and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incidentmanagement requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »
collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incidentmanagement requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »
Employment Type: Contract
Rate: £32000 - £38000/annum 3% pension+28 days holiday
collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incidentmanagement requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »