4 of 4 ITSM Jobs in County Antrim

timeframes. Essential Skills & Experience: Proven experience managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder management skills. Ability to perform effectively under pressure in high-stakes situations. Desirable Attributes: Proactive mindset with More ❯

demonstrate the value of services delivered and track improvements over time. Ownership of customer documentation such as operations handbooks, service contracts and general customer data updates in Ultima’s ITSM solution. Understand clients' business objectives and IT needs, ensuring services align with their strategic goals. Ownership of or input into all assigned customer queries, service actions, escalations, and complaints. Supporting More ❯

Required Skills & Experience: Strong Major Incident Management background in a fast-paced IT environment. ITIL v3 or v4 certification is essential. Hands-on experience with BMC Remedy or similar ITSM tools. Excellent communication, coordination, and decision-making skills. Ability to remain composed and focused under pressure. This Role Is 100% Onsite You'll be working alongside our technical and service More ❯

a range of IT issues supporting staff, students, and visitors. Responsible for troubleshooting and solving escalated issues and will promptly action incidents and service requests assigned via our IT Service Management tool, ensuring appropriate updates and call management is prioritised. Essential Criteria 2nd line support experience Experience working with IT Service management tools Technical support experience If you meet the More ❯