5 of 5 Customer Insight Jobs in the East Midlands

role designed to make fast impact while the wider data team scales and restructures. You'll help build the foundations for long-term reporting, insight, and operational decision-making. You'll work closely with Operations, Product, and Data teams to build dashboards, connect multiple data sources, and generate insights … multiple datasets to create a single source of truth for Ops teams. Improve visibility of key operational metrics and build scalable reporting frameworks. Operational insight & analysis Analyse activity across email, chat, social, help centre, and chatbot channels. Deep dive into SLAs, backlog, productivity, repeat contact, complaints, and escalation trends. ...

role where your work directly shapes operational decision-making. You will play a key role in building scalable reporting, unifying data sources, and delivering insight that drives measurable improvements across customer operations. The Company They are a well-known consumer membership organisation undergoing an exciting period of growth … modernisation. Data is becoming central to how they operate, and they are investing in building stronger, more connected insight across the business. As part of this journey, they are accelerating the maturity of their Operations analytics capability. You will join a collaborative environment where data is valued, change ...

environment, the Business Development Manager will work closely with internal technical, programme and commercial teams to develop a strong pipeline of opportunities aligned with customer capability requirements and organisational growth objectives. The role requires strong understanding of defence procurement environments, stakeholder engagement and opportunity capture processes. Duties and Tasks … Collaborate with engineering, programme management and commercial functions to ensure proposed solutions are deliverable, competitive and aligned with customer needs. - Contribute to long-term business growth planning by identifying emerging capability requirements, innovation opportunities and partnership options within the defence ecosystem. - Develop a deep understanding of customer capability ...

Customer Success Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Are you passionate about helping customers achieve real, measurable value? Do you thrive … role where you can build relationships, shape processes, and directly influence customer success outcomes? If so, this is a fantastic opportunity to join our growing team as a Customer Success Manager . As a key member of our Customer Success function, you will drive customer satisfaction ...

month maternity cover. This is a role at the heart of decision-making, supporting both Product and Marketing teams with applicable, insight-led analytics. This role is ideal for someone who enjoys turning complex data into compelling stories that influence business outcomes. You'll help shape how we understand … office) reporting to the Analytics Manager. What You'll Be Doing Lead analytics projects that support strategic Product and Marketing plans Develop customer insights that inform targeting, positioning, and growth strategies Build and deploy segmentation models and predictive models to better understand customer behaviour Translate complex analysis into ...