9 of 9 Customer Experience Jobs in East Sussex

edge solutions. Your leadership in this area will be crucial in maintaining our competitive edge and enabling sustainable growth. You play a central role in the business, owning the customer experience and collaborating with senior leaders to set the product and technical vision and strategy. You will lead the combined Product, Design and Engineering (PDE) teamsbased in the … UK, Poland, and Ukraine. You will empower and support your teams to develop clear, customer-focused roadmaps and ensure that we deliver continuous value to customers through fast and effective product delivery. You will collaborate closely with colleagues across the business, gathering and sharing customer & market insights that increase our collective understanding and inform actions that drive growth … product vision and business objectives. Take every opportunity to communicate the product vision to the business, ensuring high levels of understanding and buy-in within every team. Foster a customer-centric culture in the business, proactively sharing all insights and ensuring feedback from all customer-facing teams is used to inform product decisions. Collaborate with the Technical Advisor More ❯

edge solutions. Your leadership in this area will be crucial in maintaining our competitive edge and enabling sustainable growth. You play a central role in the business, owning the customer experience and collaborating with senior leaders to set the product and technical vision and strategy. You will lead the combined Product, Design and Engineering (PDE) teams - based in … the UK, Poland, and Ukraine. You will empower and support your teams to develop clear, customer-focused roadmaps and ensure that we deliver continuous value to customers through fast and effective product delivery. You will collaborate closely with colleagues across the business, gathering and sharing customer & market insights that increase our collective understanding and inform actions that drive … product vision and business objectives. Take every opportunity to communicate the product vision to the business, ensuring high levels of understanding and buy-in within every team. Foster a customer-centric culture in the business, proactively sharing all insights and ensuring feedback from all customer-facing teams is used to inform product decisions. Collaborate with the Technical Advisor More ❯

Job Title: Quality Assurance Team Manager – Customer Experience Location: Brighton (Hybrid) Salary: Circa £32.5k + Benefits Type: Full-time, Permanent Be part of a fast-growing, tech-driven company that's transforming customer experiences across the UK. We’re looking for a Quality Assurance Team Manager to join a thriving customer experience department. You’ll … with a high-performing, supportive team focused on delivering exceptional service and championing continuous improvement within a contact centre environment.This is a fantastic opportunity for someone with team management experience, a background in customer service or sales, and a passion for using data and insights to drive change. The Role In this role, you’ll be responsible for … leading a team within the QA function — overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, and customer outcomes.You’ll run root cause analysis, coaching sessions, and use speech analytics tools to ensure the highest quality standards are consistently met. Key Responsibilities Lead, coach and develop a team of QA specialists, helping them More ❯

solutions. Your leadership in this area will be crucial in maintaining our competitive edge and enabling sustainable growth. You will play a central role in the business, owning the customer experience and collaborating with senior leaders to set the product and technical vision and strategy. This is a hybrid role where we would require you to be in … product vision and business objectives. Take every opportunity to communicate the product vision to the business, ensuring high levels of understanding and buy-in within every team. Foster a customer-centric culture in the business, proactively sharing all insights and ensuring feedback from all customer-facing teams is used to inform product decisions. Product Delivery: Guide and support … manage the product roadmap, ensuring the wider business has a clear view and understanding of progress and changes at all times. Ensure you have the right blend of talent, experience, and team structure to enable your team to successfully execute the product and technical strategies. Collaborate closely with the Head of Product and Engineering Managers to establish efficient processes More ❯

will have access to cutting edge tools, working in a fast-paced environment where thinking outside of the box is championed. You do not need to have had previous experience working in IT. But you need to want to work in Technology and are interested in Technology and want to give any customers visiting the Technology Concierge the World … s best customer experience every day. Responsibilities Greeting customers in a professional manor Follow procedures to troubleshoot and resolve technical issues Updating incidents and ensuring assets are correctly updated Educating customers on how to use EUC Tools to promote self service Work closely with other members of the team to both learn and transfer knowledge. Working within the More ❯

will have access to cutting edge tools, working in a fast-paced environment where thinking outside of the box is championed. You do not need to have had previous experience working in IT. But you need to want to work in Technology and are interested in Technology and want to give any customers visiting the Technology Concierge the World … s best customer experience every day. Responsibilities Greeting customers in a professional manor Follow procedures to troubleshoot and resolve technical issues Updating incidents and ensuring assets are correctly updated Educating customers on how to use EUC Tools to promote self service Work closely with other members of the team to both learn and transfer knowledge. Working within the More ❯

Analyst to join our client based in Brighton. The ideal candidate will have a track record of meeting online sales targets using conversion optimisation tools and tactics and have experience with website usability, conversion funnels, A/B, and multivariate testing. Salary £35k DOE plus performance related bonus. Your main responsibility will be using data insight to increase conversion … rates. You will also optimise the customer journey using analytic tools to also improve the customer experience. Requirements Familiar with digital campaigns Experience with online marketing Experience with B2B and B2C business Ability to conceive and construct online experiments Working knowledge of CSS and HTML Able to build own tests and designs Google Analytics VWO AB More ❯

specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience. By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be … to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals. Job details - you'll need to have demonstrable experience in: Leading and managing end to end transformation projects and programmes … including automation and decisioning via straight through processing Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term Essential skills we would love you to have: Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile More ❯

Lead Data Engineer £75,000-£85,000 ️ AWS, Python, SQL, Airflow Brighton, hybrid working Analyse customer behaviour using AI & ML We are partnered with a private equity backed company who provide an AI-powered, guided selling platform that helps businesses improve online sales and customer experience. They are looking for a Lead Data Engineer to lead a small … the team and with stakeholders. Technology Leadership: You will guide strategic decision-making regarding technology and architecture, ensuring solutions are scalable, cost-effective, and flexible enough to meet diverse customer needs. What they are looking for Strong commercial experience in a Senior Data Engineering role. Comfortable owning and delivering technical projects end-to-end. Strong in Python, SQL … and cloud platforms (AWS or comparable). Experience with Airflow, Snowflake, Docker (or similar). Familiarity with coaching and mentoring more junior engineers, leading 1-1s and check ins. Wider tech stack : AWS, Python, Airflow, Fivetran, Snowflake, Looker, Docker. What's in it for you Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care) Life More ❯