software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
guiding, coaching, and developing a skilled team while ensuring platform architecture is resilient, scalable, and aligned with organisational goals. Youll play a key role in assessing new requirements, driving ITSM and ITOM initiatives, and applying automation, integration, and best-practice frameworks to improve service quality and operational efficiency. Key Responsibilities Work with stakeholders to define needs and translate them into More ❯
all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, ITservicemanagement, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯
scenarios, including event-based deployments). Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in ITServiceManagement methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. More ❯
london (city of london), south east england, united kingdom
Mars
scenarios, including event-based deployments). Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in ITServiceManagement methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. More ❯
real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field ServiceManagement, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals. Integrate ServiceNow with external systems (CRMs, HR platforms More ❯
Employment Type: Permanent
Salary: £75000 - £100000/annum pension, health care, perks
to support strategic decisions Integrate with the global ServiceNow practice PMO to maximise efficiency of people, processes and technologies Portfolio & Program Management Oversee a portfolio of ServiceNow programs across ITSM, ITOM, HRSD, CSM, and other modules. Ensure projects are delivered on time, within scope, and on budget while meeting quality standards. Prioritize and sequence initiatives based on business value, risk More ❯
london (city of london), south east england, united kingdom
Inetum
to support strategic decisions Integrate with the global ServiceNow practice PMO to maximise efficiency of people, processes and technologies Portfolio & Program Management Oversee a portfolio of ServiceNow programs across ITSM, ITOM, HRSD, CSM, and other modules. Ensure projects are delivered on time, within scope, and on budget while meeting quality standards. Prioritize and sequence initiatives based on business value, risk More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
INTEC SELECT LIMITED
complex technology/service transition programmes, ideally within financial services. Proven ability to deliver enterprise-scale programmes involving service introduction, operational readiness, and technology change. Strong understanding of ITservicemanagement principles (ITIL), governance, and change management. Demonstrated expertise in budget oversight, stakeholder engagement, and executive-level reporting. Excellent leadership skills with experience building and mentoring high-performing delivery teams. More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
Age UK Group
Application = A, Interview = I Experience Proven experience in ITservice management. A, I Proven experience in leading a hardware and software asset management function. A, I Experience with ITservicemanagement tools and software. A, I Experience in a similar role within a large organisation across diverse locations. A, I Skills and Knowledge Experience of effective stakeholder management internally and More ❯
and execution; experience managing IT specialists, prioritising work, and fostering high-performing teams. You have broad and deep technical knowledge across cloud computing, SaaS, MDM, IAM, SSO, endpoint protection, ITSM, networking, and more, with hands-on experience managing and supporting key technologies like Microsoft 365, Google Workspace, Cisco Meraki, VMware, and others such as Windows, macOS, ChromeOS, Linux, iOS/ More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Ryder Reid Legal
functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell More ❯
City of London, London, United Kingdom Hybrid / WFH Options
RED Global
SPM Extensive experience across the ServiceNow core platform security performance and compliance Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding Experience in Domain Separation and ITSM application Proficiency in scripting languages JavaScript GlideScript and designing complex solutions If you are interested in this position, please apply or send your updated CV to bgriffin@redglobal.com for immediate More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
RED Global
SPM Extensive experience across the ServiceNow core platform security performance and compliance Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding Experience in Domain Separation and ITSM application Proficiency in scripting languages JavaScript GlideScript and designing complex solutions If you are interested in this position, please apply or send your updated CV to bgriffin@redglobal.com for immediate More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Forsyth Barnes
processes. Offer ongoing support and maintenance for the ServiceNow platform, addressing any issues that may arise. Requirements Demonstrated experience as a Business Analyst, particularly with ServiceNow or comparable ITServiceManagement applications. Strong analytical and critical thinking skills. Outstanding communication and interpersonal capabilities. Proficient in collaborating within a team-oriented environment. Familiarity with ITIL principles and methodologies. Relevant ServiceNow or More ❯
ServiceManagement process methodology + ITIL v5 Leading operational aspects of large application footprint and operational teams Familiar with SRE methodology and techniques Nice to have: Helix + Remedy ITSM Microsoft BI reporting Process Automation Rep click apply for full job details More ❯
maintain Infrastructure as Code (IaC) scripts for repeatable deployments. Automate the build, configuration and hardening of base operating ystems Integrate VM deployment workflows with CI/CD pipelines and ITSM systems. Monitor performance and ensure high availability, security, and compliance. Required Skills: VMware vSphere, ESXi, vCenter, vRealize Suite (vRA/vRO) PowerCLI, PowerShell, Terraform, Ansible Automation & orchestration workflows Scripting and More ❯
platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯
london (city of london), south east england, united kingdom
Capita
platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯
the ServiceNow ecosystem. As a Solution Consultant, you’ll be at the forefront of client engagements, helping organizations unlock the full potential of ServiceNow. Whether your expertise lies in ITSM, HRSD, CSM, SecOps, IRM, or any other module, I want to hear from you! Key Responsibilities: Lead discovery workshops and translate business needs into ServiceNow solutions Design and deliver tailored More ❯
ll work closely with developers, business analysts, and process owners to help drive successful implementations and continuous improvement initiatives. Key Responsibilities: Assist in planning and executing ServiceNow projects (e.g., ITSM, HRSD, CSM, CMDB, etc.) Support sprint planning, and daily stand-ups in Agile or hybrid environments Maintain project documentation including timelines, RAID logs, and status reports Coordinate with internal teams … implementation reviews and lessons learned sessions Experience: 1–2 years of experience in project coordination or administration, ideally in IT or SaaS environments Familiarity with ServiceNow platform and modules (ITSM, HRSD, etc.) is a plus Understanding of Agile and Waterfall methodologies Strong communication and organizational skills Proficiency in project management tools (e.g., Jira, MS Project, ServiceNow PPM) Preferred Skills: ServiceNow More ❯
