3 of 3 1st Line Support Jobs in the East Midlands

First Line Support Location: Nottingham (Accessible via public transport) Salary: £29,000 - £32,000 (Depending on Experience) Hours: 37.5 (Shifts on a rota basis) Shift Pattern: 8:30am - 5pm 4:30pm - 1am 12:30am - 9am SF Recruitment are recruiting for a First Line Support for our Nottingham based client. As the First Line Support you will be responsible to support a wide range of Incidents and Requests via telephone, E-mail, and Live Chat. In this role, you will be expected to provide a high standard ...

First Line Support Assistant Location: Nottingham Salary: Up to £28,000 dependent on experience Hours: 37.5 hours per week (flexible hours) A Nottingham-based organisation is currently seeking a First Line Support Analyst to join it's team. The successful candidate will … provide first-line technical assistance, supporting users via phone, email, and live chat. This role requires a strong customer-focused approach, with responsibility for diagnosing and resolving incidents efficiently and professionally, aiming for first-time resolution wherever possible and in line with agreed service level targets. ...

Service Desk/1st Line Technical Support - Nottingham - £24,000 A fantastic opportunity for someone looking to start or develop their IT career. You'll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer … service. Role Highlights: First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting. Log and manage tickets accurately in the ITSM tool. Escalate issues when needed and keep users updated throughout. Follow ITIL-aligned processes and SLAs. What We Need: Strong communication ...