3 of 3 Service Desk Analyst Jobs in Edinburgh

have extensive knowledge and experience in the financial services sector and are passionate about delivering solutions that make a difference. Role Overview The IT Service Desk Analyst is a part of the daily operations of the IT service desk, ensuring timely and effective resolution of … end-user issues and requests. This role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the organisation. Service Desk Operations Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support the Origo end user communities devices and systems including but not limited to More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯

Reed Technology is working with an amazing organisation located in Edinburgh , seeking an IT Service Desk Analyst to join their team on a permanent contract . Part of the IT Service Desk team, you'll be responsible for ensuring timely and effective resolution of end … requests, guaranteeing high level of satisfaction and operational efficiency within the organisation. Responsibilities: Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution. Follow service desk processes using ITIL best practices and organisational standards. Support the organisation devices and … systems (laptops, mobiles, software licenses, printers, servers, etc.). Work closely with other IT teams to ensure seamless integration of service desk operations. Required Skills & Qualifications: Ideally 2+ years of experience working within 1st line or 2nd line IT Service Desk support, using ticketing systems and More ❯