7 of 7 ITSM Jobs in Cheshire

doing: Prioritising and handling support requests via calls and emails to meet service levels. Keeping records of all issues and queries using IT Service Management Software. Escalating complex issues to third-party vendors and keeping stakeholders updated. Becoming an expert on core business systems and supporting desktop solutions, including active ...

Manage and fulfil service requests (eg, software installations, access permissions, hardware/software setup) Log all incidents and service requests accurately within the designated ITSM tool and take ownership through to resolution Maintain clear and effective communication with users, providing regular status updates Create and maintain documentation and knowledge base ...

robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate ...

identify issues, provide and advise suitable solutions and actions Accurate logging and record keeping of all issues and queries in the UKPS IT Service Management Software Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress To provide support to the companies’ desktop ...

line with defined processes and service levels Identify technical issues and advise on appropriate solutions Log and track incidents accurately within the IT Service Management system Escalate issues to third-party vendors where required and monitor progress Provide support for desktop systems, Active Directory, and Microsoft Office applications Assist with ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...