21 of 21 Customer Service Jobs in East London

user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You’ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network … user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to … IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong More ❯

Line IT Support Engineer Location: South East London Salary: £25,000 - £28,000 per annum Job Type: Full-time, Permanent About the Role: We are seeking a motivated and customer-focused 1st/2nd Line IT Support Engineer to join our IT team based in South East London. This is a great opportunity for someone with a strong foundation … OneDrive) Active Directory and basic Group Policy tasks Basic networking knowledge (IP, DNS, DHCP, VPN). Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP). Excellent communication and customer service skills. A proactive, problem-solving mindset and ability to work independently. Willingness to travel locally to support satellite offices (if required). Desirable (Not Essential): ITIL Foundation More ❯

ensuring that day-to-day teaching, learning, and administrative activities are supported by reliable and well-maintained technology, while also contributing to the Centre’s broader digital infrastructure and service delivery.This role is primarily based in centre (Stratford) 5 days a week.ABOUT THE ROLE To provide end-user support for Study Group systems at the location at which the … role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members and students with incidents and service requests The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and software platforms … but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV system More ❯

company based in central London is currently recruiting a Helpdesk Engineer. In this role, you will be responsible for carrying out a variety of technical and coordination tasks at customer site to meet or exceed customer requirements. The ideal candidate should have excellent communication skills, strong organizational abilities, and proficiency in relevant PC software. Understanding of Japanese culture … skill would be advantageous ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate, (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: On-site at Customer Offices VISA SUPPORT: No BENEFITS: Transportation fee up to zone 6 TYPE: full-time WORKING HOURS: 09:00am - 05:00pm (*)7:30am to 3:30pm when another helpdesk engineer … is on Annual Leave SALARY: up to£32k, depending on experience START: Sep 2025 LOCATION: Central London - On-site at Customer Offices Helpdesk Engineer Main Responsibilities: Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site 1st level troubleshooting of technical issue with end users and assist them More ❯

role and has great potential in a vibrant environment to move up. You will continue to add to a dynamic knowledge base of technical solutions, to ensure that the customer's and organisation's IT infrastructure are as efficient and productive as possible. HOURS OF WORK Your shifts are allocated across the team evenly and will be shared upfront … to 18:15 with a 45min lunch break. KEY RESPONSIBLITIES You will: Assist and direct staff and/or customers where support tickets are raised. Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base. Identify and implement, where … and customers in said use where applicable. Support and maintain software and hardware used in the organisation's day-to-day operations and services. Provide an excellent level of service to our customers, being professional and courteous at all times. In addition to the above there may be other duties to carry out in relation to business/customer More ❯

European Information Technology has been in the retail environment for over 15 years and has a vast portfolio of clients we work with. Our aim is to provide a service to customers meeting their IT needs generally, but also including Installation of network infrastructure, Point of Sale rollouts, Maintenance, Chip & PIN deployments, WiFi and IT procurement. About the Role … warehouse operative, you'll be responsible for all aspects of equipment coming in, tidiness of working environment, stock control and pick, pack and despatch of equipment in line with customer SLA's. Your actions will directly influence the efficiency and cost-effectiveness of the project so attention to detail and accuracy is a must. Reporting into the Warehouse Manager … you are working in accordance with Health & Safety regulations Working on any documentation that may assist with the process to ensure we continue to develop and improve upon our service delivery Answer and redirect all incoming calls and emails as appropriate Update stock system and keep accurate at all times Boxing & labelling of equipment Logging equipment into the stock More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce … New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both More ❯

O ffice Based 5 Days Monday - Friday Key skills: 2nd and Some 3rd Line, Networking and Infrastructure Switches, Routers, Firewalls, VLANS, Access Points, CCTV, Windows, Azure, Intune, Defender, Connectivity, Customer Facing. Must have excellent Communication skills & Customer Service. Any exposure to Ubiquity, Cambium or FortiGate an advantage but certainly not essential. My client is the rapidly growing European … that you have both Networking and Infrastructure skills Ideally suited to an experienced Network and Infrastructure Engineer with expertise in cutting-edge solutions and support who is an excellent customer facing communicator. This is an opportunity to become a key member of a high-profile IT Team across the UK and Europe. You MUST have excellent Communication skills & Customer … training. Office Based 5 Days Monday - Friday Key skills: 2nd and Some 3rd Line, Networking and Infrastructure Switches, Routers, Firewalls, VLANS, Access Points, CCTV, Windows, Azure, Intune, Defender, Connectivity, Customer Facing. Must have excellent Communication skills & Customer Service. Any exposure to Ubiquity, Cambium or FortiGate an advantage but certainly not essential. More ❯

