21 of 21 Customer Experience Jobs in County Antrim

information is up to date and in order before applying for this opportunity. Contract type : Permanent – Full Time Our team We’ve an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You’ll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You’ll also take the reins on our marketing and customer communication technology platforms, ensuring they’re seamlessly integrated across systems, platforms, and business units. You’ll be the lead for all things customer experience platforms—bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you’ll be … doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing teams to deliver personalised, data-driven More ❯

never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of the Community Delivery Manager is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

technology to support BT's new IT architecture. Based on agile engineering, DevOps, and cloud-native principles, these software platforms offer a comprehensive set of business capabilities across eCommerce, customer relationship management, quoting, product catalogue, orchestration, service assurance, and IDAM. Your focus will be on developing API-driven integrations for the new IT, supported by Microservices, to underpin core … solutions design involving multiple components across architectural domains. Integration Key Areas : Knowledge of ReSTful API, Microservices, SOA web services, messaging, and event-driven architectures. Cloud : Good knowledge and work experience in AWS. Strong knowledge of authentication and identity-related technologies and protocols is an advantage - e.g. OIDC, OAuth2. Web Technologies and Containerisation : Proficiency in Java Spring, Docker, Kubernetes, with … a heavy focus on automation and CI/CD practices. Agile Software Engineering : Strong skills and experience in building software in an agile team. User Story Decomposition and Management : Ability to take a complex design and break it down into features, stories, and tasks - working with the Agile SCRUM team to ensure a quality backlog with well-defined acceptance More ❯

role you will be responsible for developing a full stack solution in modernizing the securities lending application. We're looking for someone who: Is experienced and introspective. You have experience developing software products and services across a variety of tools, frameworks, and environments. You recognize your strengths and also know when to reach out for help Is passionate. You … to partner across departments to get things done Wants to make an impact. You're looking to do amazing work. You're all about using technology to improve the customer experience and affect the company's bottom line, but also want to mentor and coach those within your team What you will do all day: Owns the end … to a desk slinging lines of code. The skills you'll need to succeed: BA, BS, MS in Computer Science, Engineering or related technology field. 2-4 years of experience in software testing or development Proven experience in at least one modern language (Golang OR Java). Experience using and/or designing with RESTful APIs/ More ❯

needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. … Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for optimal through-life cost and customer experience Provide expert advice to identify and develop transversal enablers and capabilities. Provide expert solutions to long-term or through-life support bids and programmes into customers, internal bid and/or programme managers. The … within these and allied areas across business segments. Core Tasks and Responsibilities Own and deliver complex service solutions Look for value creation outside the companies' boundaries and adopt the customer's perspective Leading as service solution architect shaping opportunities with clients, capture leads, programme managers and bid teams in order to create a winning solution that supports the value More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … cross-functional teams, develop and maintain architecture artifacts, provide expertise in resolving technical issues, and stay up-to-date with industry regulations and best practices. Responsibilities: Strong knowledge and experience in areas such as Policy Admin System, UW Workbench, L&P, Personal Lines Proven track record of designing and developing enterprise-level architecture solutions that align with business goals More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … performance and resolve technical issues. Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

for building and managing web applications that are used by Contact centre agents and retail staff. We also build automated solutions to service our customers from faults, ordering, billing, customer comms and product tooling. We use industry leading technologies to deliver brilliant experiences to our user base of over 20k agents that service 30 million customers. You would be …/tutoring and mentorship seriously. You'll have the chance to work in an area of BT that matters greatly to our customers, implementing change that will greatly improve customer experiences. What you'll be doing Design, build, and maintain scalable platform infrastructure Work with cloud technologies (AWS, Azure) to ensure performance and cost-efficiency Maintain infrastructure as code … using tools such as Pulumi Automation & Tooling Develop and manage CI/CD pipelines and container orchestration solutions Evaluate and implement tools to improve developer experience and platform stability Introduce new tools or services to enhance infrastructure and operations Reliability & Monitoring Ensure security, reliability, and observability across platform components Monitor system health, capacity, and performance; troubleshoot cross-environment issues More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in Cyber Security … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this … is the place to grow. We believe attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform More ❯

