1 to 25 of 29 ITSM Jobs in the City of London

with customer requirements. Key Responsibilities Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc. Requirements Analysis: Work with the Lead BA to complete a review ...

fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management ...

minimum); experience with ITIL principles, incident/problem/change management, and reporting frameworks. · Resilient under pressure and adept at prioritisation. · Familiarity with ITSM tooling. · Eligibility for or existing SC clearance. Nice to have/bonus to have; · Prior dedicated account role experience · Operational delivery in cybersecurity sub-sector · Confidence ...

Knowledge Management. Degree in Information Technology, Business Information Systems, or a related field, or equivalent experience. ITIL Foundation or higher certification preferred. Experience with ITSM tools (e.g. ServiceNow) is an advantage. What you'll get in return Basic salary up to £58K Hybrid working (2-3 days in the office ...

stakeholder management skills Preferred Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering ...

performance. Communicate and promote the values which reinforce and support a consistent quality culture. Your experience Proven Client Relationship Management and/or IT Service Management experience Strong experience in IT Incident Management within complex, multi-platform enterprise environments. Proven ability to work across organisational boundaries to deliver ...

programmes Strong understanding of enterprise service management and transformation initiatives Experience leading consulting teams and delivery structures Required Skills Multi-module ServiceNow experience (e.g. ITSM, HRSD, CSM, ITOM, IRM) Experience within Global Business Services (GBS) or shared services transformation Exposure to AI-enabled or automation-led transformation initiatives Experience working ...

working autonomously in complex and ambiguous contexts. Core requirements Experience in Business Analysis (discovery, requirements gathering, documentation) Solid background in IT Service Delivery/ITSM Strong experience creating structured documentation in complex environments Ability to manage a time-bound project independently Excellent written and communication skills Technical & functional experience Knowledge ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

Experience with integrations (SFTP, APIs, web services, message-based systems) and Git . Desirable: .NET/C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness. Additional Information Flexible hybrid working – candidates from anywhere in the UK can be considered . ...

platform strategies. Excellent Interpersonal skills to work with the project team members collaboratively. Technical proficiency in ServiceNow Platform Strong knowledge & experience in using ServiceNow ITSM Integration and ITOM, ITAM, CSDM. Ability to design a ServiceNow architecture satisfactory with client’s requirements. Experience working in a large cross-functional team environment. ...

closely with business stakeholders and technology teams to capture requirements, improve processes, and drive the implementation of ServiceNow capabilities, particularly across IT Service Management (ITSM) and workflow automation. The successful candidate will play a key role in ensuring that ServiceNow solutions are aligned to business needs, scalable, and deliver measurable … user stories, process flows, and functional specifications Define acceptance criteria and ensure traceability through delivery Support the implementation and enhancement of ServiceNow modules, including ITSM and related workflows Work with developers and architects to ensure solutions meet business and technical requirements Contribute to process design and optimisation, leveraging ServiceNow capabilities ...

KPIs, and ongoing service improvement for Entrata and related systems • Leadership of the London end user support function • Embedding consistent support processes, tooling, and ITSM best practice • Building and developing a high performing, customer focused support team • Local oversight of IT infrastructure including networks, systems, and security • Acting ...

practice, and we’re looking for 4 specialists across key domains: ERP (Finance/Procurement/Supply Chain) HCM (Core HR, Payroll, ORC, Talent) ITSM/Service Management (Case/Shared Services/Workflow) EPM (Planning, Budgeting, Forecasting, Consolidation) You’ll join a recognised delivery powerhouse, influence enterprise transformation ...

platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

user issues and service requests Manage IT service requests and incidents using standard tools and processes. Collaborate with cross functional teams to improve IT service management and implement best practices. Continuously update technical knowledge related to Service Desk operations and emerging technologies. Ensure adherence to ITIL frameworks and maintain service ...

operating within complex enterprise environments, in sectors such as financial services, trading, or oil and gas (essential) Hands-on experience with JIRA Understanding of ITSM/ITIL processes Ability to translate data into actionable insights ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy. ...

years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory ...

development experience (ideally at Senior level) Exposure to design/architecture or a clear desire to move into it Experience across modules such as ITSM, ITOM, HRSD or CSM Good understanding of platform capabilities, integrations, and best practice Strong communication skills and client-facing potential Why it’s a strong ...

ServiceNow opportunities Develop and execute strategic account and territory plans Shape outcome-led transformation propositions combining consulting and engineering capabilities Drive enterprise deals across ITSM, ITOM, HRSD, CSM, SecOps, and more Build trusted relationships with C-suite and senior stakeholders Collaborate with architects, consulting leaders, and partners to deliver high ...

teams Contributing to best practice and architectural standards What they’re looking for: Strong ServiceNow experience with architecture exposure Experience across modules such as ITSM, ITOM, HRSD, or CSM Confident in client-facing environments Consulting or complex delivery background preferred Why consider it: Work with some of the best ServiceNow ...

customer IT assets are maintained at all times. Manage ticket escalations with the team and the customer. Become an “expert” in the IT Service Management functions with ConnectWise. Continuously improve on process and efficiency within SOP’s and ConnectWise. Required skills Proven experience as a Desktop Support Engineer, IT Support … Specialist, or similar role. Able to implement, manage and improve an IT Service Management Platform – ideally having had direct experience of ConnectWise. Highly organised, able to identify what is important and what is urgent, then prioritise accordingly. Comfortable communicating with senior stakeholders, executives and leaders. Experience of operating in virtual ...

flexible approach to consistently meet targets. - Domain knowledge : Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI. - Strong collaborator : Growth-oriented, with a customer-first mindset and the ability to build strong ...

lifecycle (hardware, software, cloud) Experience supporting Change Management with impact and dependency analysis Familiarity with ITIL practices (Configuration, Asset, Change Management) Experience working with ITSM tools (e.g. ServiceNow CMDB) This role is not suitable for Service Desk, general IT support, or purely administrative asset tracking backgrounds. If your experience does … IT Asset Management Strong understanding of CI relationships and dependency mapping Experience supporting Change Management processes Strong analytical and data quality mindset Experience with ITSM platforms (ServiceNow preferred) Ability to work across technical and non-technical stakeholders Why this role? Impact: Direct influence on service stability and change success Visibility ...

escalation when issues cannot be resolved immediately. Incident, Request & Escalation Management Ensure all walk-up and appointment-based interactions are accurately logged in the ITSM tool (e.g. ServiceNow Walk-Up Experience). Triage issues appropriately between TechBar resolution, L2/L3 escalation, or project teams. Own TechBar-related incidents through … fast-paced environment. Desirable: Experience operating or launching a TechBar/Genius Bar-style service. Experience with ServiceNow Walk-Up Experience or similar ITSM tooling. Exposure to global or multi-region IT operating models. Knowledge of Apple and Windows device ecosystems in a corporate environment. ...