10 of 10 Service Management Jobs in County Antrim

attend meetings and fulfill the full range of duties and responsibilities.JOB DESCRIPTIONPost: Head of ICT SupportReports to: Director – Digital Technology ServicesStaff - 60 LEADERSHIPHeads of Service are responsible for working flexibly and collaboratively with the relevant Chief Officer and Directors to provide leadership to the EA’s services and functions. … Heads of Service are responsible for overseeing the delivery of high-quality, efficient services; ensuring alignment across directorates; leading service improvement initiatives; and contributing to corporate programmes and projects.These positions demand demonstrated expertise in leadership and effective collaboration to ensure that our services enable schools to achieve optimal ...

strategic direction for technology across Simon Community and translate that vision into a practical, achievable roadmap. Working closely with the Board, Senior Management Team and colleagues across the organisation, you will assess Simon Community's current digital capability, identify priorities and lead meaningful organisation-wide improvement. Your remit will … collaboration tools. Improving the reliability, security and integration of core systems. Strengthening data governance, reporting and organisational insight. Setting the direction for IT service delivery and holding external suppliers accountable for quality, performance and value. Building digital confidence and supporting colleagues through change. Identifying responsible opportunities to use automation ...

depth and breadth of experience across a range of technology disciplines, utilising industry best practices, processes, resources, tools and accelerators in project and programme management, and vertically integrated governance with our world class technology delivery focussed PMO. This fundamentally underpins the delivery of cost optimised, stable, progressive IT infrastructure … delivery and complex systems integrations supporting business growth. Our “Agile in a Box” service offering quickly establishes a delivery model using a combination of EY Accelerators, methodologies and Agile industry frameworks and toolsets enabling accelerated digital adoption as part of wider waterfall programmes & projects. Main services of our Technology ...

Manager, Technical Services FrontlineLocation - Windsor, UKType of Work - OfficeRole OverviewThe Technical Services Frontline Manager leads the frontline team, ensuring exceptional customer service and adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies, process … opportunities for advancementBuild team resilience by promoting a collaborative and supportive environment where employees feel valued, heard, and motivated to growOperational Oversight Oversee daily service desk operations, ensuring requests and incidents are resolved promptly and SLAs are consistently metMonitor ticket queues, call metrics, and customer feedback to ensure high ...

/ITSM best practices. Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes. Coordinate local technology projects, office support activities, and regional service delivery initiatives. Essential Experience & Skills Proven leadership experience within End User/Desktop Support environments. Strong technical knowledge of Windows environments, Microsoft Office, Active … Directory, SCCM/App-V, and end-user hardware. Experience working in large, fast-paced, business-critical organisations. Strong understanding of ITIL-aligned service management processes. Excellent stakeholder management, communication, and customer service skills. Desirable Experience Experience within financial services, investment banking, or trading environments. Exposure ...

World-Class Teams. One Expert at a Time. Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation? At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With … excellence, we empower businesses around the globe to optimise their subscription investments and drive sustainable growth. Join us in our mission to revolutionise subscription management and make a meaningful impact on the way businesses access and utilise critical information. At TRG Screen, your talent and ambition will find ...

initiatives. What's in it for you? Immediate start £750 per day Free parking on site About you Holds a relevant Programme/project Management qualification Proven project management and leadership skills and good knowledge of business analysis, infrastructure provision, system development and IT Service management Excellent planning, communication and presentation skills Expert in project quality management Business case development and benefits realisation experiencePrinciples, methods, techniques and tools for the preparation and monitoring of budgets to minimise costs and ensure cost-effectiveness Principles, methods, techniques and tools for the effective management ...

continuous improvement. Key Responsibilities Solution Delivery & Functional Expertise Lead full lifecycle Business Central Implementations Analyse and document business requirements across finance, supply chain, manufacturing, service management and warehousing Configure core Business Central Develop functional specifications for integrations and customisations in collaboration with technical teams Client Engagement Facilitate workshops … hyper-care, troubleshooting and root-cause analysis Lead enhancement projects and continuous improvements Delivery & Leadership Support Project Managers with scoping, estimation, planning and risk management Participate in solution reviews and design approvals Promote & share best practices Collaborate closely with technical consultants, developers and client service teams Mentor junior ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

consultants. Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors. 2. Knowledge Base & Prompt Lifecycle Management Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in Amazon Bedrock Knowledge Bases and Amazon OpenSearch Service … related field. Master’s degree is a plus! Experience: 3–5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows. Cybersecurity Foundation: Working knowledge ...