26 to 45 of 45 Customer Experience Jobs in County Antrim

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished at modelling ...

ecommerce channels Track performance metrics and provide actionable insights Work closely with internal teams to develop engaging online content Identify opportunities to improve customer experience and conversion rates Support marketplace growth initiatives and digital sales strategies What We're Looking For Qualification in Marketing, Ecommerce, Business … related discipline Previous experience in ecommerce, digital marketing or online retail Strong attention to detail and organisational skills Ability to analyse data and make commercial recommendations Confident communicator with a collaborative approach Desirable Experience Ecommerce platforms such as Shopify Google Ads, Analytics or Meta advertising platforms Online marketplace ...

largest and most critical digital infrastructures. Our Networks Data & AI team transforms vast volumes of network data into insights, products and solutions that improve customer experience, drive operational efficiency and help shape the future of connectivity.We're looking for a Data Science Manager who can combine technical excellence … products that support strategic decision-making across Networks and BT Group.Working with large-scale network datasets to identify opportunities to improve efficiency, performance and customer outcomes.Collaborating with engineering, architecture, product and business stakeholders to deliver end-to-end solutions.Communicating complex technical findings through compelling data storytelling, visualisation and clear ...

fully utilise Lightspeed’s suite of tools. Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships. Negotiate and close agreements, securing favourable … consistently achieving renewal, retention, and growth targets. And a little bit of.... Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR). What you need to bring: Fluency in French Demonstrated success in quota-carrying ...

responsibility for the leadership, performance and continued growth of their Belfast operation. This is a senior leadership position with broad responsibility across people, operations, customer delivery and business performance. Working closely with the CEO and wider executive team, the Site Lead will play a key role in shaping … collaboration across the site. Support workforce planning and organisational design as teams grow. Build a strong culture of accountability, ownership and continuous improvement. Customer & Service Delivery Ensure consistently high standards across customer implementation, service delivery and support. Work closely with customer-facing, product and commercial teams ...

service to large enterprise customers. You will lead a team of Product Support Engineers supporting clients in the US, coordinating responses, and communicating across customer, engineering, and executive levels. Day-to-day, you’ll partner with Product Management, Engineering, and Operations to optimise customer experience, use data ...

fully utilise Lightspeed’s suite of tools. Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long‐term client relationships. Negotiate and close agreements, securing favourable … achieving renewal, retention, and growth targets. And a little bit of ... Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR). What you need to bring: Fluency in German Demonstrated success in quota‐carrying ...

help scale AI-enabled services in a serverless, cloud-first environment. You will develop Java APIs, AWS Lambda functions and microservices that power customer experiences and core business capabilities. You will work in an Agile team, applying TDD and CI/CD practices, and you will connect applications ...

offices across the UK. You will translate complex business challenges into ML/AI solutions and drive end-to-end data products that improve customer experience and operational efficiency. You will guide the design and delivery of innovative AI initiatives, collaborate with engineers and product teams, and communicate ...

automation with Robotics and Artificial Intelligence. At Aflac Northern Ireland we are utilising Pega to develop smart technology solutions that will directly improve our customer experience. And if Pega is not something you have commercial experience with, we will provide full training and certification … will be the first step of a continuous learning journey at Aflac Northern Ireland! What you’ll be doing Delivering high-quality, tested, secure customer-centric solutions using the Pega platform Integration of different technical components (web, API, database, UI, etc) to develop full-stack capabilities for Pega solutions ...

stakeholders across the business. You’ll provide technical leadership across major change programmes, product launches, platform integrations, and configuration assurance activities, ensuring card products, customer journeys, regulatory requirements, and operational processes are implemented accurately, safely, and compliantly. Working closely with partners such as FIS, you’ll lead complex … initiatives, guide configuration delivery, and use your problem-solving expertise to minimise customer impact and operational risk while ensuring the platform continues to perform reliably for our members. To succeed, you’ll bring extensive hands-on experience of the TSYS TS2 platform within card payments, card processing ...

business cases that help Product and Technology prioritize longer-term solutions. What you need to bring: We're looking for a candidate who has experience with the following: 7+ years in business analysis, process improvement, operations, implementation, or product operations. A track record leading complex cross-functional projects from … Financial services, fintech, payments, lending, or insurance - or another complex, regulated operating environment. Commerce, e-commerce, point-of-sale, or marketplace experience. Hands-on experience with workflow, case-management, or process-automation platforms. SQL, business-intelligence tools, or data modelling. Experience evaluating or deploying AI-enabled solutions ...

