15 of 15 Customer Experience Jobs in County Antrim

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

Support Lead – Dynamics 365 Business Central Remote Salary between 50-60k (BC Partner Customer Experience + Functional Expertise) I'm working with a growing Microsoft Dynamics 365 Business Central partner who are looking for a Support Lead to take ownership of their customer support function … ensure clients receive a first-class experience throughout their ERP journey. This role suits someone who is both functional in BC and customer-focused, with the ability to manage support analysts, handle escalations, and build strong relationships with end-users. What you'll be doing Leading ...

Italian Customer Support Specialist Belfast VR Hub | Full-time | £27,019.20 + perks Step into the world of virtual reality and help users get the best possible experience from cutting-edge VR tech. This role is based on-site at our Belfast VR Hub (BT1) and involves supporting … Monday-Sunday Salary: £27,019.20 per year + additional perks and benefits Languages: C1 Italian + B2 English What you'll be doing: Italian Customer Support Specialist As part of our social support team, you'll be right at the heart of the online VR community answering questions, solving ...

German Customer Support Specialist Belfast VR Hub | Full-time | £28,017.60 + perks Step into the world of virtual reality and help users get the best possible experience from cutting-edge VR tech. This role is based on-site at our Belfast VR Hub (BT1) and involves supporting … Monday-Sunday Salary: £28,017.60 per year + additional perks and benefits Languages: C1 French + B2 English What you'll be doing: German Customer Support Specialist As part of our social support team, you'll be right at the heart of the online VR community answering questions, solving ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

uncover the real business problem Framing success in terms of value. For example higher revenue, lower cost, reduced risk, increased efficiency or better customer experience Translating business goals into a clear roadmap of data and AI work that everyone can understand Advising clients when … whole team can deliver more value Representing the company professionally in client meetings and at industry events What we are looking for Experience Around 3 to 6 years of experience shipping ML or GenAI solutions into production A track record of seeing projects through from discovery to delivery ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

client are looking for a skilled CRM & Data Business Analyst with proven experience in Marketing to join there growing digital and data team. This role will act as a bridge between business stakeholders, data teams, and technical delivery, ensuring our CRM and marketing platforms are optimized to drive engagement … Gather, analyze, and document business requirements for enhancements and integrations within Marketing. Support the design and rollout of marketing automation campaigns, segmentation strategies, and customer journeys. Work closely with marketing teams to optimize lead management, customer engagement, and campaign analytics. Translate business needs into functional specifications and ensure ...

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Required Qualifications Bachelor's or Master's degree in Data Science, Computer Science, Information Systems, or a related field. 7+ years of hands-on experience in data engineering, data modeling, data architecture, or analytics. Expertise in SQL, entity-relationship modeling, and dimensional data modeling. Experience with relational ...

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … apply best practices across Dev, Runtime, and vendor teams. Support Kafka–based eventing and MongoDB–backed services as needed. Basic qualifications 2–4 years' experience in DevOps/SRE/Platform Engineering with production AWS experience. Experience with CloudFormation and AWS CDK; solid Linux fundamentals and shell scripting. ...

expert for our data platform, owning complex technical escalations end-to-end while keeping customers confident and informed. Partnering closely with Product, Engineering, and Customer Success as a senior technical resource, you will investigate and diagnose platform issues, handle second-line support and escalations, and provide clear, step … most out of features. In this role, your curiosity, structure and communication skills will directly shape our product roadmap and elevate the overall customer experience. This role is remote. Applicants must be based and have unrestricted right to work in the United Kingdom. Relocation and sponsorship are not currently ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role CitNOW Group has rapidly expanded through multiple acquisitions, creating an exciting ...

Role Type: Full-Time, Permanent Launch Your Career in SaaS Account Management Are you early in your career and eager to gain hands-on experience in the fast-paced software and SaaS industry ? Do you thrive on building relationships and learning how great customer experiences drive business success … Associate Account Manager (Junior Account Executive) to support our account management team at ClearCourse. This is a fantastic opportunity to learn the ropes of customer success, client engagement, and commercial growth with training, mentorship, and real-world exposure to software products and clients. What Youll Be Doing: Support senior ...

Time, Permanent Company Overview We are a specialist provider of cybersecurity services, committed to protecting digital assets and maintaining the integrity of client and customer data. Our team uses innovative strategies and advanced technologies to address evolving cyber threats and deliver exceptional service. About the Role As a Client … training and certifications Regular team social events Life cover and sickness cover* Private medical cover* Home working allowance* 5% employer pension contribution Essential Skills & Experience Minimum 24 months in a client-focused role, building lasting, trusted partnerships. Experience conducting quarterly business reviews and managing client feedback processes. Proven ...

rescheduling needs. Manage: After meeting updates with the BDM's and update records when sale closed. Qualifications: B2B lead generation experience. Social media experience i.e. LinkedIn. Excellent verbal and written communication skills to communicate services or products to prospects. Advanced negotiation skills to persuade potential clients to schedule … deal with rejection. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Professionalism and courteousness to create a positive customer experience. What Can You Expect From Our Client A friendly culture that mirrors their proposition to their customers. A fast-growing organisation that defines itself ...