2 of 2 Mac OS Jobs in Dorset

least 2 years experience in an IT Helpdesk environment using a PSA/ITSM tool Strong knowledge of Microsoft 365 and Windows/MacOS environments Experience supporting server technologies (Active Directory, DNS, DHCP, Group Policy) Understanding of networking fundamentals (LAN, VPNs, routing, connectivity) Experience with remote support and monitoring ...

events and rewards As a Support Engineer, your responsibilities will include: Troubleshooting and resolving helpdesk incidents across multiple technologies Supporting users across Windows and macOS environments Administering and supporting Microsoft 365 services Escalating complex issues to senior engineers or third parties when required Maintaining technical documentation and knowledge base … least 2 years’ experience within an IT helpdesk or technical support role Strong knowledge of Microsoft 365 and core services Experience supporting Windows and macOS operating systems Understanding of Active Directory, DNS, DHCP and Group Policy Familiarity with networking concepts such as VPNs, routing and switching Confident communication skills ...