to deliver against identified business objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer stakeholders and Computacenters project team … to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry Lead knowledge sharing activities, and be a regular contributor to team meeting. What youll need Solid … experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following solution areas: cloud management solutions, orchestration solutions, discovery solutions, security operations, governance/ More ❯

of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … and onboarding during your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written … Excellent organisational skills with attention to detail Experience with vendor management systems and platform-based tools Ability to collaborate effectively with colleagues and clients Strong interpersonal skills and a customer-focused approach Comfortable working independently and managing priorities over weekends Benefits : Be part of a great team! Training and development opportunities Annual Bonus: a discretionary cash bonus, depending on More ❯

in approach, systems, and processes, and ensuring that all transformation projects adhere to a strict change control process. Main duties of the job Key Responsibilities:Deliver a client-focused service that promotes excellent customer service and good working relationships.Manage all problems and changes within an ITIL-based framework, including new business planning, Change Advisory Board (CAB), and … the production of management information.Oversee the Configuration Management Database (CMDB) and assess the impact of transformation projects on service delivery.Plan, monitor, and record software license and hardware assets to ensure compliance with vendor contracts.Communicate effectively with a range of internal and external staff, maintaining a professional demeanor and delivering client-focused support in line with Trust values.Lead and motivate … a team, ensuring high standards of service delivery and staff development. About us We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our More ❯

art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Events Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Provide AV Event Support. Carry out all aspects of … the AV service prescribed in Event Function Sheets. Report all service shortcomings affecting Events Team to the AV Events Team Leader. Deliver a high standard of service in accordance with SLAs for the team. Deal with day to day administrative duties and any ad hoc duties assigned by the senior staff. Be fully conversant with H&S … projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/ More ❯

our vast experience in delivering hardware with our portfolio of lifecycle services all underpinned by tooling, people, and processes to keep your people productive and maximise your investments. The Customer Service Design (CSD) team architects all of Computacenters Managed Services Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise. … As part of the Service Architecture team, you will be key in growing Computacenters Managed Services business and driving continual improvement in how we design brilliant services for our customers that enable them to change the world. What youll do Develop creative solutions for managed services tenders in the workplace/device lifecycle/DAAS area that inspire your … customers and colleagues Independently manage solutions within your services and follow prescribed processes to create a coherent solution design Represent Computacenter in customer proposal presentations and contract negotiations, maintaining close contact with them Design solutions independently at the forefront, together with our sales teams, partners, and service units across our company What youll need Extensive experience with IT More ❯

to work in their London office.In this role, you will be responsible for assisting business expansion with UK/European clients, carrying out technical pre-sales tasks, and ensuring customer satisfaction while promoting the company's services.The ideal candidate should have technical expertise in network security, exceptional documentation skills, and the ability to manage customer requirements effectively. TYPE … from Monday to Friday SALARY: up to 48k depending on experience START: ASAP LOCATION: London BENEFITS: Travel fee (up to Zone 6) Pre-sales Specialist Main Responsibilities: Define customer requirements and translate them into technical solutions Create high-level and detailed designs, proposals, and solution architectures Provide technical consultancy and support to their customers during the pre-sales and … post-sales phases Outline project plans, update progress of execution, including recovery plans Conduct revenue and profit analysis Research and identify emerging technology trends relevant to customer needs and business strategy Identify technology trends and create new products Provide strategic input into product roadmaps and innovation initiatives Drive and manage technology evaluation stage Coordinate with suppliers for product cost More ❯

