10 of 10 Problem Management Jobs in Dorset

improvement in a hybrid, tech-enabled environment. 🧭 About the Role As the Technical Operations Lead, you’ll oversee 3rd–4th line support , lead on problem management , optimise Zendesk (moving to ServiceNow) , and manage a team of 8 support engineers . You'll also play a key role in … Work With VMware | Azure Cloud | Zendesk → ServiceNow | Intune | Microsoft 365 | Exchange | SQL | Firewalls | Web Proxy | Windows 📌 Key Responsibilities Own 3rd–4th line incident and problem management Lead and optimise Service Desk operations Manage the Configuration Management Database (CMDB) Guide the onsite support team and serve as a … senior escalation point Oversee device management via Intune Drive improvements across software lifecycle and user experience Ensure strong cross-functional collaboration Implement ITIL-aligned performance tracking and documentation 👤 What We’re Looking For ITIL v4 certified (essential) Proven leadership in an IT support environment Expertise in ITSM tooling (Zendesk More ❯

independently resolving tickets within SLAs, managing L3 support and escalations, ensuring high customer satisfaction, and driving service improvement initiatives. Key responsibilities include incident/problem management, mentoring junior staff, maintaining documentation, and ensuring compliance with quality and security standards. Key Skills: Information Security Cybersecurity Technical Architecture Incident & Problem Management SLA Adherence Service Improvement Team Mentoring Knowledge Base Management Apply now More ❯

alignment between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and … change management Maintain strong relationships with NHS customers and ensure SLAs/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven … fast-paced environment A strong background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology Apply Now More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it has enough capacity … from Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server … infrastructure, networking. Desirable: PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA More ❯

days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge … base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and More ❯

and are recruiting for application support Engineers. You will be working within a fantastic team who are responsible for the support and investigation and management of support tickets, resolve where possible and triage issues, ensuring tickets are processed and resolved adhering to customer SLAs and high service quality. Within … this role there will be occasional on site visits so driving license and access to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application … environments Understanding/experience of technical language XML/CSV/JSON/SQL Experience with BI tools Experience with Jira/Zendesk Supplier management Business to Business customer service experience. More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities … Responsible Financial Budgeting for all on-premises hosted services. Site level Procurement Site Risk Management Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an … audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Change management approval site level responsibility. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling More ❯