AWS Connect Engineer
- Hiring Organisation
- Anson Mccade
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment. This role sits at the heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect … Implement secure, compliant workflows including authentication, call recording controls, and data protection mechanisms Ensure all solutions meet regulatory standards including PCI-DSS, GDPR, and financial services compliance requirements Build reporting and analytics solutions using Contact Lens and Connect Analytics for operational and regulatory insight Support outbound communication campaigns in line ...