26 to 39 of 39 ITIL Jobs in Derbyshire

projects and firewall policy management. Hands-on experience within Algosec implementation projects. Excellent stakeholder management and communication skills. Certifications such as Prince2, PMP, or ITIL are desirable. All candidates will need to go through a background check. Must be eligible to live and work in the UK. Only successful candidates ...

Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning. 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor ...

Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning. 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor ...

infrastructure, systems, and data, ensuring availability and performance. Install, configure, troubleshoot, and maintain enterprise-level hardware and software. Deliver IT services aligned with ITIL best practices. Act as a technical mentor within the ICT Service Delivery Team. Assist with project-based work, system upgrades, and contingency planning. Collaborate with internal … degree or higher national diploma (HND). English and Maths GCSE (Grade A*-C or 9–4). Evidence of continuous professional development. Desirable: ITIL Foundation, Microsoft certifications. Why Join Us? Join us and you will be working in a varied and rewarding role, as part of a supportive team ...

Knowledge of virtual machines and cloud-based infrastructure. Experience with collaboration and communication tools such as Cisco Webex and Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools (Jira & Confluence). Understanding of compliance standards such ...

direction, and manage trade-offs effectively. Excellent stakeholder engagement and communication skills. Track record of mentoring and developing technical teams. Relevant certifications (e.g. TOGAF, ITIL, BCS) would be advantageous. What's in It for You: Opportunity to lead high-value digital programmes within a major organisation. Flexible working options, including ...

direction, and manage trade-offs effectively. Excellent stakeholder engagement and communication skills. Track record of mentoring and developing technical teams. Relevant certifications (e.g. TOGAF, ITIL, BCS) would be advantageous. What's in It for You: Opportunity to lead high-value digital programmes within a major organisation. Flexible working options, including ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

their full potential. Role Summary You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support … networks, hardware, and software, be able to demonstrate an excellent understanding of both software and hardware troubleshooting methodology Manufacturing Processes and Systems Incident Management ITIL Processes Working amongst multi-vendor IT environments OEM engagement Windows hardware, software and networking troubleshooting Advanced troubleshooting of Windows based software, hardware and network troubleshooting ...

following a recent operating model change towards a single, modern, high-performing centralised IT function. This role specifically is to shape and lead an ITIL-aligned group IT Service Operations capability, across IT Support, Service, Infrastructure, Platforms and On-site support. The Service Operations operating structure has not yet been … Service Operations function. Operational governance Standardisation of service tooling into a single Group instance. Vendor leadership and optimisation. Continuous service improvement and innovation using ITIL best practice. Own the Cloud Platforms strategy (currently hybrid cloud, predominently AWS). The Person Senior IT Service Operations leader in a complex, multi-region ...

following a recent operating model change towards a single, modern, high-performing centralised IT function. This role specifically is to shape and lead an ITIL-aligned group IT Service Operations capability, across IT Support, Service, Infrastructure, Platforms and On-site support. The Service Operations operating structure has not yet been … Service Operations function. Operational governance Standardisation of service tooling into a single Group instance. Vendor leadership and optimisation. Continuous service improvement and innovation using ITIL best practice. Own the Cloud Platforms strategy (currently hybrid cloud, predominently AWS). The Person Senior IT Service Operations leader in a complex, multi-region ...

point for major incidents, leading resolution and stakeholder communications through to closure. Building trusted, long-term relationships with customer and internal senior stakeholders. Leading ITIL-aligned processes across incident, problem, change, and service request management. Managing service risks, breaches, and improvement plans with confidence and commercial awareness. Producing and presenting … bring Strong experience in SAP AMS/Managed Services service delivery. Proven leadership across complex support environments with multiple stakeholders. Solid working knowledge of ITIL-based service delivery, ideally with certification. Experience transitioning customers into SAP Managed Services. Confidence operating at senior stakeholder and leadership level. Excellent communication, relationship-building ...

point for major incidents, leading resolution and stakeholder communications through to closure. Building trusted, long-term relationships with customer and internal senior stakeholders. Leading ITIL-aligned processes across incident, problem, change, and service request management. Managing service risks, breaches, and improvement plans with confidence and commercial awareness. Producing and presenting … bring Strong experience in SAP AMS/Managed Services service delivery. Proven leadership across complex support environments with multiple stakeholders. Solid working knowledge of ITIL-based service delivery, ideally with certification. Experience transitioning customers into SAP Managed Services. Confidence operating at senior stakeholder and leadership level. Excellent communication, relationship-building ...