Live Operations Associate Roku, Inc.
- Location
- Cambridge, England, United Kingdom
Assisting in developing and refining operational playbooks, onboarding guides, and internal tooling to improve team efficiency and consistency Maintaining service level expectations through proactive communication and timely follow-through on partner inquiries and escalations Supporting the training and onboarding of new team members as the FAST operations team grows What … identify issues, and support incident response Strong organizational skills with a detail-oriented mindset — tracking details so nothing falls through the cracks Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical partners and adapt tone for different audiences Demonstrated ...