15 of 15 Service Analyst Jobs in the East of England

Service Desk Analyst required! Salary: £37,000 to £39,000 Location: Bedford Hours: Monday - Friday 8am - 6pm An opportunity has arisen for a Technical Service Desk Analyst to join a friendly, supportive ICT/Technology Department. We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and … enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, you and your team will be supporting the whole council including Directors, Members and Officers and be the first point of contact for all issues and requests. You will be a senior member of the service desk team and … support of complex solutions for the Councils Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an outstanding service. While we offer a flexible agile working policy More ❯

Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Hybrid – minimum 50% in office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum? Important – Please Read Before Applying Without the following skills, CVs will not be considered : Extensive, proven experience in a senior service desk/2nd line role Strong expertise in ITSM tools … scripting, and automation Good knowledge of Microsoft 365 (AzureAD/Entra ID, Exchange Hybrid) Solid experience with Active Directory The Role We are seeking a Senior Service Desk Analyst to join our Technology team. This is a hands-on technical role that combines 1st line service desk responsibilities with advanced 2nd line support. You’ll be supporting … a wide range of technologies, mentoring junior colleagues, and contributing to projects and service improvements.Key Responsibilities Deliver 1st and 2nd line technical support for ICT incidents, service requests, and changes Ensure timely resolution of issues while meeting agreed SLAs Support and maintain user accounts, software deployments, and IT assets Proactively monitor system performance and contribute to KPI reporting More ❯

IT Service Desk Analyst - Chelmsford IT Service Desk Analyst strong experience in a 1st/2nd line IT helpdesk or support role, is required by a leading company in Chelmsford. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee … Unfortunately, my client is unable to offer sponsorship for this position. You must have full unrestricted right to work in the UK to be considered for this role. Keywords - Service Desk/Helpdesk/IT Support/1st Line/Chelmsford Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus More ❯

IT Service Desk Analyst - Chelmsford IT Service Desk Analyst strong experience in a 1st/2nd line IT helpdesk or support role, is required by a leading company in Chelmsford. In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee … Unfortunately, my client is unable to offer sponsorship for this position. You must have full unrestricted right to work in the UK to be considered for this role. Keywords - Service Desk/Helpdesk/IT Support/1st Line/Chelmsford Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus More ❯

Job summary We are looking for a Pathology Service Desk Analyst to join our Pathology service desk team until 31st March 2026. You can join our team to deliver innovative, high-performing pathology services that is focused on our service users and delivers high quality and fully compliant services.We are in the unique position of providing … skilled workforce through the provision of continued training and development for our staff. In this role you will be expected to: Provide an efficient and courteous first line support service to a range of Healthcare professionals, patients and service users across the Pathology and NHS service Provide support for Pathology IT systems and applications, managing and escalating … incidents in accordance with Service Level Agreements in conjunction with Trust support staff and third party support organisations Demonstrate best practice in Service Desk operations Ensure training and development needs detailed in your personal development plan are followed up and the effectiveness of the acquired training and development evaluated in terms of self, patient and service Review More ❯

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. … Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that … handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and More ❯

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Sandy office on a full-time, permanent basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. Previous experience working in a customer service environment … to Work Scheme, employee retail discount scheme and free eye test vouchers About You Previous experience in a problem-solving environment with a high interest in technology Strong customer service experience Excellent verbal and written communication skills Professional attitude with a willingness to learn and develop Proven attention to detail and commitment to recording information accurately Proficient, accurate keyboard … operating systems and M365 applications Self-motivated and capable of working on own initiative as well as part of a team Full UK driving license Your Role As a Service Desk Analyst (Level 1) your role will involve: Ensuring Health and Safety procedures are adhered to at all times Participating in a shift rota to cover business core More ❯

Do you have exceptional customer service skills and a passion for IT? If so, join Elysium Healthcare's as a 1st Line Service Desk Analyst. You will provide 1st line support professionally and efficiently, and work within our expanding team of engineers, while also maintaining a high degree of customer service for all support queries, working towards … support to over 8000 colleagues throughout more than 90 hospitals and care homes and head office functions in England and Wales, while also maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met. What you will be doing: Handling 1st line technical support queries professionally and efficiently … Maintaining a high degree of customer service for all support queries and ensure that all SLA’s are met Exceptional communication skills and takes an analytical approach to problem solving Support users in the use of hardware equipment Provide users with understandable advice to avoid recurring issues Maintaining that internal SLA’s and ITIL v4 processes are followed Working More ❯

