13 of 13 Service Analyst Jobs in the East of England

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £(phone number removed) REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support and solutions to business … users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service desk … the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail More ❯

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £25,000-28,000 REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support and solutions to … business users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service … the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail More ❯

Service Desk Analyst Do you enjoy solving problems and helping people get back online quickly? If you're the go-to person for tech issues and you're looking to build your career in IT support within a professional, fast-paced environment, this could be your next step. The Role We’re working with a leading professional services … firm who are growing their IT support team in Peterborough. They’re looking for a Service Desk Analyst to provide first-line support across a wide range of systems and technologies, ensuring employees stay connected and productive. This is a hybrid role, with mandatory office presence 3 days a week and 2 days from home, based out of … of £25,000 – £27,000 depending on experience. Why Apply? Join a collaborative IT team with real career progression opportunities Get hands-on with modern technologies and build your service desk expertise Gain exposure to a wide user base, from entry-level to senior professionals Structured training and access to ITIL-aligned processes Hybrid working model promoting flexibility and More ❯

Service Desk Analyst - IT Support £25,000-£28,000 | Hybrid | Career Development + Great PerksLocation: Peterborough (Easily Commutable - Hybrid Working)Working Hours: Monday-Friday, 09:00-17:30Salary: £25,000 - £28,000 + BenefitsStart Date: ASAP Are you passionate about IT support and ready to take your career to the next level? We're recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they're looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people. What You …/email Analytical mindset with a detail-oriented approach to logging and documentation Ability to multi-task and prioritise in a busy environment Team player with a proactive, customer-service attitude Eagerness to learn new tools and technologies Why You'll Love It Here: 25 days holiday + bank holidays Contributory pension, life assurance & income protection EPIC talent development More ❯

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on a permanent basis As a Service Desk Analyst/1st Line Support Analyst you will be responsible for providing 1st line … support to users within a Windows Environment. The ideal candidate will have experience with Windows, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Service Desk Analyst/1st Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment … We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line technical support … to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are … you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be … Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating More ❯

Service Desk Analyst Location: Peterborough Contract Type: Temporary ongoing Hourly Rate: £13.35 Start Date: 7th July 2025 Working Pattern: Full Time (7am-7pm) 5 days a week (business is open 7 days) this will include at least one weekend a month Are you a problem-solver with a passion for technology and a flair for communication? Our client … is seeking a dynamic Service Desk Analyst to join their expanding team in Peterborough! If you thrive in a fast-paced environment and love helping customers, this opportunity is for you! Why Join Us? Exciting Work Environment: Engage with a vibrant team, enjoying perks like free parking, pool tables, and PlayStation breaks! Work-Life Balance: Enjoy a generous … hours get-togethers and festive celebrations, including a fabulous Christmas party! Comfortable Facilities: Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their situations. More ❯

Spanish Speaking Service Desk Analyst Location: Peterborough Contract Type: Temporary ongoing Hourly Rate: £14.14 Start Date: 7th July 2025 Working Pattern: Full Time (7am-7pm) 5 days a week (business is open 7 days) this will include at least one weekend a month Are you a problem-solver with a passion for technology and a flair for communication … Our client is seeking a dynamic Spanish Speaking Service Desk Analyst to join their expanding team in Peterborough! If you thrive in a fast-paced environment and love helping customers, this opportunity is for you! Why Join Us? Exciting Work Environment: Engage with a vibrant team, enjoying perks like free parking, pool tables, and PlayStation breaks! Work-Life … hours get-togethers and festive celebrations, including a fabulous Christmas party! Comfortable Facilities: Take advantage of our kitchen/canteen, making breaks enjoyable and convenient. Key Responsibilities: As a Service Desk Analyst, you will: Present a professional image to ensure a positive customer experience throughout their journey. Communicate clearly and transparently to keep customers informed about their situations. More ❯

Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to … expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now … looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying More ❯

Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service Portal requests. Working on a rota … no weekends or B/H. Office based for 3 months initially, review will be had before hybrid working, after the first 3 months. 3 years experience within ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst More ❯

One of my local government clients are currently recruiting an experienced ICT Service Desk Analyst on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 8:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office …/3 times a week Ovevriew: Working on Norfolk Constabulary and Suffolk Constabulary's busy ICT Service desk. Taking telephone calls, live chats and dealing with in coming self-service portal requests. We are looking for a motivated individual driven to take a large number of calls/chats and in-between actively deal with Self Service More ❯