2 of 2 Service Management Jobs in Dorset

platforms Leading on system upgrades, migrations and wider technical projects Taking ownership of IT security, data protection and disaster recovery planning Managing and improving service desk processes, including ticketing and workflows Working with third-party suppliers and managing contracts and performance Supporting and mentoring a small T team, helping … infrastructure role Solid knowledge of Microsoft technologies (Azure, Microsoft 365, Windows Server, Intune) Good networking knowledge (firewalls, switches, VLANs, VPNs, DNS, DHCP Experience managing service management tools (e.g. Jira Service Management or similar) Understanding of IT security, data protection and compliance Comfortable managing projects and balancing ...

activities following the full end-to-end Software Development Lifecycle. Assist in translating business needs into clear user stories and acceptance criteria within requirements management tooling (Jira), supporting sprint planning and backlog grooming. Actively participate in agile ceremonies (sprint planning, stand-ups, retrospectives, reviews) as an engaged team member. … related field (recent graduates or those completing their degree are encouraged to apply). Demonstrable experience of agile product development, using IT service management principles. Strong analytical and problem-solving skills, and the ability to communicate clearly to both technical and non-technical audiences. Familiarity with agile frameworks ...