7 of 7 ITSM Jobs in Cheshire

first point of contact for IT support via phone and self‐service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users ...

multiple enterprise technologies, including: Automation : Power Platform, UIPath, BluePrism, AutomationAnywhere AI : LLMs, coding copilots, MS Foundry/Copilot Studio Data : MS Fabric, Databricks ITSM : ServiceNow EUC : Intune, SCCM Applications : CRM, ERP, HCM, Finance Infrastructure : servers (cloud/on prem), networking, storage, backup Cloud : Azure Cyber Security : SIEM, XDR, IPS/ ...

Administration. Exposure to Salesforce Health Cloud is highly desirable. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management. Experience using Jira or another ITSM/ticketing platform. Ability to prioritise workload and manage multiple requests. Salesforce Administrator certification would be advantageous. Nice to have Salesforce Health Cloud experience. Experience ...

governance and architecture standards. Systems integration & automation Support integration of SIR with SIEM/SOC tools, threat intelligence feeds, SOAR modules, email ingestion, and ITSM processes (Change, Problem, Incident). A key focus is on building automations that reduce manual effort and improve response times. Data, reporting & dashboards Define ...

Incident Response (SIR). Expertise across ServiceNow Security Operations (SecOps). Experience integrating ServiceNow with SIEM, SOAR, and Threat Intelligence platforms. Strong knowledge of ITSM (Incident, Change and Problem Management). Experience designing and automating security workflows and incident response processes. Strong dashboard, reporting and analytics capabilities within ServiceNow. Excellent ...

business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered … this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service ...

providing engineering, technical, professional and construction solutions. The Service Desk Enablement Lead is responsible for improving how Service Desk tools, digital support channels, ITSM processes, knowledge, automation and user support services are adopted, understood and embedded. This role sits within the Service Desk function and acts as a bridge between … business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps in adoption and user experience across ...