Application Support Specialist is responsible for providing expert technical support for the company's software applications, with a particular focus on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second … contact for customer calls, ensuring all inbound calls are answered promptly, logged accurately, and handled efficiently. Manage customer inquiries, providing assistance and information regarding API integrations and troubleshooting issues. Ensure that customer identity is verified before discussing sensitive account details and that all necessary forensic information is gathered during … the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other diagnostic utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes More ❯
Application Support Specialist is responsible for providing expert technical support for the company's software applications, with a particular focus on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second … contact for customer calls, ensuring all inbound calls are answered promptly, logged accurately, and handled efficiently. Manage customer inquiries, providing assistance and information regarding API integrations and troubleshooting issues. Ensure that customer identity is verified before discussing sensitive account details and that all necessary forensic information is gathered during … the call, including timestamps, account codes, and issue details. Technical support & Troubleshooting: Provide technical support for API integrations, troubleshooting issues using tools such as Postman, Splunk, and other diagnostic utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes More ❯
Cambridgeshire, England, United Kingdom Hybrid / WFH Options
TEC Partners - Technical Recruitment Specialists
a blend of excellent communication and analytical skills, and a strong hands-on technical background. To play a key role in delivering complex systems integration and cloud-based data solutions. Responsibilities: Act as the key liaison between technical teams and business stakeholders during ERP rollout. Gather, define, and document … technical and data-related requirements with a focus on integration, performance, and security. Produce detailed data mapping documentation and technical specs to support engineering and development teams. Design and support interfaces and APIintegration across cloud platforms, including modern Microsoft stack tools. Work with cloud technologies (Azure … SQL, etc.). Ability to reverse engineer file formats such as JSON, XML etc. Solid understanding of data flow, ETL/ELT processes, and API integration. Skilled in documenting technical requirements and creating source-to-target mappings. Please note , although this is a predominantly remote role, there may be More ❯
cambridgeshire, east anglia, united kingdom Hybrid / WFH Options
TEC Partners - Technical Recruitment Specialists
a blend of excellent communication and analytical skills, and a strong hands-on technical background. To play a key role in delivering complex systems integration and cloud-based data solutions. Responsibilities: Act as the key liaison between technical teams and business stakeholders during ERP rollout. Gather, define, and document … technical and data-related requirements with a focus on integration, performance, and security. Produce detailed data mapping documentation and technical specs to support engineering and development teams. Design and support interfaces and APIintegration across cloud platforms, including modern Microsoft stack tools. Work with cloud technologies (Azure … SQL, etc.). Ability to reverse engineer file formats such as JSON, XML etc. Solid understanding of data flow, ETL/ELT processes, and API integration. Skilled in documenting technical requirements and creating source-to-target mappings. Please note , although this is a predominantly remote role, there may be More ❯
settings . Preferred Qualifications: Experience managing MLM or direct sales platforms . Background in inventory & order management for e-commerce brands. Working knowledge of API integrations & automation tools . USD salary or crypto: choose your own way of getting paid. More ❯
a team of cross-disciplined professionals driven each day by their desire to transform complex challenges into compelling solutions. Responsibilities: Develop and integrate custom API solutions for affiliate validation, SSN/EIN verification, and pricing adjustments. Implement commission tracking and distributor tier logic through API connections with InfoTrax … or external systems. Work on multi-currency and tax API adjustments for localized checkouts. Ensure secure data exchange between BigCommerce and third-party applications. Develop and maintain custom scripts for workflow automation . Requirements Required Skills: 3+ years experience in backend development with BigCommerce APIs . Strong knowledge of … Node.js, Python, PHP, or Ruby for API integrations. Experience working with RESTful APIs, GraphQL, and Webhooks . Hands-on experience integrating payment processors (Braintree, Adyen) and tax software (Avalara). Familiarity with authentication, security protocols, and fraud prevention . Preferred Qualifications: Experience working in MLM or commission-based eCommerce More ❯