Implementation Engineer - EMEA Nucleus is seeking an Implementation Engineer in the EMEA region to join our Customer Success organization that supports customer onboarding and implementation projects. Implementation Engineers are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus Implementation team is … d love to welcome you aboard. What You Will Do Work closely with the sales team to conduct smooth transitions from pre- to post-sale phase Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and other scripts More ❯
industry. You'll work alongside seasoned professionals and cross-functional teams to deliver a world-class customer experience, help drive service adoption, and support the full service lifecycle from onboarding through ongoing support. What You'll Do Customer Onboarding & Engagement : Support the onboarding of new customers, aligning expectations and ensuring a smooth experience. Relationship Building : Build trusted relationships with customer More ❯
identified issues. Conducting in-depth supplier IT risk assessments by reviewing supplier answers to the cyber supplier questionnaire, documenting controls and identifying gaps and inconsistencies. Developing a new, streamlined onboarding process using workflow automation, rules, formulas, and interactive questionnaires, significantly reducing onboarding time and automating third-party vendor risk profiling. Conduct internal scoping assessments with business and project owners to More ❯
Support, you'll own and scale Cloudsmith's support engineering function, making it fast, efficient, and customer-focused. As part of the broader Customer Success team, which works across onboarding, adoption, and long-term value delivery, you'll ensure developer experience is at the heart of that story. You'll help our customers manage and scale their software supply chain … built by developers, for developers - support and tooling are core to that experience. You'll lead the teams that solve problems, build tools, and power the customer journey from onboarding to long-term success. You'll play a critical role in shaping how we support enterprise customers at scale, ensuring they receive world-class assistance and technical enablement. From resolving More ❯
role in driving operational excellence, retention, and engagement. The Opportunity This is a people-centric and fast-paced position where you will take ownership of the contractor lifecycle, from onboarding to offboarding. Acting as a trusted point of contact, you will ensure our contractors feel supported, valued, and fully engaged during their assignments. In addition to contractor care and compliance … that enhance both contractor satisfaction and internal efficiency. Key Responsibilities Contractor Care & Compliance Serve as the dedicated contact for all active contractors, ensuring a responsive and professional experience. Manage onboarding processes including document collection, compliance checks, and timesheet training. Conduct regular contractor check-ins to gather feedback, address concerns, and proactively resolve issues. Collaborate with recruiters on contract extensions, timesheet More ❯
