Customer Service Manager
- Hiring Organisation
- Michael Page
- Location
- City of London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum
accountability, continuous improvement, and customer-first thinking. * Conduct regular one-to-ones, set performance objectives, and support the professional development of each team member. AI & Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management … build structure in a growing business. * Excellent communication skills - clear, professional, and empathetic across both customer-facing and internal interactions. * A genuine interest in AI tools and process automation, with the appetite to learn, experiment, and implement. * Organised and detail-oriented, with the ability to balance operational demands alongside longer ...