26 to 45 of 45 IVR Jobs in the East of England

Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. #J-18808-Ljbffr More ❯

Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. #J-18808-Ljbffr More ❯

Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. #J-18808-Ljbffr More ❯

Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. #J-18808-Ljbffr More ❯

Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. #J-18808-Ljbffr More ❯

issues experienced by existing VPN users and supporting the office wi-fi Telephony Includes supporting the Tusker softphone system, Tusker call centre software, including IVR setup and mobile phones (Android and iOS, Apple) Office supports the office back-up routine and the office CCTV and entry system (fob and biometrics More ❯

Fri Saturday's as required. Shift hours to be confirmed. Pay will be c£22.00 per hour (£50,336 per annum) We offer IRTEC & IVR qualifications via our in-house training school and the opportunity to gain a Heavy Goods Licence. Key Responsibilities & Tasks: Supervise the shift technicians and co More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self-service IVR, routing, etc. this is the perfect challenge for you! Your expertise and knowledge will allow you to push platforms to the limit and transcend Client … Defining overall CXone, Genesys Cloud or Amazon Connect Application architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Enterprise ACD, CTI and … IVR experience including management of system limitations (threads, memory, etc..) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by engineers including code reviews, troubleshooting, requirements management and integrations Ability roll up sleeve and dive into the code as needed, lead More ❯

and low-level designs. Define and validate test cases for new builds, upgrades, and platform retirements. Provide high level oversight for: Contact Centre and IVR systems and integration strategies Call Recording deployment alignment and failover design Load Balancer architecture , including HA, routing policies, and application awareness Work closely with engineering … years of network architecture experience in large, regulated enterprise environments. Deep knowledge of: Core IP networking (routing, switching, DNS, DHCP, IPAM) – Essential Telephony and IVR architectures – Beneficial Experience supporting multi-region implementations with cross-site HA and DR. Familiarity with resilience frameworks and metal tiering concepts (Bronze/Silver/ More ❯