7 of 7 ITSM Jobs in County Antrim

and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader. Working More ❯

patching policy and scheduling of changes. Manage and maintain Windows server environment Troubleshoot and fix Server system application-related issues, recording all troubleshooting steps and information in the IT Service Management tool. Manage and maintain Windows Server Services, such as Active Directory, DNS, DHCP and certificate services. Providing advanced technical support to other department teams Ensure all systems and services More ❯

across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket. Respond to and More ❯

system for factory torque tooling integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing and resolving issues across More ❯

support, with demonstrable experience in a 3rd line or senior technical role. In addition, you will also have: • 3rd Level qualification in IT or Computing (an advantage) • Experience with ITSM tools (e.g., ServiceNow). • Excellent troubleshooting and problem-solving skills. • Strong communication and interpersonal skills. • ITIL certification (Foundation or higher) preferred What you will be doing: • Line management of a More ❯

VMware/Hyper-V), and enterprise applications. Understanding of identity management, Google Workspace, and Office 365 environments. Experience managing a team in a technical or operational environment. Experience with ITSM tools (e.g., ServiceNow). Desirable Skills Experience with cloud platforms such as Azure or AWS. ITIL certification (Foundation or higher). 3rd level qualification in IT or Computing. Experience in More ❯

incidents and contribute to ongoing process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities: Lead major incidents from start to finish Assign and More ❯