Marketing Specialist Belfast Competitive Salary Are you a creative, commercially minded digital marketer who gets excited about e-commerce, data, websites and creating exceptional customer experiences? Our client is seeking an inspiring E-Commerce & Digital Marketing Specialist to join their growing team and play a key role in shaping … potential and drive meaningful commercial growth. This is a hands-on, varied and commercially focused role combining e-commerce management, digital marketing, website optimisation, customer acquisition, content, social media and digital product development. You will have the opportunity to influence the digital customer journey, identify new revenue opportunities ...

Marketing Specialist Belfast Competitive Salary Are you a creative, commercially minded digital marketer who gets excited about e-commerce, data, websites and creating exceptional customer experiences? Our client is seeking an inspiring E-Commerce & Digital Marketing Specialist to join their growing team and play a key role in shaping … potential and drive meaningful commercial growth. This is a hands-on, varied and commercially focused role combining e-commerce management, digital marketing, website optimisation, customer acquisition, content, social media and digital product development. You will have the opportunity to influence the digital customer journey, identify new revenue opportunities ...

consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...

Rapid7, we believe exceptional customer experiences start with operational excellence behind the scenes. As an Order Management Specialist, you'll play a critical role in supporting our global sales organisation by ensuring customer transactions are processed accurately, efficiently, and with minimal friction. Working at the intersection of sales … finance, legal, IT and customer success, you'll help turn complex contracts into seamless customer outcomes while contributing to the scalability and growth of a fast-paced, mission-driven business. About the Team Rapid7’s Order Management Team is responsible for processing orders and working closely with sellers ...

Aflac is building the specialist capability required to move AI from experimentation into scaled business impact. These roles will help transform customer and employee experiences, strengthen our enterprise AI, cloud and data foundations, and embed AI throughout the software development lifecycle so our teams can deliver better solutions faster … interested in serverless architecture, modern platforms and AI-enabled products. You will work as part of an Agile team building APIs, microservices and customer-focused features. You will work on practical engineering problems that support real customer experiences. You will use Java, AWS and modern development practices ...

will act asthe bridge between business operations and technology, working closely withdepartmental leaders to understand challenges, identify opportunities anddeliver transformation initiatives that improve efficiency, customer experienceand commercial outcomes. Rather thanbuilding technology solutions yourself, you will focus on setting priorities,coordinating stakeholders, managing delivery partners and ensuring investmentsgenerate measurable business … transformation planning. Help define the futuretechnology operating model and long-term strategy About You We're interestedin people who combine strong commercial awareness with experience leadingchange and transformation programmes. You may currentlybe working as a: Digital TransformationLead Business Transformation Manager Technology Business Partner Head of Business Systems Change & Transformation ...

technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Join Ciena as a Customer Success Advocate (CSA) EMEA Services and Transform Customer Experiences! Are you passionate about building lasting customer relationships, driving world‐class experiences, and ensuring smooth … service delivery? At Ciena, we are looking for an energetic and relationship‐driven individual to join our team as a Customer Success Advocate. Be the key driver of retention, loyalty, and growth for our top customers while contributing to the future of communications. How You Will Contribute Conduct formal ...

Germany GmbH is seeking an experienced Customer Success Leader in Belfast, Northern Ireland. The role involves leading a team to support farms in deploying the CattleEye product, ensuring successful customer onboarding and retention. Your responsibilities include managing client relationships, delivering training, and analyzing data to enhance customer experiences. A background in agriculture and customer success is preferred. Join us in supporting farm businesses and animal welfare. #J-18808-Ljbffr ...