16 of 16 Service Delivery Jobs in Cheshire

will play a key leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and … performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain More ❯

will play a key leadership role in ensuring that the organisation’s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and … performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain More ❯

days per week on-site required Are you a tech-savvy individual with a passion for helping others? Do you thrive in a delivering 1st and 2nd line IT Service Delivery and Support where your skills make a real difference? If so, our client in the healthcare sector is looking for a dynamic 1st/2nd Line IT … to various clinical applications and enhance your technical skills. Key Responsibilities: As a 1st/2nd Line IT Support Specialist, you will: Provide efficient 1st and 2nd line IT Service Delivery and Support Troubleshoot and resolve issues related to clinical applications, desktop hardware and peripherals. Assist users with Microsoft products, including Office 365, MS Teams, Windows Desktop and … Windows Server operating systems. Communicate effectively with service users at all levels, ensuring a positive customer experience. What We're Looking For: To be successful in this role, you will need: Healthcare Experience: A solid understanding of the healthcare environment or the ability to pick up clinical application IT support quickly. Technical Skills: Significant experience in delivering 1st and More ❯

You’ll develop scalable sales processes, drive new business growth, and expand existing customer relationships across mid-market and enterprise organisations. You’ll work closely with Marketing, Product, and Service Delivery to ensure our secure networking and managed IT propositions clearly demonstrate business value, security outcomes, and operational resilience. This is a strategic and hands-on role, defining … of leading high-performing B2B sales teams and delivering multi-million-pound recurring revenue growth. Strong commercial understanding of SD-WAN, SASE, secure networking, and managed IT and cloud service models. Ability to shape and refine sales strategy, balancing new customer acquisition with account growth and retention. Confident working with senior stakeholders (e.g., CIO, COO, IT Director) and able … to build credibility quickly. A collaborative approach, working closely with Marketing, Product, Service Delivery, and vendor partners to align positioning and execution. Professional presence and communication style, with the ability to represent the business confidently both internally and externally. Why Join Communicate? Impact from day one – A brand-new role with real scope to shape strategy, structure, and More ❯

FJA are recruiting on behalf of a leading service provider in the utilities industry for an experienced Digital Transformation Lead to strengthen their team. This role is based in Warrington. Benefits Personal Development Plan Career development opportunities Supportive company culture Competitive salary Digital Transformation Lead role: Seeking a visionary Digital Transformation Lead (DTL) to spearhead the strategic adoption and … integration of digital technologies within the Asset, Surveying & Inspection (AS&I) division. This pivotal role serves as a catalyst for change, bridging traditional field service operations with innovative digital solutions. Responsible for leading initiatives to modernise core systems, optimise workflows through automation and data analytics, and drive a cultural shift that embraces continuous transformation. Will ensure that the AS … the wider organisational objectives and overall business strategy. Digital Transformation Lead responsibilities: Define and implement a comprehensive digital transformation roadmap aligned with business objectives, focusing on enhancing field operations, service delivery, and client engagement. Identify, evaluate, and deploy digital tools and platforms (e.g., mobile workforce solutions, IoT, AI, cloud systems) to improve efficiency, accuracy, and scalability in field More ❯

leader in the engineering industry, as they look to recruit a proactive and experienced Helpdesk Team Leader. This is a fantastic opportunity to lead a dynamic helpdesk team, driving service excellence and operational efficiency across the business. Main Purpose of the Role To lead and manage the Helpdesk team of two in delivering exceptional customer service to internal … bank holidays Free On-Site Parking Holiday Purchase Scheme Career Development Opportunities Key Responsibilities Lead, coach, and develop a team of two Helpdesk Advisors to meet performance targets and service standards Monitor daily operations and ensure efficient handling of inbound calls and emails Act as the escalation point for complex queries and technical issues Oversee fault diagnosis and job … allocation to engineers and managers Ensure all service level agreements (SLAs) are consistently met or exceeded Maintain high-quality documentation and reporting across all customer interactions Liaise with other departments to resolve issues and streamline workflows Conduct regular team meetings, performance reviews, and training sessions Drive continuous improvement initiatives and contribute to strategic planning Log and analyse customer feedback More ❯

demonstrations, Proof of Concept (PoC) & proposals. Technically lead on a range of products from profile assessments to solution design, implementation, training, customer handover and support, assisting our project management, service delivery management and sales functions. While not a dedicated SAM Consultant role, the successful candidate will possess sufficient Microsoft Licensing expertise to deliver Microsoft ELP and SAM Maturity … Assessment services. Consult customers to help them understand what is required for successful deployment of products. Day-to-day running of multiple assignments. Ensure the successful technical delivery of projects, assisting project managers to maintain timescales and budgets. Identify any risks or issues and ensure they are reported in a timely manner so they can be managed to a More ❯

demonstrations, Proof of Concept (PoC) & proposals. Technically lead on a range of products from profile assessments to solution design, implementation, training, customer handover and support, assisting our project management, service delivery management and sales functions. While not a dedicated SAM Consultant role, the successful candidate will possess sufficient Microsoft Licensing expertise to deliver Microsoft ELP and SAM Maturity … Assessment services. Consult customers to help them understand what is required for successful deployment of products. Day-to-day running of multiple assignments. Ensure the successful technical delivery of projects, assisting project managers to maintain timescales and budgets. Identify any risks or issues and ensure they are reported in a timely manner so they can be managed to a More ❯

