4 of 4 Incident Management Jobs in County Antrim

Scopely is looking for a Director of Release Management to join our Monopoly GO game!. This can be an hybrid role based in Barcelona or Seville (Spain) or remote from US, Canada, UK, Portugal or Ireland. This leader will guide the evolution of an already strong Release Management organization, partnering closely with QA, Engineering, Production, and Incident Management to ensure that every release — client, server, data, and live operations — is predictable, stable, and delivered with excellence. This is not a greenfield function. You will inherit an experienced and capable team, learn how our systems work ...

other infrastructure components Contribute to the development and assurance of design documentation and to the selection of appropriate applications and tools Assist in incident management, working with technical teams to resolve disruptions quickly and effectively Attend design and other relevant technical forums and meetings as required There ...

cause analysis and assist in implementing service improvements. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, covering monitoring, call handling, and incident management. Provide procedural guidance to ensure consistent service delivery and operational standards. Support the resolution of service incidents and assist team members to develop … their technical and operational capability. Manage escalations for major incidents and liaise with senior management when required. Contribute to staff development, performance reviews, and internal training initiatives. Drive continuous improvement efforts and ensure SLA compliance with a target of 95%+ resolution rates. Oversee operational handovers and ensure outstanding ...

cause analysis and assist in implementing service improvements. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, covering monitoring, call handling, and incident management. Provide procedural guidance to ensure consistent service delivery and operational standards. Support the resolution of service incidents and assist team members to develop … their technical and operational capability. Manage escalations for major incidents and liaise with senior management when required. Contribute to staff development, performance reviews, and internal training initiatives. Drive continuous improvement efforts and ensure SLA compliance with a target of 95%+ resolution rates. Oversee operational handovers and ensure outstanding ...