2 of 2 Escalation Management Jobs in the East Midlands

recently been awarded Online Pharmacy of the Year 2022, 2023, an award we’ve worked incredibly hard to achieve. Role Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation … professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management Customer Services Manager. Apprenticeship Standard Customer service specialist (level 3) Training Provider DERBY BUSINESS COLLEGE LIMITED Working Week Monday to Friday, between 9.00am to 5.00pm. Expected ...

operational standards, including prioritisation and progression.Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.Follow defined processes for incident, change, and escalation management.Escalate issues appropriately with clear diagnostics, context, and impact.Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution.What will ...