5 of 5 ITSM Jobs in Cheshire

solutions, and platforms. Proactively calling the customer to troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal ...

processes, and governance across automotive programmes. Lead QA and service delivery teams across multiple projects and workstreams. Manage and improve Ticket Processing & Tracking across ITSM tools. Facilitate and execute regular stakeholder workshops. Produce and maintain management reports, dashboards and performance metrics using tools such as Power BI. Validate and analyse ...

switching environments. Exposure to containerised workloads and modern platform engineering practices. Knowledge of database technologies and data modelling. Experience integrating automation solutions with ITSM, source control and observability platforms. #J-18808-Ljbffr ...

support to Incident Process Coordinators and service teams. Set up and chair bridge calls for incidents in line with agreed processes. Coordinate with SIAM, ITSM, Service Desk, resolver groups and business teams. Manage major/high-priority incidents, ensuring effective diagnosis, escalation and communication. Deliver clear and timely communications … KPIs and service quality targets. Excellent verbal, written and stakeholder communication skills. Strong customer management, service focus and proactive ownership. Good working knowledge of ITSM tools, Microsoft Office and Microsoft Teams. Confident decision-maker with a practical operational viewpoint. Strong negotiation and influencing skills across technical and business teams. Willingness ...

work-life balance. Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base … life balance . Occasional travel is expected to sites within the allocated areas and beyond as required. What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base ...