Business Administrator Apprentice at Kentures Ltd. Join our growing team and gain experience in office admin, online marketing, social media management, e-commerce, customer emails, and phone support. A great opportunity to learn and grow in a tech-focused company. Role Administrative Support: Maintain office facilities, ensuring they are well-equipped and functional Supervise administrative staff and provide support … to executive leadership Manage contracts, negotiations, and relationships with vendors and service providers Coordinate between different departments to streamline workflows and improve productivity Oversee day-to-day operations, ensuring processes run smoothly and efficiently Develop and implement business strategies and plans that align with the company's goals and objectives Researching companies based on their location and collating the … information which will then be used for our inhouse marketing campaigns Emailing and calling prospective clients and tailoring their response Developing your sales, marketing and customer service skills through ongoing training and support Producing content for our company blog and newsletter while conducting industry research Proactively contributing to team meetings & business knowledge share Developing your sales, marketing and More ❯

annum + travel expense up to Zone 6 Location: London Global IT company is looking for IT pre-sales specialist. Pre-Sales Specialist - Responsibilities: Requirements Definition and Design: Define customer requirements and translate them into technical solutions. Create high-level and detailed designs, proposals, and solution architectures. Provide technical consultancy and support to the company's customers during the … Tracking: Outline project plans, update progress of execution, including recovery plans. Conduct revenue and profit analysis. Technology Trends and Product Development: Research and identify emerging technology trends relevant to customer needs and business strategy Identify technology trends, Create new products. Provide strategic input into product roadmaps and innovation initiatives. Sales and Pre-sales Management: Drive and manage technology evaluation … Plan and handle presentations to customers, third parties, and suppliers. Attend meetings with relevant parties. Project Leadership and Coordination: Organize and lead project staff. Notify line manager of issues, customer complaints, and new business opportunities. Escalate issues, customer complaints, and new business opportunities to the line manager. Travel to various offices as required. Documentation and Training: Create project More ❯

My client is a friendly, well-established company committed to providing an excellent service, great value for money and outstanding customer service. Established in 1999, they have grown year on year by providing a professional, quality service at affordable prices. They currently service around 400 customers across Southern England. Despite their fast growth, they still care … about every customer and every contract. Their sites include schools, offices, medical and leisure facilities. They pride ourselves on their attention to detail and delivery of a thorough, reliable high-quality service. To help drive their continued growth, they are looking to recruit an experienced Business Development Manager. Reporting into the Head of Sales and Marketing, the role-holder … using various research methods to target businesses and key contacts One day at head office in Berkshire, the rest of the week working from home or traveling to potential customer sites. Book a targeted number of qualified appointments per week (focusing on Geographies as specified by Head of Sales and Marketing); Respond to inbound marketing leads, qualifying and booking More ❯

We’re looking for a customer-focused, results-driven SaaS Account Manager to manage and grow relationships with our existing customer base. The ideal candidate will be experienced in account management within a SaaS environment and skilled at identifying upselling opportunities, and ensuring product adoption. Worktual is on a mission to transform customer service and care … effortlessly - and now we’re looking for an admin and account manager to help us set up and manage new clients. Key Responsibilities: Own and manage a portfolio of customer accounts to drive adoption and retention Build strong, consultative relationships with key stakeholders Serve as the primary point of contact for client needs and issues Conduct regular check-ins … reviews, and renewal meetings Identify and close upsell and cross-sell opportunities in coordination with the sales team Monitor account health and proactively address risks of churn Collaborate with Customer Success, Support, and Product teams to resolve customer issues Maintain accurate records of account activity and progress in CRM Strengths: Communication, and interpersonal skills Ability to manage multiple More ❯

teams, manage timelines, and ensure a smooth and seamless transition for each client. Youll work closely with our onboarding and implementation specialists, technical analysts, and clients to deliver outstanding service and outcomes. Strong communication and the ability to bridge the gap between clients and internal teams are essential. Your Responsibilities: Collaborate with Onboarding and Implementation Specialists to ensure the … with various deadlines, coordinating task completion to keep workflow on track. Update documentation and suggest process improvements on an ongoing basis About you: 2-3 years of prior technical customer service, preferably in a virtual setting Basic knowledge and understanding of database systems Technically savvy with an ability to grasp technical concepts quickly Excellent and detailed communication skills More ❯

a CT Engineer across London. The metering tasks for the Metering Engineer includes those of a complex technical nature to time, cost and quality targets to satisfy business and customer service requirements and provide technical support to the team. Key Responsibilities – CT Engineer Install, maintain, remove and replace all types of LVCT metering equipment. Commission all types of … with procedures. Undertake complex tests and inspections on installations. Undertake remote testing of metering equipment Investigate high consumption complaints and resolve queries with customers. Investigate dangerous occurrences and resolve customer problems. Work on non-standard and other Distribution Business' equipment. Carry out work on installations. Check and inspect work undertaken by the team for quality and safety standards. Organise More ❯