9 of 9 Service Delivery Jobs in Cheshire

team coordination. Youll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team. The role Youll support the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently … business. Alongside this, youll play a key role in developing the team. This includes coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. Youll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex issues ...

Contact Centre Customer Support Advisor/Customer Service Agent A great opportunity for a Contact Centre Customer Support Advisor/Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £25,000 per annum + Benefits LOCATION ...

high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you’ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation’s ongoing digital transformation. … Description Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core ...

Centre while effectively handling customer complaints and feedback. Day to day: Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify … provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare ...

Manager Salary: Up to £50,000 + Excellent Benefits Location: Macclesfield (Hybrid) Industry: Internal, Central IT Shared Service Centre A well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead … progression The Role You'll lead a team of 5 IT support engineers Overseeing day-to-day IT operations and infrastructure support Helpdesk performance Service delivery, while driving improvements across systems and processes. The role can be hands-on or more management-focused, depending on your strengths & ambitions. ...

experienced engineer looking for long-term stability, strong earning potential through overtime, and clear opportunities for development within a market-leading organisation. Key responsibilities Service, maintain and repair generators (201400 kVA) and compressors at customer sites Diagnose faults, replace components and carry out effective mechanical repairs Work on fleet … planned maintenance and aim to achieve first-time fixes wherever possible Communicate professionally with customers and internal teams to ensure a high standard of service delivery Complete all work in line with company Health & Safety policies and procedures Skills and experience Full UK driving licence Strong technical knowledge ...

revenue and margin Implement structured sales plans and call cycles to achieve volume and profitability targets Build and manage strategic customer relationships to drive service excellence and identify growth opportunities Monitor customer performance, satisfaction, and retention, taking corrective action where required Collaborate with internal Account Managers to ensure seamless … service delivery Understand customer IT and despatch infrastructure to position tailored solutions Represent the business brand and values with professionalism at all times About You Essential: 3 5+ years experience in consultative, service-based sales (ecommerce parcel/logistics experience highly desirable) Proven track record of winning ...

accurately within HubSpot CRM/Helpdesk. Provide first-line troubleshooting and resolution for application, user access, and basic system issues. Ensure all incidents and service requests are managed in line with SLAs and KPIs. Escalate complex or unresolved issues to 2nd/3rd line support with clear documentation. Application … Deliver a professional, empathetic, and solutions-focused service. Keep customers informed with clear, jargon-free communication Identify recurring issues and feedback trends to improve service delivery. Documentation & Continuous Improvement Create and update internal and customer-facing documentation. Contribute to FAQs and troubleshooting guides for our SaaS Solutions. Highlight opportunities ...

support business-wide technology improvement initiatives. Reporting into senior leadership, you will be responsible for overseeing the organisation’s IT systems, infrastructure, and service delivery. You will manage internal support and third-party suppliers, ensuring reliable, secure and efficient operations. Key responsibilities include: Managing and supporting IT infrastructure, systems … networks Leading and developing IT support capability Overseeing cyber security controls and compliance Managing IT suppliers and external service providers Supporting system upgrades, improvements and transformation projects Ensuring business continuity, backups and disaster recovery processes are maintained Providing strategic input into future technology planning To be considered suitable ...