is installation, you will also provide 2nd line technical support where required—assisting with escalated faults, carrying out advanced diagnostics, and supporting the wider technical team to maintain high service standards. Roles and Responsibilities Install, configure, and test network and telecoms services including broadband, fibre, SIP, VoIP, and LAN/WAN solutions Carry out fibre splicing, cable termination, and … structured cabling to required standards Conduct site surveys to assess installation requirements, infrastructure readiness, and potential challenges Liaise with the Service Delivery Coordinator to ensure correct stock, equipment, and documentation before attending site Work with network providers and third-party contractors to complete installations and resolve on-site issues Ensure installations are completed to company quality standards and … health and safety requirements Provide clear and accurate documentation of completed work, including configuration details, test results, and any follow-up actions Assist with 2nd line troubleshooting, supporting the Service Desk and Network Operations teams with diagnostics and remedial work Perform remote or on-site fault analysis for escalated customer issues, ensuring timely resolution or appropriate escalation Maintain company More ❯

week) Croma Fire & Security is part of the respected Croma Group, a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national … and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise. Responsibilities include but not limited to: Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systems Diagnose faults and resolve technical issues quickly, safely and effectively Support reactive call … the system via tablet or laptop Support system upgrades and minor installation works where required Liaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service delivery Keep up to date with training and attend manufacturer courses as required Contribute to a strong health and safety culture by following risk assessments and safe working More ❯

You will lead and manage infrastructure projects both for their UK and international offices as well as ensuring all the systems are running optimally with a keen eye on service delivery. You will use your hands on skills in MS365, VMWare, Servers and Networking to share knowledge and develop the team. What We’re Looking For We would expect More ❯

target sectors Build and manage strong client relationships, from lead generation through to onboarding Deliver confident, consultative presentations to prospective clients Work closely with internal teams to ensure seamless service delivery Monitor market trends and competitor activity to inform strategy What We re Looking For Proven track record in B2B business development or consultative sales Experience in debt More ❯

PURPOSE: Reporting to the Governance and Support Lead Business Support and Hierarchy the post holder will be part of the Governance & Support team responsible for ensuring the effective operational delivery of the Unit4 system on behalf of Cheshire East and Cheshire West and Chester councils. The post holder will support all users providing training and technical advice across all … Unit4 and FP&A processes ensuring the delivery of a customer focussed service working effectively with the Council's Shared Service arrangements delivering excellent outcomes for users and achieving excellence in service provision. Principal responsibilities Under the guidance of the Governance & Support Lead Business Support and Hierarchy the post holder will be responsible for maintaining the … appropriate training documents and user guidance is up to date. The postholder will respond to queries from users through the Governance and Support Helpdesk providing solutions to low level service requests and incidents escalating complex issues where appropriate. Acting as a point of contact for change champions, and system users the post holder will ensure that the Governance & Support More ❯

keep projects on track. Facilitate effective communication between technical teams, business units, and external partners. Ensure infrastructure solutions meet performance, security, and scalability requirements. Manage vendor relationships, contracts, and service delivery. Conduct post-project reviews and implement lessons learned. Provide an overview of the status of the project, including key milestones achieved, any deviations from the original plan, and … critical thinking skills; knows how to ask the right questions. Ability to work independently and take initiative in a fast-paced environment. Experience working with third-party vendors and service providers. Solid waterfall project management skills Agile experience desirable Strong communication and stakeholder management abilities. Proficient with tools like MS Project, ADO or other Project Management tools More ❯

Manager - Managed IT & Telecom Services Location: Wilmslow, Manchester (Office-Based) Salary: 30,000- 40,000 base + Quarterly Bonus Structure Hours: Full-Time Our client is a leading Managed Service Provider, specialising in IT solutions and telecommunications for businesses of all sizes. With a strong reputation for delivering excellent customer service and innovative solutions, they are now looking … satisfaction and engagement. Build and maintain strong, ongoing relationships with existing clients through proactive communication and account reviews. Upsell and cross-sell a range of IT, telecom, and managed service solutions based on client needs. Identify opportunities for increasing account value and improving service delivery. Attend client site visits as needed to build rapport, assess needs, and strengthen More ❯

Lead on the enhancement and implementation of digital HR solutions that improve efficiency and user experience. Team Leadership Manage and develop the MIS team to provide responsive, high-quality service to stakeholders. Foster a culture of continuous improvement and innovation in HR data management and digital transformation. Data Integrity and Reporting Champion data excellence by maintaining high standards of … as pay gap analysis, diversity metrics, and workforce surveys, ensuring accuracy and timeliness. Continuous Improvement Identify opportunities for digital transformation and automation within HR processes to enhance efficiency and service delivery. Leadership and Development Coach and mentor team members to deliver exceptional HR systems and management information services. Promote professional growth and ensure ongoing development in line with technology More ❯