6 of 6 Customer Service Jobs in Cornwall

Job summary The focus of this post is to act as a front-line analyst working on the CITS CFT Service desk. The Service desk provides a single point of contact for staff, covering operational IT incidents and requests relating to our clinical systems, underpinned by an accurate call logging function. Support is provided to clinical, managerial and … of contact. To ensure that customers are treated professionally and courteously and kept fully informed with updates and progress of their request. To manage any issues reported to the Service desk through to resolution, ensuring that the customer is happy with the outcome. Delivering excellent customer service is at the heart of this role as solving … able to explain sometimes complex technical solutions to user problems over the telephone, using non-technical language and be able to communicate effectively with staff at all levels within customer organisations. Ability to interpret and clarify user problems in simple terms. Good written communication skills, required to deal with customers via the portal and email, ensuring expectations are managed More ❯

Service Desk Engineer – Hybrid (2 days/week in St Ives, Cambridgeshire) Up to £35,000/year We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking … environment. What you’ll bring: Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN) Excellent communication and customer service skills Ability to problem-solve, prioritise, and adapt in a busy More ❯

Service Desk Engineer – Hybrid (2 days/week in St Ives, Cambridgeshire) Up to £35,000/year We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking … environment. What you’ll bring: Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN) Excellent communication and customer service skills Ability to problem-solve, prioritise, and adapt in a busy More ❯

to our positions. Learn more about us here. Reporting to the Senior IT Manager, the Junior Onsite IT Desktop Support Engineer is responsible for the maintenance of the IT Service Desk; resolving issues, fixing faults, documenting calls, prioritizing as required, and escalating necessary calls to third line, to ultimately oversee the successful and expedient resolution of all calls. The … remotely. Escalate complex problems when necessary. System Maintenance & Deployment: Build and deploy new laptops, test application compatibility, perform software updates, and assist with maintaining infrastructure (servers, networks, systems). Service Desk & User Support: Manage and resolve service desk calls, administer user accounts, document and follow IT processes, and communicate effectively with users while ensuring SLA compliance. Asset & Lifecycle … to support overall IT operations. The essential requirements of the job include: Up to 3 years of experience in IT support, 1st/2nd Line roles, or SLA-driven service desks Strong troubleshooting skills with knowledge of Windows OS, Active Directory, Office 365, and tools like Intune, CrowdStrike, or SCCM Excellent communication and customer service skills, with More ❯

LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.) Experience with onsite/offsite backup products and storage (including cloud storage) Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: My client working are a managed service provider currently looking … for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a More ❯

We help our clients achieve transformation by combining technology, process, and people in a way that’s personal, professional, and practical. Our clients trust us because we’re consistent, customer-focused, and always a safe pair of hands. If you’re someone who takes pride in doing things properly, stays calm under pressure, and enjoys making technology work for … across the business of the various software and hardware technologies supported and implemented by ILUX. Be responsible for own personal development. Demonstrate efficient management of own workload. Demonstrate excellent customer service at all times. Key Skills: Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT More ❯