Connect2Luton are excited to recruit a Digital Services Business Analyst on behalf of Luton Borough Council. Main purpose of position: As a Business Analyst you'll work alongside our product team (including user researchers, content designers, a service designer and project and product managers) to manage the business analysis processes for new digital products, including processes mapping … design of new services and processes that ensure users can complete their goals and that our digital services support the delivery of Luton 2040. This will include working with service lines to help them understand their services, products and data, map current and future scenarios, and articulate their transformation objectives as well as synthesis of information and evidence into … of the Council to understand their business processes and document their needs and requirements, using workshops, one to one meetings and a variety of other engagement formats. Engage with service areas across the organisation to help them understand agile ways of working as well as the business analyst's skill set, and to help them articulate the possibilities More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking person, looking More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking person, looking More ❯

Polish and English speakers required Peterborough Full time - 37.5 hours per week Hourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful More ❯

Business Analyst - In Home/Repairs and Maintenance - Smart Metering (Salesforce Field Service or Microsoft Dynamics 365 Field Service is essential - min. two contracts in this specialist area/environment) Inside IR35 - £550 per day - Start 1st of October 2025 - 6-month contract The IT function operates within the technology space providing business solutions which are innovative … robust, cost effective, and aligned with corporate goals and strategy. As a Business Process & Systems Analyst, you will be responsible for identifying, implementing and maintaining industry leading business solutions. With a focus on effective use of technology, processes, and systems, the successful candidate will understand the needs of our business and develop appropriate solutions to continually improve operational and … all internal processes •Identify and evaluate different technologies aligned with business goals and strategy •Conduct impact assessments for defined process and system changes •Help to identify opportunities to improve service, quality, safety and profitability by improving existing or implementing new processes and systems •Develop and maintain positive close working relationships with business stakeholders •Communicate regularly and appropriately with all More ❯

Business Analyst - In Home/Repairs and Maintenance - Smart Metering (Salesforce Field Service or Microsoft Dynamics 365 Field Service is essential - min. two contracts in this specialist area/environment) Inside IR35 - £550 per day - Start 1st of October 2025 - 6-month contract The IT function operates within the technology space providing business solutions which are innovative … robust, cost effective, and aligned with corporate goals and strategy. As a Business Process & Systems Analyst, you will be responsible for identifying, implementing and maintaining industry leading business solutions. With a focus on effective use of technology, processes, and systems, the successful candidate will understand the needs of our business and develop appropriate solutions to continually improve operational and … all internal processes •Identify and evaluate different technologies aligned with business goals and strategy •Conduct impact assessments for defined process and system changes •Help to identify opportunities to improve service, quality, safety and profitability by improving existing or implementing new processes and systems •Develop and maintain positive close working relationships with business stakeholders •Communicate regularly and appropriately with all More ❯

Business Analyst - In Home/Repairs and Maintenance - Smart Metering (Salesforce Field Service or Microsoft Dynamics 365 Field Service is essential - min. two contracts in this specialist area/environment) Inside IR35 - £550 per day - Start 1st of October 2025 - 6-month contract The IT function operates within the technology space providing business solutions which are innovative … robust, cost effective, and aligned with corporate goals and strategy. As a Business Process & Systems Analyst, you will be responsible for identifying, implementing and maintaining industry leading business solutions. With a focus on effective use of technology, processes, and systems, the successful candidate will understand the needs of our business and develop appropriate solutions to continually improve operational and … all internal processes •Identify and evaluate different technologies aligned with business goals and strategy •Conduct impact assessments for defined process and system changes •Help to identify opportunities to improve service, quality, safety and profitability by improving existing or implementing new processes and systems •Develop and maintain positive close working relationships with business stakeholders •Communicate regularly and appropriately with all More ❯