Company description: ClearCourse Job description: Location: Belfast (Hybrid Working Available) Salary: Competitive + Commission + Benefits Role Type: Full-Time, Permanent Drive Customer Success with Innovative Software Solutions Are you a customer-focused Account Manager with a passion for technology and building long-term client relationships? Are you experienced in managing software or SaaS accounts and ready to … paced team thats making a real impact? Were looking for a Software Account Manager to join our Belfast-based team and help strengthen and grow relationships with our core customer base. This is a client-facing, high-impact role where youll ensure our customers gain maximum value from our solutions, drive upsell opportunities, and shape their long-term success. … with their business needs Identify and act on upsell and cross-sell opportunities , contributing to revenue growth Work cross-functionally with Sales, Product, and Support to deliver a seamless customer experience Deliver product demonstrations, training, and webinars to maximise product adoption Monitor account health, identify risks, and proactively resolve challenges Lead contract renewals and negotiations , maintaining long-term More ❯

wholesale operations across both the Republic of Ireland and Northern Ireland. This role involves working closely with senior stakeholders to define and deliver a robust IT strategy that enhances customer experience, drives operational efficiency, and supports long-term business growth. Key Responsibilities Strategic Partnership: Collaborate with wholesale and retail teams to identify technology needs and opportunities, including in … store innovations. Technology Leadership: Define and implement IT strategies that align with business goals and enhance the wholesale customer journey. Project Delivery: Lead the successful delivery of complex IT projects, ensuring they are on time, within budget, and aligned with business priorities. Innovation & Improvement: Identify and implement scalable technology solutions that improve efficiency and performance. Stakeholder Engagement: Communicate effectively … budgets and resources to ensure sustainable and cost-effective technology investments. Emerging Tech: Evaluate and adopt new technologies that support long-term business objectives. Essential Criteria 10+ years of experience in IT leadership roles, with a strong track record of delivering impactful technology projects. Proven ability to translate business needs into technical solutions. Strong leadership and collaboration skills, with More ❯

wholesale operations across both the Republic of Ireland and Northern Ireland. This role involves working closely with senior stakeholders to define and deliver a robust IT strategy that enhances customer experience, drives operational efficiency, and supports long-term business growth. Key Responsibilities Strategic Partnership: Collaborate with wholesale and retail teams to identify technology needs and opportunities, including in … store innovations. Technology Leadership: Define and implement IT strategies that align with business goals and enhance the wholesale customer journey. Project Delivery: Lead the successful delivery of complex IT projects, ensuring they are on time, within budget, and aligned with business priorities. Innovation & Improvement: Identify and implement scalable technology solutions that improve efficiency and performance. Stakeholder Engagement: Communicate effectively … budgets and resources to ensure sustainable and cost-effective technology investments. Emerging Tech: Evaluate and adopt new technologies that support long-term business objectives. Essential Criteria 10+ years of experience in IT leadership roles, with a strong track record of delivering impactful technology projects. Proven ability to translate business needs into technical solutions. Strong leadership and collaboration skills, with More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths, including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

Competitive + Bonus + Benefits Role Type: Full-Time, Permanent Launch Your Career in SaaS Account Management Are you early in your career and eager to gain hands-on experience in the fast-paced software and SaaS industry ? Do you thrive on building relationships and learning how great customer experiences drive business success? Were looking for an Associate … Account Manager (Junior Account Executive) to support our account management team at ClearCourse. This is a fantastic opportunity to learn the ropes of customer success, client engagement, and commercial growth with training, mentorship, and real-world exposure to software products and clients. What Youll Be Doing: Support senior team members in managing a portfolio of software clients Help prepare … client communications, meeting summaries, and follow-up actions Coordinate product demos, training sessions, and webinars Learn how to identify customer needs and gather product feedback Work closely with sales, support, and product teams to deliver a seamless client experience Maintain accurate CRM records and track client touchpoints Monitor basic account health metrics and flag issues to the team More ❯

