eCommerce Customer Success Executive
- Hiring Organisation
- Ricoh
- Location
- Northampton, Northamptonshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
Provide guidance and training to internal and external customers on platform functionality and best practices. Operational Excellence Monitor platform performance and user activity. Identify process improvements to enhance customer experience and internal efficiency. Support testing and implementation of new functionality, system upgrades, and releases. Maintain accurate documentation of platform … maintain reports on platform usage, customer activity, and revenue Analyse trends and recommend actions to improve engagement and adoption. Support KPI tracking and continuous improvement initiatives. You will ideally have Essential Experience working within an eCommerce, customer service, or digital support environment. Strong customer focus with excellent communication skills. ...