from ITSM tools (primarily ServiceNow ) Produce reporting and insights using Excel, PowerPoint and Power BI Support automation and reporting improvements Build and maintain AWS/Azure consumption ...

team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. Key Accountabilities Responsible … assist with Business Systems resource allocation to project work, ensuring that Service Delivery is maintained. Knowledge and Experience Professional and Technical Experience Proficient in ITSM with demonstrable experience running a support team. Strong managerial experience – focused on growing team members. Demonstratable knowledge of business systems in an enterprise environment. Knowledge ...