tooling through to code quality and delivery practices. You'll take ownership of key decisions, partner closely with product and design, and lead a team of engineers working across customer experiences and on-device data capture. You'll also help evolve the technical roadmap, contribute to engineering-wide improvements, and act as a mentor and coach for other developers. … It's a role that blends deep technical skill with strategic thinking, product insight, and a genuine drive to create a seamless user experience at scale. iOS Tech Lead - Key Requirements: Extensive commercial experience in iOS engineering, ideally with time spent in Lead or Principal roles Strong proficiency in Swift and modern iOS frameworks (e.g. SwiftUI, UIKit), with … scalable SDKs and architecting complex mobile systems Deep understanding of software design patterns, performance optimisation, and secure mobile development Comfortable guiding technical direction and setting development standards across teams Experience leading engineers through mentoring, technical reviews, and collaborative delivery Confident working across functions with product managers, designers, and backend teams A product mindset and passion for improving the developer More ❯

tooling through to code quality and delivery practices. You'll take ownership of key decisions, partner closely with product and design, and lead a team of engineers working across customer experiences and on-device data capture. You'll also help evolve the technical roadmap, contribute to engineering-wide improvements, and act as a mentor and coach for other developers. … It's a role that blends deep technical skill with strategic thinking, product insight, and a genuine drive to create a seamless user experience at scale. iOS Tech Lead - Key Requirements: Extensive commercial experience in iOS engineering, ideally with time spent in Lead or Principal roles Strong proficiency in Swift and modern iOS frameworks (e.g. SwiftUI, UIKit), with … scalable SDKs and architecting complex mobile systems Deep understanding of software design patterns, performance optimisation, and secure mobile development Comfortable guiding technical direction and setting development standards across teams Experience leading engineers through mentoring, technical reviews, and collaborative delivery Confident working across functions with product managers, designers, and backend teams A product mindset and passion for improving the developer More ❯

An opportunity to play your part and shape conversational customer experiences - Join Centrica as a Lex Chat Developer (Senior Level) and play a pivotal role in building and evolving our intelligent customer engagement platforms. We're looking for someone with deep experience in AWS Connect, Amazon Lex, and chatbot development. You'll be part of a forward … managing repositories, pipelines, artifacts, code control, and deployments. You'll also use Datadog for observability, and have a strong understanding of security scanning, code quality, and general security awareness. Experience with LaunchDarkly is a plus. About You You're not just technically strong; you're a trusted leader, mentor, and collaborator. You take the initiative to shape solutions and … company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! JBRP1_UKTJ More ❯

An opportunity to play your part and shape conversational customer experiences - Join Centrica as a Lex Chat Developer (Senior Level) and play a pivotal role in building and evolving our intelligent customer engagement platforms. We're looking for someone with deep experience in AWS Connect, Amazon Lex, and chatbot development. You'll be part of a forward … managing repositories, pipelines, artifacts, code control, and deployments. You'll also use Datadog for observability, and have a strong understanding of security scanning, code quality, and general security awareness. Experience with LaunchDarkly is a plus. About You You're not just technically strong; you're a trusted leader, mentor, and collaborator. You take the initiative to shape solutions and … company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! JBRP1_UKTJ More ❯

An opportunity to play your part and shape conversational customer experiences - Join Centrica as a AWS Connect/Lex Chat Developer (Senior Level) and play a pivotal role in building and evolving our intelligent customer engagement platforms. We're looking for someone with deep experience in AWS Connect, Amazon Lex, and chatbot development. You'll be part … managing repositories, pipelines, artifacts, code control, and deployments. You'll also use Datadog for observability, and have a strong understanding of security scanning, code quality, and general security awareness. Experience with LaunchDarkly is a plus. About You You're not just technically strong; you're a trusted leader, mentor, and collaborator. You take the initiative to shape solutions and … company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! JBRP1_UKTJ More ❯

An opportunity to play your part and shape conversational customer experiences - Join Centrica as a AWS Connect/Lex Chat Developer (Senior Level) and play a pivotal role in building and evolving our intelligent customer engagement platforms. We're looking for someone with deep experience in AWS Connect, Amazon Lex, and chatbot development. You'll be part … managing repositories, pipelines, artifacts, code control, and deployments. You'll also use Datadog for observability, and have a strong understanding of security scanning, code quality, and general security awareness. Experience with LaunchDarkly is a plus. About You You're not just technically strong; you're a trusted leader, mentor, and collaborator. You take the initiative to shape solutions and … company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! JBRP1_UKTJ More ❯